IT Operations Manager

Who we are:

We are a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

Job Summary: The primary responsibility of the manager of IT operations is to oversee the streamlined operation of the organization's technical infrastructure. They will plan, coordinate, direct, and design all operational activities of the Service Desk and Technical Services team. The Manager of IT Operations will coordinate closely with the Titanium Leadership team. They will work closely with stakeholders in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions relevant to the organization's technical infrastructure.

• Formulate and implement long-term strategic plans for acquiring and enabling efficient and cost-effective information and communication technologies.
• Manage IT department operational planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
• Define and communicate project milestones, service level agreements, and resource allocation to stakeholders, including the Titanium executive team, department leads, support staff, and end users.
• Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware based on department needs.
• Direct and perform research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
• Oversee provision of end-user technical assistance, including service desk and technical support services.
• Generally available after-hours to address urgent escalations and support special projects as needed.

Behavioral Standards:

• Exhibits excellent customer and service oriented behaviors in every day work interactions.
• Demonstrates a courteous and respectful attitude to internal workforce and external customers.

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
• Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

Education/Experience:

• Bachelor's degree in the field of computer science or at least 5 years of information technology experience in an IT infrastructure support role.
• Experience in an healthcare environment preferred
• Experience with infrastructure assessment, design, implementation, and support.
• Knowledge of applicable laws and regulations (e.g. HIPAA, HITECH) as they relate to Healthcare Information Technology.

Licensure/Certifications: N/A

• • Essential Job Duties:
  • Job Title: Manager, IT Operations

Benefits:

• Medical, Dental and Vision Insurance - We cover up to 100% of your premium and 50% of your dependent premium depending on the plan!
• Flexible Spending Accounts, Health Savings Accounts & Dependent Care Accounts are also available!
• Life, AD&D and Short-Term Disability Insurance funded 100% by Titanium Healthcare
• 401(k) plan
• Employee Assistance Program
• 12 Paid Holidays, 3 weeks of all-inclusive PTO per year (accrual begins on the first day of employment) as well as a separate Paid Sick Time balance

Actual compensation will be determined based on factors such as skills, experience, education, and licenses/certifications where applicable. The Pay range is expressed based on FLSA status.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds to all applicants or employees regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status in accordance with federal and state guidelines.