Transit Fare Inspector Jobs (NOW HIRING)

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's Core Values are built around safety, service, equity, sustainability, and culture.

Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Fare Tariff Deputy Director position will be responsible for continued prioritization and implementation of business rules to ensure full alignment between fare collection technology development and MBTA fare policy.

This includes translation of existing MBTA fare rules to new Automated Fare Collection (AFC) technology, development of new fare policies related to new elements of the AFC system (such as policies related to "tap-in and tap-out" on Commuter Rail and proof-of-payment with fare inspections across modes), and development of other improvements in MBTA fare rules and partnerships enabled by the new AFC technology. This position will also help to guide the implementation of fare engagement and all-door boarding from a policy perspective. The Fare Tariff Deputy Director will work closely with the Senior Director of Fare Policy and Analytics, the Fare Revenue Team, the Transit Policy Team, and a cross-functional team working on different aspects of policy related to fare policy and collection.

Duties & Responsibilities Identify, document, and prioritize fare policy issues and questions associated with the translation and extension of current MBTA fare rules across new fare collection technologies (in testing, pilot, and full-service contexts). Finalize fare policy business rules for future fare system rollouts and coordinate across MBTA teams (Fare Revenue, Finance, Accounting, Technology Innovation Department (TID), etc.) to ensure that the technology meets the needs of the various stakeholders. Lead project management at the intersection of fare policy and fare collection system transition, including on complicated policy issues related to fare collection on the Fairmount line, transition of operability between vendors and systems, and installation of Commuter Rail fare collection technology

Focus on efficient and effective collaboration and decision making, even in cases that are new to the organization and its decision-making processes. Lead the proactive exploration of issues and concerns, invent and propose innovative resolutions, own the implementation of approved solutions and finalization of fare policy business rules for all future fare system rollouts. Serve as the documented escalation point for fare policy configuration issues, triaging requests and developing resolution recommendations and options.

Lead fare policy review of test plans to ensure compliance with the full complexity of the MBTA tariff, including development of edge cases and ad hoc testing. Develop internal strategy and effective communications with vendors to ensure the testing program is wholistic and efficient. Coordinate with quality assurance and testing test to execute testing plans.

Develop internal strategy and effective communications with vendors to ensure the testing program is wholistic and efficient. Coordinate with quality assurance and testing test to execute testing plans. Review and comment on designs and plans submitted by external vendors that relate to fare policy.

Oversee vendor and contractor deliverables related to fare business rules, including quality review, milestone tracking, and issues escalation. Hold vendors accountable to MBTA standards. Advise on public engagement related to all MBTA fare collection systems, both legacy and future.

Establish governance standards and coordinate across MBTA teams (Fare Revenue, Finance, Accounting, Technology and Transformation, the Office of Diversity and Civil Rights, Operations, etc.) to ensure technology solutions fully align with policy, compliance, and stakeholder requirements. Advise MBTA stakeholders on issues related to the MBTA tariff. Serve as subject matter expert on elements of the existing and future fare systems and the transition between these systems

Serve as documented subject- matter expert for proof -of -payment policies, issuing guidance adopted by multiple departments or modes. Author business rules documents in close collaboration with internal stakeholders describing MBTA fare policy requirements for all fare collection systems during initial testing, system pilots, and full service. Stay informed about fare collection system project progress; schedule, identify, and elevate fare policy issues and questions relevant to upcoming phases of system design and development.

Organize, facilitate, and document wide-ranging discussions of fare policy issues with various MBTA personnel and external vendors. Own responsibility for the development of public-facing tariff documents. Develop a process to maintain and update all tariff and business rules documents as fare collection technology transitions and fare policy changes are finalized.

Lead development and ongoing maintenance of cross- departmental Standard Operating Procedures for tariff change management and configuration control, driving stakeholder review and adoption. Coordinate operational readiness support for fare changes (training, job aids, guidance). Develop and communicate ad hoc analyses describing the potential impacts of specific fare rule alternatives under different use cases or scenarios to inform discussion.

Expedite processes related to fare policy and business processes. Lead research into different models for revenue apportionment and revenue share agreements across mobility providers and develop recommendations for how the MBTA can integrate our tariff with other transit and mobility service providers. Create presentations describing future fare collection system policy issues, considerations, and recommendations at different levels of detail for a range of audiences.

Participate in presentations on Charlie fare policy development to various internal and external stakeholders. Perform all other duties and projects that may be assigned. Minimum Requirements & Qualifications Bachelor's degree from an accredited institution in transportation planning, public policy, political science, business, economics, or a related field.

Five (5) years of experience conducting analysis of policy impacts (operational, financial, compliance, or user impacts) and reporting findings and recommended changes, solutions, or edits to decision makers. Two (2) years of leadership, managerial, and/or supervisory experience. One (1) year of experience in project management.

Creative problem-solving ability. Very detail-oriented and organized. Strong writing and record keeping ability.

Strong technical ability, including proficiency with Excel. Strong communication and presentation skills. Ability to effectively collaborate on a cross-functional team.

Ability to plan, multi-task, and manage time effectively. Substitutions Include A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. An Associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement.

A Master's degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience. Preferred Experience and Skills Direct experience translating policies into system business rules.

Experience leading cross-functional governance (e.g., Finance, Accounting, Technology, Operations) to align technology solutions with policy, compliance, and stakeholder requirements. Master's degree from an accredited institution in transportation planning, public policy/administration, economics, business, or related field. Additional years of experience in policy analysis or development

Additional years of leadership, managerial, and/or supervisory experience. Additional years of experience in project management. Job Conditions: Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc.

in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.

Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.

Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.

Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S

Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program. Disclaimers and Definitions: General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion: It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current).

Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.

Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

See job description for role-specific requirements. Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program.

However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S

Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview.

In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.

On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities.

If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions

Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.