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Benefit Customer Service Representative Jobs (NOW HIRING)

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this ... Bonus pay Benefits * Paid time off * Health insurance * Dental insurance * Vision insurance

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Benefit Customer Service Representative information

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How much do benefit customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for benefit customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a benefit customer service representative?

Benefit Customer Service Representatives are professionals who assist employees or clients with questions and issues related to their benefits, such as health insurance, retirement plans, or other employee perks. They help customers understand plan details, resolve problems, process claims, and ensure compliance with company policies and legal regulations. These representatives act as a liaison between employees, employers, and benefit providers, offering guidance and support throughout the benefits process.

What are some common challenges benefit customer service representatives face when assisting clients during open enrollment periods?

Benefit Customer Service Representatives often experience a significant increase in call volume and inquiries during open enrollment periods, which can be challenging to manage. Clients may have complex questions about their benefit options, eligibility, and deadlines, requiring representatives to stay up-to-date on plan details and communicate clearly under pressure. Effective time management, patience, and strong problem-solving skills are essential for navigating these peak times while maintaining a positive customer experience. Collaborating with team members and utilizing internal resources also helps resolve issues efficiently.

What is the difference between Benefit Customer Service Representative vs Customer Service Representative?

AspectBenefit Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits or insuranceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, insurance companies, benefits departmentsRetail, telecom, service industries, call centers
Industry UsagePrimarily in insurance, employee benefits, healthcareBroad across various industries including retail, telecom, hospitality
Comparison Search IntentYes, often compared for roles involving benefitsCommonly searched for general customer service roles

The Benefit Customer Service Representative specializes in assisting clients with benefits, insurance, and related inquiries, often requiring knowledge of benefits programs. The Customer Service Representative handles general customer inquiries across various industries. While both roles involve communication skills and customer support, the Benefit Customer Service Representative focuses on benefits-related issues within insurance or healthcare sectors, making it a more specialized position.

What are the key skills and qualifications needed to thrive as a benefit customer service representative?

To thrive as a Benefit Customer Service Representative, you need strong knowledge of employee benefits programs, customer service principles, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration systems, and basic office software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and handle sensitive benefit inquiries. These competencies ensure accurate information delivery, client satisfaction, and efficient resolution of benefits-related issues.
More about Benefit Customer Service Representative jobs
What states have the most Benefit Customer Service Representative jobs? States with the most job openings for Benefit Customer Service Representative jobs include:
What job categories do people searching Benefit Customer Service Representative jobs look for? The top searched job categories for Benefit Customer Service Representative jobs are:
Benefit Customer Service Representative jobs near you
Infographic showing various Benefit Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL

Full-time

Re-posted 6 days ago

Job description

Description

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR's.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to's.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

Apply