Commercial Lines Account Manager

We have a client that is seeking a Commercial Lines Account Manager in Cedar Rapids, Iowa.  This individual must enjoy supporting clients of any size and take pride in the detail and follow-through necessary to support their insurance needs.  This will be supporting a small agency with an established book of business.

They would consider 100% remote if the candidate is local to the Cedar Rapids area and qualified.

In this fast-paced role, the Commercial Lines Account Manager makes a significant impact by supporting our sales and service needs in the following ways:

• Provides technical support to the agency specifically, in analyzing client needs, coverage forms and quotations.
• Completes applications in coordination with Insurance Producer; submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations and policies.
• Orders and issues binders, certificates, policies, endorsements and other related items; verifies their accuracy; forwards them to client with appropriate correspondence.
• Determines if direct or agency billing is appropriate and invoices accordingly.
• Prepares summaries of insurance, schedules and proposals for word processing as needed.
• Processes renewals in coordination with Insurance Producer according to agency procedures.
• Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier.
• Verifies policy and policy change information, facilitating corrections when necessary.
• Performs other duties as assigned.

Must meet service and delivery standards and perform all essential functions to the quality and expectations developed by the agency.

• At a minimum, candidates must be a high school graduate with some college preferred and a minimum of three years of customer service experience. 
• Must have knowledge of Excel to enter data into spreadsheets and work with basic formulas. 
• Experience using MS Office and Outlook as well as professional phone etiquette. 
• Because this is a deadline-driven position working with several clients, we are looking for a candidate with strong time management and organizational skills.
• Desired candidates will hold a State of Iowa Property & Casualty License.
• Strong consideration will also be given to candidates with Personal Lines experience.