Front Desk Supervisor

Position: Front Office Supervisor
Supervisor: Front Office Manager
Department: Front Office FLSA Status: Non-Exempt
Position Summary To supervise and coordinate the activities of all front desk staff. To assist guests with any needs or questions that arise during check-in and checkout.
Essential Functions

* Acts as host / hostess by welcoming guests, solving minor problems, and ensuring guests have a great stay.
* Performs human resource functions for staff, including hiring, training, scheduling, and evaluating.
* Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
* Solves guest-related problems within scope of authority, including complaints and billing discrepancies.
* Assists with preparation of the Front Office budget.
* Generates reports for Front Desk, Engineering, and Housekeeping.
* Performs all accounting duties including posting charges, account settlements, and shift closing.
* Enter data into the computer, including accounting data.
* Oversees the operations of the Front Desk, Reservations, Guest Services, and Switchboard.
* Completes daily and weekly reports for management.
Position Requirements
Requires thorough knowledge of a specialized or technical field. May compile objective and measurable data and produce reports. May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas. Opera training perferred.
Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma and a minimum of one year job-related experience.

External and Internal Personal Contact
Communications Daily Verbal
Written
Weekly Participating in meetings
Monthly Conducting meetings / leading group discussions

Teamwork and Collaboration This job is a team leader in the departmental work team.