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Adt Customer Service Representative Jobs (NOW HIRING)

We are hiring for Remote Customer Service Sales Representatives Knoxville, TN. This role requires onsite training in our Knoxville, TN office before transitioning to fully remote. Position Summary

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Adt Customer Service Representative information

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$9

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$26

How much do adt customer service representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for adt customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much do ADT employees get paid?

ADT Customer Service Representatives typically earn an hourly wage that ranges from $12 to $20, depending on experience and location. The role often involves shift work, including evenings and weekends, and may include benefits such as health insurance and paid time off.

Is working for ADT worth it?

Working as an ADT Customer Service Representative involves handling customer inquiries, providing technical support, and using company systems to resolve issues. The role typically offers full-time hours, training, and opportunities for advancement, with pay rates varying by location and experience. Job satisfaction depends on individual preferences for customer interaction and the work environment.

What are ADT Customer Service Representatives?

ADT Customer Service Representatives are professionals who assist customers with their ADT security systems and services. They handle inquiries about products, troubleshoot technical issues, process account changes, and resolve billing or service concerns. Their goal is to ensure customer satisfaction by providing timely and effective support, whether over the phone, via chat, or by email. They also play a key role in educating customers about ADT's offerings and maintaining a positive relationship between the company and its clients.

What is the difference between Adt Customer Service Representative vs Security Alarm Technician?

AspectAdt Customer Service RepresentativeSecurity Alarm Technician
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, technical certifications
Work EnvironmentCall centers, office settingsOn-site installations, fieldwork
Employer & Industry UsageCustomer support for security servicesInstallation and maintenance of security systems

The Adt Customer Service Representative primarily handles customer inquiries, billing, and support via phone or online, focusing on service and account management. In contrast, the Security Alarm Technician performs on-site installations and repairs of security systems. Both roles require communication skills, but differ in technical expertise and work environment. Understanding these differences helps job seekers identify the right career path within the security industry.

What are the key skills and qualifications needed to thrive as an ADT Customer Service Representative, and why are they important?

To thrive as an ADT Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented attitude help you stand out in handling challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and retention in a fast-paced support environment.

Does ADT work from home?

ADT Customer Service Representatives typically work in a call center environment, but some remote or work-from-home opportunities may be available depending on the company's current policies and role requirements. These positions often require strong communication skills and familiarity with customer service tools. Availability of remote work can vary by location and job posting.

What are some common challenges faced by ADT Customer Service Representatives, and how can they be overcome?

ADT Customer Service Representatives often encounter challenges such as handling upset customers, resolving complex account or technical issues, and managing a high volume of calls. Success in this role requires patience, strong communication skills, and thorough knowledge of ADT's products and services. Representatives can overcome these challenges by actively listening to customers, utilizing available resources and support from team leads, and consistently updating their knowledge through ongoing training. Building rapport and staying calm under pressure are essential for maintaining positive customer experiences.

Is ADT sales rep commission only?

ADT Customer Service Representatives typically earn a combination of base pay and commissions, with commissions based on sales performance. Compensation structures can vary by location and role, so some positions may be commission-only while others include a base salary. It's important to review the specific job listing for detailed pay information.
More about Adt Customer Service Representative jobs
What cities are hiring for Adt Customer Service Representative jobs? Cities with the most Adt Customer Service Representative job openings:
What states have the most Adt Customer Service Representative jobs? States with the most job openings for Adt Customer Service Representative jobs include:
Infographic showing various Adt Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Contract, and 7% Summer. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

HonorVet Technologies

Jacksonville, FL โ€ข On-site

$14.75 - $20.25/hr

Other

Re-posted 4 days ago


Job description

Responsibilities:
Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Candidate must have a minimum of 25mbps upload and 25mbps download. Run an internet speed test at www.speedtest.net .
Core i3 with 16GB of RAM
Candidate must have Windows 10 or Windows 11 on the computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)
Qualifications:
THIS IS A REMOTE POSITION!! All candidates must reside in the Jacksonville, FL market.
Call center experience preferred. Excellent communication skills. Basic knowledge of computer applications.
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Availability to work a schedule that ends no later than 10 pm eastern time for either Sunday-Thursday or Tuesday-Saturday schedule.
Candidates are required to provide their own equipment for this role.
All Candidates must have:
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM
Candidate must have a minimum of 25mbps upload and 25mbps download. Run internet speed test at www.speedtest.net
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow ADT required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

HonorVet Technologies logo

About HonorVet Technologies

Sourced by ZipRecruiter

HonorVet Technologies, located in Fairfield, NJ, US, is a technology-driven company with a unique dimension - enhancing veteran engagement in the workforce. Founded with the goal of supporting and preserving professional veterans while satisfying the IT and professional needs of businesses, HonorVet Technologies brings a particular focus to diversity and veteran hiring, making it a standout player in the IT and Staffing industries. Functioning as a veteran-driven community entity, the firm offers IT staffing, bespoke development, and consulting services, with the aim of connecting talents with IT-related job opportunities.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Fairfield , NJ, US

Year founded

2015