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Adt Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Adt Customer Service Representative information

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How much do adt customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for adt customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are ADT Customer Service Representatives?

ADT Customer Service Representatives are professionals who assist customers with their ADT security systems and services. They handle inquiries about products, troubleshoot technical issues, process account changes, and resolve billing or service concerns. Their goal is to ensure customer satisfaction by providing timely and effective support, whether over the phone, via chat, or by email. They also play a key role in educating customers about ADT's offerings and maintaining a positive relationship between the company and its clients.

What is the difference between Adt Customer Service Representative vs Security Alarm Technician?

AspectAdt Customer Service RepresentativeSecurity Alarm Technician
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, technical certifications
Work EnvironmentCall centers, office settingsOn-site installations, fieldwork
Employer & Industry UsageCustomer support for security servicesInstallation and maintenance of security systems

The Adt Customer Service Representative primarily handles customer inquiries, billing, and support via phone or online, focusing on service and account management. In contrast, the Security Alarm Technician performs on-site installations and repairs of security systems. Both roles require communication skills, but differ in technical expertise and work environment. Understanding these differences helps job seekers identify the right career path within the security industry.

What are the key skills and qualifications needed to thrive as an ADT Customer Service Representative, and why are they important?

To thrive as an ADT Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is typically required. Patience, active listening, and a customer-oriented attitude help you stand out in handling challenging situations. These skills ensure efficient issue resolution, customer satisfaction, and retention in a fast-paced support environment.

What are some common challenges faced by ADT Customer Service Representatives, and how can they be overcome?

ADT Customer Service Representatives often encounter challenges such as handling upset customers, resolving complex account or technical issues, and managing a high volume of calls. Success in this role requires patience, strong communication skills, and thorough knowledge of ADT's products and services. Representatives can overcome these challenges by actively listening to customers, utilizing available resources and support from team leads, and consistently updating their knowledge through ongoing training. Building rapport and staying calm under pressure are essential for maintaining positive customer experiences.
More about Adt Customer Service Representative jobs
What cities are hiring for Adt Customer Service Representative jobs? Cities with the most Adt Customer Service Representative job openings:
What states have the most Adt Customer Service Representative jobs? States with the most job openings for Adt Customer Service Representative jobs include:
What job categories do people searching Adt Customer Service Representative jobs look for? The top searched job categories for Adt Customer Service Representative jobs are:
Adt Customer Service Representative jobs near you
Infographic showing various Adt Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR - Customer Service Representative

White Plumbing, Heating & Air

Springfield, MO • On-site

$13 - $18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

Job description

White Plumbing, Heating & Air, a trusted name in the plumbing industry, proudly serves clients throughout Springfield, MO. Our focus is on professional excellence and continuous growth, and we're looking for a dynamic person who also holds these values. Join our office as a full-time CSR - Customer Service Representative and take the next big step in your career!

Depending on experience, you earn a competitive wage of $13.00 - $18.00/hour. You also enjoy incredible benefits, such as:

  • Paid medical, Dental, and Life Insurance
  • Paid vacation
  • Paid holidays
  • A 401(k) retirement plan
  • Supplemental insurance
  • Relocation assistance is available and will be discussed during the interview process.

Sounds great, right? Keep reading to learn more about this rewarding position!


DAY IN THE LIFE

You normally work from 8:00 am - 5:00 pm, Monday - Friday.

As a CSR - Customer Service Representative, you ensure seamless communication between our customers and our service team. With an upbeat and friendly attitude, you answer incoming phone calls, schedule appointments, efficiently dispatch field crews, and respond to our customers' questions and concerns. You also manage social media platforms to promote our online presence and facilitate positive customer interactions. Your ability to effectively communicate information contributes to smooth workdays at our office!


REQUIREMENTS

  • High school diploma or equivalent
  • 1+ year of customer service representative experience
  • Proficiency with computers and Microsoft Office applications
  • Self-motivated attitude and a customer-oriented mindset
  • Excellent verbal and written communication skills
  • Ability to work collaboratively in a team environment
  • Ability to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.
  • 1+ year of experience with Service Titan, preferred

Customer service experience would be a plus! Experience with ServiceTitan software would also be preferred.

Are you eager to learn more and willing to take direction? Can you multi-task and keep up in a fast-paced environment? Do you want to build a rewarding career with a reputable service company? If YES, we want you as our CSR - Customer Service Representative!


ABOUT US

Since 1989, we have been a trusted company specializing in plumbing and gas work for new construction projects, with a notable focus on multi-family apartments. Recently, in June 2020, we established a service department catering to both residential and commercial systems. Our mission revolves around providing top-notch solutions and quality work while ensuring our clients' trust through our skilled and well-equipped employees. Our down-to-earth, small-business atmosphere is upheld by a team of expertly trained professionals who genuinely care about their colleagues and families. We prioritize creating a fun and supportive work environment, and in recognition of our employees' hard work, we offer excellent wages, benefits, and perks.


MAKE YOUR MOVE!

Our office needs you as our CSR - Customer Service Representative! If you think you're the right fit for this role, fill out our quick initial application today. We're excited to hear from you!


Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.