THE POSITION Under general supervision, provides supervisory duties in support of transit operations including supervising the fixed-route, Dial-A-Ride and Excursion Bus operations and staff of the City of Commerce's transportation programs. EXAMPLE OF DUTIES The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Supervises the fixed-route, Dial-A-Ride and Excursion Bus operations and staff of the City transit program, in accordance with program policies and procedures and public transit regulations. Investigates and resolves customer complaints and answers customer questions; ensures that clients receive the highest level of customer service possible. Supervises staff through appropriate work oversight; plans, prioritizes, and coordinates work assignments; trains, coaches and instructs employees as required; monitors work, reviews work activities and evaluates performance; ensures that staff maintains safe vehicles, and adhere to policies and procedures for efficient operations.
Ensures compliance with safety and service standards; monitors vehicle maintenance status, and recommends vehicle and equipment repairs. Ensures that Bus Operators are ready and prepared for duty, briefed on road conditions and routes, adequately trained and equipped, and are held accountable for duties and responsibilities assigned. Adjusts transit routes as needed to meet driving conditions and staffing availability; oversees DOT testing compliance requirements for Transportation staff.
Prepares, reviews and compiles operations reports and program statistics for federal and State reporting; checks drivers' daily logs and mileage; maintains daily records and program counts. Prepares, reviews, and compiles operating and incident reports and program statistics; ensures that all records for inspections, training, and safety are properly maintained. Coordinates drug and alcohol testing program and employee background checks according to federal and State regulations; reports unsafe acts, accidents and injuries; responds to emergencies as needed.
Processes, schedules, and coordinates special transportation requests. Develops or revises policies and procedures. Performs related duties as assigned.
MINIMUM QUALIFICATIONS Education and Experience: Associate's degree, or completion of 60 semester/90 quarter units, from an accredited college or university with major coursework in business, public administration, transportation or a closely related field. AND Five (5) years of public transportation experience. SPECIAL REQUIREMENTS Required Licenses or Certifications: Must possess and maintain a valid Class B driver's license with passenger endorsement.