988 - Program Supervisor - In-Person or Remote (Evenings and Overnights)

Are you ready to work for an employer who cares about your well-being? Family Services cares about their team and in addition to their excellent benefit package, they are now offering a staff sabbatical program. Being the helper is hard work and Family Services doesn't want you to burn out!

Family Services is a non-profit organization that protects, heals, and cares for children and families throughout Northeast Wisconsin. Family Services is strongly committed to protecting children and vulnerable individuals from abuse and exploitation. When traumatic situations occur, our staff is there to assist the individual or family with their journey of healing and recovery. Family Services cares for individuals who are isolated, abandoned, or just need help developing the skills to live successfully.

Our 988 Wisconsin Lifeline call center provides high-quality, comprehensive crisis counseling services for callers experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress. We are currently seeking a Program Supervisor to join the Crisis Services leadership team in person or remotely.

Our 988 Wisconsin Lifeline Program Supervisors are responsible for the coordination and general functioning of the Center; the hiring process including performance evaluations of assigned team members, training, and daily supervision; participation in activities connected to the administration of the Center such as speaking engagements, conference presentations, and membership on committees; provide in-service training, policy interpretation and administrative support to the Call Center team; audit client interactions and logs to ensure high-quality service and documentation; train new staff or interns; provide professional counseling services. The Program Supervisor also reviews program goals, objectives, and activities to ensure they continue to be relevant and recommends changes when appropriate; works with the leadership team on policy development, procedures, and best practices and training to convey these messages to staff; tracks welfare check, CPS, APS and rescue reports for any needed follow up; assist in program development.

This position works a 2-2-3 rotation, enjoying every other three-day weekend off! Typically scheduled hours will be flexible during the evening and overnight shifts to ensure a quality connection with the entire assigned team of 10-15 Counselors who will be working cascading 11-hour shifts throughout the 24 hours in a day. On-call consultation responsibilities on a rotating schedule are required in this role.

Qualified applicants will have a minimum of a Bachelor's degree in Social Work or related field and have 1+ years' experience in crisis intervention and 6+ months experience with supervision. Competitive compensation is provided. Successful candidates are committed to our mission and have strong communication, self-initiative, professionalism, and organizational skills.

For candidates considering the remote work option: Remote workers must reside in the State of Wisconsin and work must only occur while in the State of Wisconsin. Remote workers must have a private, confidential workspace and have the ability to double lock any confidential information kept at home and appropriately dispose of any confidential information stored at home (i.e. shredding). Additionally, Remote workers must have the capacity to plug their computer/phone directly into their modem/router and provide an internet speed report verifying high-speed internet services.