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How much do adt customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for adt customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does ADT pay weekly or biweekly?

ADT customer service representatives are typically paid on a biweekly basis. This schedule is common for many hourly employees, including those in customer service roles, and ensures consistent paychecks every two weeks.

How much does ADT work from home pay?

ADT Customer Service Representatives working from home typically earn an hourly wage ranging from $12 to $20, depending on experience and location. Some positions may also offer performance-based bonuses and benefits such as health insurance and paid time off.

Does ADT offer remote positions?

ADT Customer Service Representative positions are typically based in a call center environment, and remote work options are limited. Some companies may offer remote or hybrid roles depending on the position and current policies, but most customer service roles at ADT require on-site presence or specific scheduling arrangements.

What are ADT Customer Service Representatives?

ADT Customer Service Representatives are professionals who assist customers with their ADT security systems and services. They handle inquiries about products, troubleshoot technical issues, process account changes, and resolve billing or service concerns. Their goal is to ensure customer satisfaction by providing timely and effective support, whether over the phone, via chat, or by email. They also play a key role in educating customers about ADT's offerings and maintaining a positive relationship between the company and its clients.

Are ADT sales reps commission only?

ADT customer service representatives typically receive a combination of base pay and commissions or bonuses based on sales performance. Compensation structures can vary by location and role, but many sales positions at ADT include commission components to incentivize sales efforts. Customer service roles may focus more on support and retention rather than sales commissions.

What is the difference between Adt Customer Service Representative vs Security Alarm Technician?

AspectAdt Customer Service RepresentativeSecurity Alarm Technician
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, technical certifications
Work EnvironmentCall centers, office settingsOn-site installations, fieldwork
Employer & Industry UsageCustomer support for security servicesInstallation and maintenance of security systems

The Adt Customer Service Representative primarily handles customer inquiries, billing, and support via phone or online, focusing on service and account management. In contrast, the Security Alarm Technician performs on-site installations and repairs of security systems. Both roles require communication skills, but differ in technical expertise and work environment. Understanding these differences helps job seekers identify the right career path within the security industry.

What are the key skills and qualifications needed to thrive as an ADT Customer Service Representative, and why are they important?

To thrive as an ADT Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented attitude help you stand out in handling challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and retention in a fast-paced support environment.

What are some common challenges faced by ADT Customer Service Representatives, and how can they be overcome?

ADT Customer Service Representatives often encounter challenges such as handling upset customers, resolving complex account or technical issues, and managing a high volume of calls. Success in this role requires patience, strong communication skills, and thorough knowledge of ADT's products and services. Representatives can overcome these challenges by actively listening to customers, utilizing available resources and support from team leads, and consistently updating their knowledge through ongoing training. Building rapport and staying calm under pressure are essential for maintaining positive customer experiences.
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Adt Customer Service Representative jobs near you
Infographic showing various Adt Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Retention and Customer Service Representative

Retention and Customer Service Representative

ADT

Irving, TX • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

33rd of 102 rated security

Job description

Job Description
What The Role Is:
In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.
The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
This position is fully onsite at our Irving, TX location during training then will be fully remote once graduated from training: 8880 Esters Blvd, Irving, TX 75063.
What's In It For You:
  • Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives.
  • Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
  • ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!
Job Expectations:
  • You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • Utilize customer service and sales experience daily
  • Save the business by re-selling customers on the value of ADT and what matters most.
  • Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.
  • Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience.
  • Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
  • Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
  • Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer.
  • Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
  • Consistently improve performance and achieve your goals.
  • Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
  • Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.
Job Requirements:
  • Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8-12 weeks. Any time missed effects your success.
  • Private, undisturbed place to work from home, free from any distractions
  • Designated distraction-free place to work from home
  • High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
    • 5G Home Internet and Fixed wireless internet are not accepted providers.
  • Internet Speeds of at least 50mbps to download and 25mbps to upload.
How Will You Train:
  • This role has onsite training required at our Irving, TX office
  • During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
  • Your learning journey is focused on product knowledge, selling/saving, competition and systems training.
  • Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential.
  • We provide development to advance your career with other internal roles and opportunities for your long-term success.
We're looking for someone with these skills:
  • The ability to work with numerous screens and programs open to help resolve customer issues.
  • Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
  • Be able to interpret contracts and communicate terms and conditions
  • Perform quick calculations
  • Active listening
  • Negotiation Skills
Knowledge, Skills and Abilities:
  • 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
  • 2 plus years: Call Center Customer Service / Sales Experience
  • High school diploma, GED, college degree or some college experience
Schedule:
  • Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
Training:
  • This role has onsite training required at our Irving, TX office: 8880 Esters Blvd, Irving, TX 75063.
Pay and Benefits:
  • Paid Training
  • Full benefits on the 1st of the month after 31days of employment
  • Energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development, and career growth opportunities
Pay and Benefits Disclosure:
  • The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached).
  • We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 6.26.26. The role is scheduled to start 7.20.26.
Why Choose ADT?
At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
Check out more about life at ADT here.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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