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Benefit Customer Service Representative Jobs (NOW HIRING)

Eastern Carolina Insurance Services

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Customer Service Representative

Fremont, NC · On-site

$11 - $14/hr

Customer Service Representative - Independent Insurance Agency (Personal & Commercial Lines ... Proficient in Microsoft Office and comfortable with technology Pay & Benefits * Starting pay: $11 ...

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Benefit Customer Service Representative information

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How much do benefit customer service representative jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for benefit customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Benefit Customer Service Representatives?

Benefit Customer Service Representatives are professionals who assist employees or clients with questions and issues related to their benefits, such as health insurance, retirement plans, or other employee perks. They help customers understand plan details, resolve problems, process claims, and ensure compliance with company policies and legal regulations. These representatives act as a liaison between employees, employers, and benefit providers, offering guidance and support throughout the benefits process.

What are some common challenges Benefit Customer Service Representatives face when assisting clients during open enrollment periods?

Benefit Customer Service Representatives often experience a significant increase in call volume and inquiries during open enrollment periods, which can be challenging to manage. Clients may have complex questions about their benefit options, eligibility, and deadlines, requiring representatives to stay up-to-date on plan details and communicate clearly under pressure. Effective time management, patience, and strong problem-solving skills are essential for navigating these peak times while maintaining a positive customer experience. Collaborating with team members and utilizing internal resources also helps resolve issues efficiently.

What is the difference between Benefit Customer Service Representative vs Customer Service Representative?

AspectBenefit Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in benefits or insuranceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, insurance companies, benefits departmentsRetail, telecom, service industries, call centers
Industry UsagePrimarily in insurance, employee benefits, healthcareBroad across various industries including retail, telecom, hospitality
Comparison Search IntentYes, often compared for roles involving benefitsCommonly searched for general customer service roles

The Benefit Customer Service Representative specializes in assisting clients with benefits, insurance, and related inquiries, often requiring knowledge of benefits programs. The Customer Service Representative handles general customer inquiries across various industries. While both roles involve communication skills and customer support, the Benefit Customer Service Representative focuses on benefits-related issues within insurance or healthcare sectors, making it a more specialized position.

What are the key skills and qualifications needed to thrive as a Benefit Customer Service Representative, and why are they important?

To thrive as a Benefit Customer Service Representative, you need strong knowledge of employee benefits programs, customer service principles, and attention to detail, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration systems, and basic office software is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and handle sensitive benefit inquiries. These competencies ensure accurate information delivery, client satisfaction, and efficient resolution of benefits-related issues.
More about Benefit Customer Service Representative jobs
What states have the most Benefit Customer Service Representative jobs? States with the most job openings for Benefit Customer Service Representative jobs include:
What job categories do people searching Benefit Customer Service Representative jobs look for? The top searched job categories for Benefit Customer Service Representative jobs are:
Benefit Customer Service Representative jobs near you
Infographic showing various Benefit Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CUSTOMER SERVICE REP (CSR)

Dufficy Enterprises dba Domino's

North Attleboro, MA • On-site

$15/hr

Part-time

Posted 28 days ago

Job description

Now Hiring Customer Service Reps!ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world?! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part time or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's Pizza has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. Many of our team members began their careers as delivery drivers and today are successful Domino's Pizza franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
Great things are happening at Dominoâ€'s, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neighborhood!
You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible. You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment.
Many opportunities for advancement as we promote from within and 99% of our current franchise owners started out as CSRs, Delivery Experts, or Assistant Managers!
What are you waiting for? Apply Now!
Job Benefits
  • Flexible schedules
  • Paid training
  • Advancement opportunities

REQUIREMENTS
  • Minimum Age: 18+ years
  • Positive Personality
  • Customer Service Oriented
  • Clear, Energetic Voice
  • Reliable transportation

Apply