Hardware/Printer Technician (Full-Time)

IT Hardware and Printer Technician

Digital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for providing the best service for customers?

As we grow nationwide, we have a great opportunity for a IT Hardware and Printer Technician supporting clients in the greater Atlanta, GA area.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

We are open to candidates with a related technical background.

Your Job:

• Provide technical diagnostics and repair to existing client accounts
• Perform preventative maintenance and repair services on office equipment
• Maintain a rapport with clients by examining complains and suggesting viable solutions
• Document service and installation actions by entering data and completing reports
• Work together in a teamwork environment with dispatchers, service managers and other customer service staff
• Update job knowledge by participating in educational opportunities and reading professional publications

You’re Good at:

• Providing excellent ongoing communication and service to our clients
• Learning new processes quickly and solving problems
• Working hard with a positive attitude
• Using computers and performing basic print and scan installations

You Bring to Novatech:

• Experience with copiers and printers preferred but not required
• Strong customer service skills
• CompTIA A+ or Network + certifications a plus but not required
• A mechanical or electrical aptitude
• Factory training or applicable certifications are preferred but not required
• A valid driver’s license

You Must be Able to:

• Repeatedly lift up to 100 pounds
• Push machines from one location to another
• Load trucks and vehicles
• Stand up to 8 hours a day