Wholesale Coordinator at Pipsticks, Inc.

Team: Operations

Reports To: Head of Operations (Jenna Wallravin)

Compensation: $16.00 - $19.00/hour DOE

Status: Full-Time (40 hours/week Monday – Friday)

Location: Pipsticks Studio (San Luis Obispo, CA)

Start Date: ASAP

WANT TO JOIN THE PIPSTICKS STICKER SQUAD?

Not only do we get to work around MILLIONS of stickers every day, but we’re all about enjoying the little things (like peanut butter pretzels, addictive podcasts, and Uptown Funk on full blast).

Pipsticks is a company based around the idea that little things can make a big difference! In 2015, Pipsticks began as a subscription sticker club, and after a few years of sourcing our stickers, we decided we needed to create our own! We are the world’s largest sticker subscription service, with subscribers in over 60 countries. Pipsticks has built a huge community of sticker lovers of all ages and brings the world’s coolest and most unique stickers to the mailbox of kids, crafters, #planneraddicts, and collectors every month.

Years later and we are bursting at the seams with over 1,000 Pipsticker designs and growing every month! On top of our super, awesome Pipsticker line… We launched our extra fun stationery in 2020 – bringing the cutest washi, postcards, notebooks, sticky notes, and pens to our sticker loving community!

OUR CULTURE:

Do you want to work in a creative, fun, and flexible environment? With product quality and customer experience leading everything we do, we cultivate an environment that makes even the most mundane tasks fun to do. As a quickly growing company, there is plenty of room for professional growth and opportunity. We are big on keeping the vibe fun and focused and are a friendly team with an impeccably high standard for our brand and products.

Most importantly, Pipsticks operates from a colorful, happy studio, filled with a diverse group of talented, warm people - it’s a super fun place to be. We value good energy, bright ideas, and are committed to growing the business from hard work and the obsession of giving people that butterflies-in-your-stomach feeling

The Perks:

• Medical Insurance (partly paid by employee)
• Dental & Vision Insurance (partly paid by employee)
• FSA & Commuter Benefits
• Life/AD&D Insurance
• Employee Assistant Program
• 401K with matching
• Paid sick time (accrued based on hours worked)
• Regular team get togethers
• Free Stickers!

Who we're looking for:

A Customer Service & Sales Support Superstar! You're flexible, easy-going, have a strong work ethic, and the ability to proactively get stuff done. You have an eye for detail and are constantly looking for ways to improve processes.

You have experience with (and are super excited about): online customer service, order processing, spreadsheet management, and project management. You are exceptionally organized with the ability to keep track of various projects at once. You adapt to change easily and quickly and can pinpoint gaps or weak points in processes,

You must have a positive attitude and thrive in a collaborative environment, be totally reliable, extremely detail-oriented, and enjoy chatting with customers over email and in person.  

On top of all that... you're nice, easy-going, and can speak up when you don't dig the daily music we're listening to. It's a serious perk if you love stickers, crafting, or planning!

Minimum qualifications:

• High School Diploma

• Flexible to work shifts Monday - Friday between 8:30 am and 6:30 pm

• Availability to work an average of 40 hours a week

• Strong customer service skills

• Online customer service experience

• Easy writing style

• Intermediate knowledge of Microsoft Office

• Must have clear, direct, and professional written and oral communication skills

• Highly dependable, self-starter, team player, positive attitude

• Intermediate knowledge of Microsoft programs (Outlook, Excel, Word, and PowerPoint), especially excel.

• Basic math skills

• Successful at multi-tasking, organization, and time management.

• Experience with Zendesk, Gorgias, or other ticketing software preferred 

The Wholesale Coordinator is responsible for handling day-to-day tasks to keep all aspects of our Wholesale Program moving smoothly! From answering questions for reps & retailers to processing orders, and being the go-to person for all things wholesale at Pipsticks.

Job tasks include, but are not limited to: 

• Respond to retailer & rep inquiries via email, messaging systems, and phone

• Coordinating all administrative tasks for our external rep groups and internal wholesale needs

• Ensure wholesale orders are pushing through the data feed appropriately and manage backorders

• Coordinating line sheets, product releases, and wholesale promotions

• Working with our Logistics Coordinator to troubleshoot issues with orders, inventory, and data feeds  

• Processing payments and invoicing wholesale customers according to company SOP

• Working closely with our Logistics Coordinator and 3PL to coordinate wholesale shipments and key account SOPs

• Coordinating key account, rep group, & distributor pitches and onboarding

• Coordinating super-key account (Target & other box stores) SOPs, working closely with our manufacturers and partners as needed 

• Main POC for our Wholesale Sales Manager and rep groups for all things related to the wholesale program

• Monthly reporting and analytics on our wholesale program

• Running bi-weekly wholesale meetings

• Suggest ideas and improvements based on retailer/partner needs

• Assisting with commissions and commission audits as needed

• Assisting with lead gen, sales calls, follow-ups, and re-orders as needed

Want to work with us? You can submit your application here: https://airtable.com/shrfaTW9voegEjY84 or email hr@pipsticks.com

Please include:

1. Cover letter, please include:

b.   Your favorite color and why

c.   Your availability (when can you start and preferred hours)

2. Resume