IT Service Desk Technician

Position Title: IT Service Desk Technician

Location: Burbank, California (In-Person)

Reporting To: Manager, IT Service Desk

Legendary Entertainment is a leading media company with film (Legendary Pictures), television and digital (Legendary Television and Digital Media) and comics (Legendary Comics) divisions dedicated to owning, producing, and delivering content to worldwide audiences. Legendary has built a library of marquee media properties and has established itself as a trusted brand which consistently delivers high-quality, commercial entertainment including some of the world's most popular intellectual property. In aggregate, Legendary Pictures-associated productions have realized grosses of more than $19 billion worldwide at the box office. To learn more visit: www.legendary.com.

Summary

Legendary is looking for a service desk technician with excellent problem-solving, communication and interpersonal skills to join the Service Desk team. The ideal candidate will successfully demonstrate patience, a positive, customer-friendly attitude, and the ability to work in a team environment. In addition, they should have a passion for technology and a desire to learn and grow quickly in a fast-paced environment.

Responsibilities

• Diagnose, support, maintain, and troubleshoot Windows and Mac computers, software, and printer issues over multiple channels (ticketing system, chat, phone, email, etc.).
• Provide support for users, including office and remote employees.
• Configure and deploy Computers for new employees (account creation, software installation, etc.).
• Install and configure workstation, telephony, video, and mobile hardware/software as required.
• Install and configure application and operating system software and upgrades.
• Troubleshoot and repair hardware, network connectivity, and telecommunication issues.
• Maintain call records, notes, and logs, and record resolution details.
• Maintain hardware and software inventory.
• Remove old equipment and performing data migration to new machines.
• Configure and support various AV equipment in Executive offices, conference rooms, and multi-purpose rooms.
• Support for business applications/platforms, such as MS Office, Adobe, Box, Zoom, iOS, Android.
• Install and test software and computer-related equipment.
• Other related duties per need and management direction.

• Computer Science, Engineering, or related degree, or equivalent work experience preferred
• Experience working with file collaboration, desktop productivity, and telecommunications services
• Familiarity with Conference Room A/V Equipment
• Excellent communication, documentation, and customer service skills
• Ability to work effectively both individually and as part of a team
• Knowledge of ITIL/ITSM best-practices
• Previous Customer Service and/or Service Desk experience preferred
• Ability to articulate technical issues to non-technical staff and/or business leadership

More Information

Legendary Entertainment is an equal opportunity employer. Legendary Entertainment does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual oriented, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

The anticipated annual base salary for this position is $50,000 to $55,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. Total rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. Legendary Entertainment also provides a variety of benefits to employees, including health insurance coverage, employee wellness programs, life and disability insurance, a retirement savings plan, year-round paid holidays, and paid time off (PTO).

The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, market demands and indicators, specific and unique skills or training, level of education attained, certifications or other professional licenses held, and if applicable, the geographic location in which the applicant lives and/or from which they will be performing the job. The hiring salary range (amount) for this position applies to New York City and California.