Entry Level IT Specialist

OVERVIEW: Manuel Diaz Law Firm, PC. is seeking a dynamic, self-starting individual with vision, initiative, and a demonstrated commitment to serve as an IT Help Desk/ Field Tech.

REPORTING RELATIONSHIP: Reports to the Chief Legal Officer.

DUTIES AND RESPONSIBILITIES: The principal duties of the IT Help Desk/ Field Tech will be to provide support in all aspects of IT support Firm Wide. Other responsibilities include:

• Maintain familiarity and working relationships with firmwide functional teams (server, storage, email, and security teams)
• Triage service desk request to ensure a timely resolution.
• Ensure that all critical incidents are responded to immediately during business hours and reasonably after hours.
• Server virtualization and administration assistance.
• VIOP and mobile device support.

QUALIFICATIONS:

• Extensive knowledge of Windows 10, Microsoft Office 365 cloud services, and Salesforce.
• Experience in server support and occasional off hours maintenance.
• Knowledge of basic networking concepts and desktop troubleshooting.
• Familiarity with Desktop Support including configuration and support of Outlook Email client in a corporate environment Microsoft Windows, DHCP - DNS, Firewall, LAN - Local Area Network, VPN - Virtual Private Network, Wi-Fi, Windows NT, PC Desktop - Workstation, PC Hardware, PC Skills, WPAN - Wireless Personal Area Network, Accounts Provisioning, Active Directory, Information - Network Security, System Administration, Virus Protection, Workflow Processes.
• Ability to have a flexible work schedule.
• Capable of handling a busy, diverse workload with minimal supervision.
• Possess a strong work ethic and a sense of accountability.
• Occasional travel may be required.
• Excellent attendance record.

SALARY: Based on applicant’s years of relevant experience.

Job Type: Full-time

Benefits offered:

• Health insurance.
• Dental insurance
• Vision insurance
• Supplemental insurance
• Life insurance
• STD/LTD coverage
• Paid time off
• 401 (k)

Schedule:

• Monday to Friday