Benefits Customer Service Representative

A-Line Staffing is now hiring Benefit Customer Service Representative in Woodbridge, CT This would be full time / 40+ hours per week.

Position is Remote:  MUST LIVE IN THE WOODBRIDGE, CT AREA

If you are interested in this position, please contact Kimberly Ross

Compensation

• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance

· The pay for this position is $17.00 or $17.75 if Bilingual in English / Spanish

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs

· Hours: Shifts will be Monday - Friday regular office hours between 8a-8p.

Responsibilities

As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through web chat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.

Requirements

• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Must have excellent attendance and be punctual to work
• High School degree required, Associate or Bachelor’s degree preferred

If you think this Benefit Customer Service position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!
Kimberly Ross