BSA/Fraud - BSA Operations Manager

Job Summary:

Responsible for coordinating with the BSA Client Risk Review Director regarding the development, implementation, and administration of the Bank Secrecy Act (BSA) Compliance Program. Subject matter expertise on Enhanced Due Diligence (EDD), Customer Risk and Alert Triage to ensure BSA/AML compliance. Responsible for ensuring that the Bank meets both regulatory and internal examination standards. Partner with stakeholders within the BSA Department and the lines of business to facilitate feedback on efforts related to process improvement, program enhancements, and continuing customer due diligence processes and controls within the bank.Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities and Duties:

• Manage the Client Risk Review team, which includes the Enhanced Due Diligence (EDD), Alert Triage and Digital Commerce Group and report to the Client Risk Review Director, when warranted, any deficiencies or problematic operational issues relative to management of these groups.
• Ensure that department monitoring, investigation, reporting, and recordkeeping functions are effective and report any issues to the Client Risk Review Director.
• Act as the escalation point for analysts to resolve work issues, and refer to the Client Risk Review Director those situations that may need his/her assistance to resolve.
• Work with BSA Director and Client Risk Review Director on complex issues where analysis of situations or data requires and in-depth evaluation of variables.
• Work with Client Risk Review Director to prepare for internal audit reviews as well as regulatory examinations and help address any audit deficiencies or regulatory examination corrective actions.
• Provides metrics to BSA Client Risk Review Director for management reporting.
• Assist in the development and implementation of processes and controls to ensure compliance with AML rules and regulations. 
• Work with Special Project Managers on Quality Control and Quality Assurance related issues due to monthly Client Risk Review production. 
• Responsible for delivering subject matter expertise for the EDD, Alert Triage and Digital Commerce Group team based on strong process, communication, and adherence to the procedures of AML compliance functions.
• Interacts with peers, all levels of management and other internal or external constituents in order to deliver comprehensive views on investigative and intelligence matters.
• Assist BSA Director and Client Risk Review Director with assessing risk associated with new products, services and business lines.
• Drafts and updates any associated desktop procedures, policy, or program changes needed to comply with changing regulatory environments and/or bank practices.
• Assists with any ad-hoc projects that relate to EDD, Alert Triage, Digital Commerce Group and other areas of BSA and AML compliance.
• Escalate any customers that are identified to be outside the Bank’s risk tolerance to the BSA Client Risk Review Director.
• Promotes a risk-aware culture, ensures efficient and effective risk and compliance management practices by adhering to required standards and processes.
• Accountable for strict adherence to all regulatory deadlines, internal service level agreements, production expectations, and consistent and accurate application of policies and procedures.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs other duties and projects as assigned.
• Integrity, discretion, and respect for confidential information are absolutely essential.

Job Skills and Qualifications:

• Minimum of 5 years or more knowledge of the Bank Secrecy Act (BSA), USA PATRIOT Act (USAPA), and Title 31 Code Federal Regulations Chapter X regulation and requirements.
• ACAMS and/or like Certification preferred.
• High School Diploma or GED required.
• Prior experience in managing employees required.
• Demonstrates good understanding of KYC, CIP, CDD, EDD, PEP, OFAC requirements, policies, procedures, and practices for various client types.
• Demonstrates advanced knowledge of production analysis and report writing environments.
• Advanced knowledge of BSA/AML regulations, requirements, research techniques, and tools.
• Knowledge of various non-retail banking products and services including deposit, investment, treasury and cash management, commercial real estate, lending, and credit products, or other financial instruments.
• Familiarity with specialized financial services industry related systems and applications required.
• Effective organizational and time management skills.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
• Intermediate typing skills to meet production needs of the position.
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly.
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints.
• Ability to operate in a highly collaborative and team-oriented environment.
• Ability to work in an up-tempo, fast paced, and evolving environment.
• Ability to make informed critical decisions within the area of responsibility.
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Ability to work both independently and to collaborate cross-functionally.
• Verafin & Jack Henry Experience a STRONG plus.