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Benefit Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

We offer our loyal team competitive compensation, great benefits, and a supportive work environment ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

iShare, Inc.

Finance - Benefits CSR

$16.50 - $22.25/hr

Initial contract 6 Months 24 *7 operation, 8 hours shifts to be assigned on a rolling basis The Benefit Disbursement Customer Service Representative is responsible for providing exceptional service ...

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Benefit Customer Service Representative information

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How much do benefit customer service representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for benefit customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Benefit Customer Service Representatives?

Benefit Customer Service Representatives are professionals who assist employees or clients with questions and issues related to their benefits, such as health insurance, retirement plans, or other employee perks. They help customers understand plan details, resolve problems, process claims, and ensure compliance with company policies and legal regulations. These representatives act as a liaison between employees, employers, and benefit providers, offering guidance and support throughout the benefits process.

What are some common challenges Benefit Customer Service Representatives face when assisting clients during open enrollment periods?

Benefit Customer Service Representatives often experience a significant increase in call volume and inquiries during open enrollment periods, which can be challenging to manage. Clients may have complex questions about their benefit options, eligibility, and deadlines, requiring representatives to stay up-to-date on plan details and communicate clearly under pressure. Effective time management, patience, and strong problem-solving skills are essential for navigating these peak times while maintaining a positive customer experience. Collaborating with team members and utilizing internal resources also helps resolve issues efficiently.

What is the difference between Benefit Customer Service Representative vs Customer Service Representative?

AspectBenefit Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits or insuranceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, insurance companies, benefits departmentsRetail, telecom, service industries, call centers
Industry UsagePrimarily in insurance, employee benefits, healthcareBroad across various industries including retail, telecom, hospitality
Comparison Search IntentYes, often compared for roles involving benefitsCommonly searched for general customer service roles

The Benefit Customer Service Representative specializes in assisting clients with benefits, insurance, and related inquiries, often requiring knowledge of benefits programs. The Customer Service Representative handles general customer inquiries across various industries. While both roles involve communication skills and customer support, the Benefit Customer Service Representative focuses on benefits-related issues within insurance or healthcare sectors, making it a more specialized position.

What are the key skills and qualifications needed to thrive as a Benefit Customer Service Representative, and why are they important?

To thrive as a Benefit Customer Service Representative, you need strong knowledge of employee benefits programs, customer service principles, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration systems, and basic office software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and handle sensitive benefit inquiries. These competencies ensure accurate information delivery, client satisfaction, and efficient resolution of benefits-related issues.
More about Benefit Customer Service Representative jobs
What states have the most Benefit Customer Service Representative jobs? States with the most job openings for Benefit Customer Service Representative jobs include:
What job categories do people searching Benefit Customer Service Representative jobs look for? The top searched job categories for Benefit Customer Service Representative jobs are:
Benefit Customer Service Representative jobs near you
Infographic showing various Benefit Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Benefits Customer Service Representative

Benefits Customer Service Representative

A-Line Staffing Solutions LLC

Buffalo, NY • On-site

$16.50/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Buffalo! If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!! Benefits Customer Service Rep Details: Location: MUST live within 2 hours of Buffalo New York 14204 On-site 1st day before going remote | Late Summer start, date TBD Payrate: $16.50/hr to start - 18/hr after 30-days Required Availability: Mon-Fri only, hours vary, 8-hour shift between 8a-11p | some OT required 32 to 40 hours per week during training OT hours may run as late as 11p Benefits Customer Service Rep Highlights: This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Benefits Customer Service Rep Responsibilities: Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner Consistently meeting commitments via phone email and instant message Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in English in a professional manner Benefits Customer Service Rep Requirements: Verifiable High School Diploma or GED is required Attendance mandatory for first 90 days Call center experience required Strong computer skills required Strong problem-solving skills required Must have a private/quite workspace with internet connection MUST live within live within 2 hours of Buffalo New York 14204 MUST be available for afterhours OT Remote Work Requirements: Must reside within the United States - within 2 hours of Buffalo New York 14204 Dedicated, distraction-free work environment High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable) Ability to use employer-provided computer and tech equipment If interested Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | bblackman@alinestaffing.com Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build R

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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