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Benefit Customer Service Representative Jobs (NOW HIRING)

A-Line Staffing Solutions

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Hybrid Benefits Customer Service Representative

Richardson, TX · On-site

$18.50/hr

Hybrid Benefits Customer Service Representative (Richardson, TX area) A-Line Staffing is hiring a Hybrid Benefits Customer Service Representative in the Richardson, TX (75081) area . If you're ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Benefit Customer Service Representative information

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$9

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$26

How much do benefit customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for benefit customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a benefit customer service representative?

Benefit Customer Service Representatives are professionals who assist employees or clients with questions and issues related to their benefits, such as health insurance, retirement plans, or other employee perks. They help customers understand plan details, resolve problems, process claims, and ensure compliance with company policies and legal regulations. These representatives act as a liaison between employees, employers, and benefit providers, offering guidance and support throughout the benefits process.

What are some common challenges benefit customer service representatives face when assisting clients during open enrollment periods?

Benefit Customer Service Representatives often experience a significant increase in call volume and inquiries during open enrollment periods, which can be challenging to manage. Clients may have complex questions about their benefit options, eligibility, and deadlines, requiring representatives to stay up-to-date on plan details and communicate clearly under pressure. Effective time management, patience, and strong problem-solving skills are essential for navigating these peak times while maintaining a positive customer experience. Collaborating with team members and utilizing internal resources also helps resolve issues efficiently.

What is the difference between Benefit Customer Service Representative vs Customer Service Representative?

AspectBenefit Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits or insuranceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, insurance companies, benefits departmentsRetail, telecom, service industries, call centers
Industry UsagePrimarily in insurance, employee benefits, healthcareBroad across various industries including retail, telecom, hospitality
Comparison Search IntentYes, often compared for roles involving benefitsCommonly searched for general customer service roles

The Benefit Customer Service Representative specializes in assisting clients with benefits, insurance, and related inquiries, often requiring knowledge of benefits programs. The Customer Service Representative handles general customer inquiries across various industries. While both roles involve communication skills and customer support, the Benefit Customer Service Representative focuses on benefits-related issues within insurance or healthcare sectors, making it a more specialized position.

What are the key skills and qualifications needed to thrive as a benefit customer service representative?

To thrive as a Benefit Customer Service Representative, you need strong knowledge of employee benefits programs, customer service principles, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration systems, and basic office software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and handle sensitive benefit inquiries. These competencies ensure accurate information delivery, client satisfaction, and efficient resolution of benefits-related issues.
More about Benefit Customer Service Representative jobs
What states have the most Benefit Customer Service Representative jobs? States with the most job openings for Benefit Customer Service Representative jobs include:
What job categories do people searching Benefit Customer Service Representative jobs look for? The top searched job categories for Benefit Customer Service Representative jobs are:
Benefit Customer Service Representative jobs near you
Infographic showing various Benefit Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Benefit Customer Service Representative (Local Candidates Only)

A-Line Staffing Solutions

San Diego, CA • On-site

$17.25 - $23.25/hr

Other

Posted 27 days ago

Job description

Remote Benefit Customer Service Representative (Local Candidates Only) positions available in your area! Please apply now! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.
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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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