ZipRecruiter

Log In

1

Benefit Customer Service Representative Jobs (NOW HIRING)

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

next page

Showing results 1-20

All JobsBenefit Customer Service Representative Jobs

Benefit Customer Service Representative information

See salary details

$9

$18

$26

How much do benefit customer service representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for benefit customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Benefit Customer Service Representatives?

Benefit Customer Service Representatives are professionals who assist employees or clients with questions and issues related to their benefits, such as health insurance, retirement plans, or other employee perks. They help customers understand plan details, resolve problems, process claims, and ensure compliance with company policies and legal regulations. These representatives act as a liaison between employees, employers, and benefit providers, offering guidance and support throughout the benefits process.

What are some common challenges Benefit Customer Service Representatives face when assisting clients during open enrollment periods?

Benefit Customer Service Representatives often experience a significant increase in call volume and inquiries during open enrollment periods, which can be challenging to manage. Clients may have complex questions about their benefit options, eligibility, and deadlines, requiring representatives to stay up-to-date on plan details and communicate clearly under pressure. Effective time management, patience, and strong problem-solving skills are essential for navigating these peak times while maintaining a positive customer experience. Collaborating with team members and utilizing internal resources also helps resolve issues efficiently.

What is the difference between Benefit Customer Service Representative vs Customer Service Representative?

AspectBenefit Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits or insuranceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, insurance companies, benefits departmentsRetail, telecom, service industries, call centers
Industry UsagePrimarily in insurance, employee benefits, healthcareBroad across various industries including retail, telecom, hospitality
Comparison Search IntentYes, often compared for roles involving benefitsCommonly searched for general customer service roles

The Benefit Customer Service Representative specializes in assisting clients with benefits, insurance, and related inquiries, often requiring knowledge of benefits programs. The Customer Service Representative handles general customer inquiries across various industries. While both roles involve communication skills and customer support, the Benefit Customer Service Representative focuses on benefits-related issues within insurance or healthcare sectors, making it a more specialized position.

What are the key skills and qualifications needed to thrive as a Benefit Customer Service Representative, and why are they important?

To thrive as a Benefit Customer Service Representative, you need strong knowledge of employee benefits programs, customer service principles, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration systems, and basic office software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and handle sensitive benefit inquiries. These competencies ensure accurate information delivery, client satisfaction, and efficient resolution of benefits-related issues.
More about Benefit Customer Service Representative jobs
What states have the most Benefit Customer Service Representative jobs? States with the most job openings for Benefit Customer Service Representative jobs include:
What job categories do people searching Benefit Customer Service Representative jobs look for? The top searched job categories for Benefit Customer Service Representative jobs are:
Benefit Customer Service Representative jobs near you
Infographic showing various Benefit Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

O'Donnell Metal Fabricators, Inc.

Norristown, PA • On-site

$18 - $22/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

We're Hiring: Customer Service Representative (CSR)
Location: Norristown, PA | Pay Range: $18-$22/hour | Full-Time
Company Overview:
Commercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.
When customers call, they need answers, scheduling, and support from someone who can stay organized and keep things moving. The office is a critical part of that process.
Position Summary:
We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations.
This position is designed for someone who communicates well, stays organized, and is ready to learn.
What You'll Get:
  • $18-$22/hour based on experience and capability
  • Performance-based incentive opportunities
  • Pay increases tied to performance and capability
  • Health Insurance + Retirement Plan
  • Paid Holidays + PTO

What You'll Do:
  • Answer customer calls and schedule service appointments
  • Communicate with customers and technicians throughout the day
  • Maintain accurate customer and job information
  • Support general administrative and office functions
  • Help keep daily operations organized and moving forward

What You'll Bring:
  • Customer service, office, retail, hospitality, or administrative experience preferred
  • Strong communication and organizational skills
  • Comfortable using computers and software systems
  • Professional, dependable, and willing to learn
  • Ability to stay productive as priorities change

Working Conditions:
This role is primarily office-based but supports an industry that doesn't always operate during normal business hours. Evening and weekend on-call coverage is required on a rotating basis.
If you're reliable, willing to learn, and take pride in doing things right, apply.
Commercial Kitchen Ventilation is an Equal Opportunity Employer. We hire based on qualifications, capability, and performance.

Apply