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How much do tsa customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for tsa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a TSA Customer Service Representative, and why are they important?

To thrive as a TSA Customer Service Representative, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with security screening procedures, computer systems, and customer management software is often required. Patience, conflict resolution, and effective communication are crucial soft skills for dealing with diverse travelers and stressful situations. These abilities ensure efficient passenger processing, compliance with safety standards, and a positive experience for travelers.

What are some common challenges faced by TSA Customer Service Representatives and how can they be overcome?

TSA Customer Service Representatives often encounter high-stress situations, such as dealing with frustrated travelers, long lines, and strict security protocols. Remaining calm, empathetic, and clear in communication is essential for diffusing tense interactions and providing accurate information. Building a strong knowledge of TSA procedures and collaborating closely with security officers helps ensure smooth operations. Regular training in customer service skills and staying updated on policy changes also contributes to effectively overcoming daily challenges in this role.

What are TSA Customer Service Representatives?

TSA Customer Service Representatives are professionals who assist travelers at airports by providing information, answering questions, and helping resolve issues related to security screening and airport procedures. Their primary role is to ensure a smooth and positive experience for passengers while upholding TSA policies. They often handle inquiries about security regulations, lost items, and travel documentation. These representatives also serve as a liaison between travelers and TSA officers, addressing concerns and directing passengers to the appropriate resources.

What is the difference between Tsa Customer Service Representative vs Tsa Transportation Security Officer?

AspectTsa Customer Service RepresentativeTsa Transportation Security Officer
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; security training
Work EnvironmentCustomer service counters, airport terminalsSecurity screening areas, airport checkpoints
Employer & Industry UsageAirports, transportation industryTransportation security, federal government

While both roles are essential in airport operations, Tsa Customer Service Representatives focus on assisting travelers and managing customer inquiries, whereas Tsa Transportation Security Officers are responsible for security screening and ensuring passenger safety. The roles differ mainly in their responsibilities and work environment but share similar credential requirements and industry context.

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Tsa Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Forward Air Corporation

Greeneville, TN • On-site

$14.25 - $19.25/hr

Full-time

Posted 18 days ago

Job description

Job Description
Position: Corporate Customer Service Representative
Job Description:
The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
  • Answer incoming customer calls, emails, and chat to provide detailed information for one-touch resolution
  • Data entry (documenting calls and emails internally)
  • Process shipment change requests and follow up to ensure completion
  • Run customer reports and provide results to appropriate parties on time
  • Review shipment tracking history and report delays
  • Maintain records and logs as required by specific job function
  • Consistently monitor email requests and provide detailed information in a timely fashion
  • Regular and dependable attendance
  • Office cleanliness - work space must be kept neat and organized
  • Other duties as assigned

Requirements:
  • Must have at least 1 year of customer service experience
  • Demonstrated ability to carry out assignments to their completion and meet deadlines
  • Ability to establish and maintain effective working relationships with customers, employees, and management
  • Desire for a long term career with an industry-leading company
  • Ability to present and maintain a positive corporate image in a fast paced environment
  • Proactively establish and maintain effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products - in include: Word, Excel, PowerPoint, Outlook, etc
  • Ability to perform general administrative duties to include: use of multi-line phone, perform data entry, filing, photocopies, scanning, etc.
  • Ability to multi task and perform several duties at one time
  • Ability to handle heavy work load and work well under pressure
  • Understanding of industry specific documents (Bill of lading, Master Air Way Bill, TSA forms, Hazamt, etc)
  • High School diploma or GED equivalent
  • Must be able to pass basic Hazardous Materials Training

Skills:
  • An ideal candidate will possess a "can do" attitude with a "will do" work ethic
  • Strong verbal and written communication skills
  • Experience with a DOS based operating system AS400 a plus
  • Transportation industry knowledge and experience is a plus
  • Computer skills to include: Microsoft Office, Outlook, and Excel, multiple internet browsers and tabs
  • Ability to type 35 wpm

Forward Air is an Equal Opportunity employer.

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