Patient Service Representative

CareSTL Health is seeking a qualified Patient Access Representative to join our team!!

POSITION SUMMARY: The Patient Access Representative (PAR) effectively manages a high volume of incoming calls from a variety of patients, employees, and outside organizations while providing excellent customer service and attention to detail.

ESSENTIAL FUNCTIONS: The following information is considered the definition of essential functions but does not restrict the tasks that may be assigned. The Patient Access Representative may be reassigned duties and responsibilities at any time due to reasonable accommodation or other staffing reasons.

• Answer incoming calls from a multi-line phone system and route them to the appropriate person or department.
• Appropriately articulate organizational information, including site locations, hours of operations, services, programs, registration required documents, etc.
• Use of the department-approved greeting and closing

• Execute appropriate Emergency Codes through the intercom paging system to facilitate emergency response activation
• Appropriately scheduling the right patient, with the right provider, at the right location, at the right time and confirming existing appointments, repeating date, time, provider, and site location

OTHER JOB FUNCTIONS:

• Ability to work with minimal direct supervision

• Insurance Verification
• Interprets scheduling templates for Providers
• De-escalates angry patients and demonstrates empathy in addressing patient concerns
• Adapts to changes on short notice and assists patients or providers with requests

• Comply with all organizational policies and procedures
• Participate in ongoing general and job-related training as required

Perform other skill-related duties as assigned

JOB REQUIREMENTS AND QUALIFICATIONS:

Education:

• High School Diploma or GED required

Experience:

• 1-2 years of experience working in a call center environment with responsibility for managing a large volume of calls/requests required
• 1-2 years of experience in customer service required
• Experience working in a clinical environment preferred

Knowledge, Skills, and Abilities:

• Must have excellent verbal communication skills
• Be highly motivated with excellent customer service skills
• Ability to work within a clinical environment
• Excellent telephone operating skills
• Ability to handle a high volume of calls
• Ability to diffuse irate callers
• Problem-solving skills
• Work well with a variety of teams, individuals, and departments
• Must be punctual
• Learn Codes to facilitate emergency response
• Friendly, empathetic phone presence
• Ability to follow a script, if necessary

Transportation Requirement:

• Must have Reliable Transportation

Supervisory Responsibility:

• None

Additional Information:

• Clinic hours are Monday - Friday, 8 a.m. to 5 p.m.
• 11 paid holidays per year.
• Full benefits package.
• Public Service Loan Forgiveness.

*We believe that health care is right and not a privilege. At CARESTL HEALTH we are an equal opportunity employer healthcare center. All applicants will be considered for employment without attention to race, color, sex, national origin, religion, veteran, or disability status.*