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Tsa Customer Service Representative Jobs (NOW HIRING)

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Tsa Customer Service Representative information

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$18

$26

How much do tsa customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for tsa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a TSA Customer Service Representative?

TSA Customer Service Representatives are professionals who assist travelers at airports by providing information, answering questions, and helping resolve issues related to security screening and airport procedures. Their primary role is to ensure a smooth and positive experience for passengers while upholding TSA policies. They often handle inquiries about security regulations, lost items, and travel documentation. These representatives also serve as a liaison between travelers and TSA officers, addressing concerns and directing passengers to the appropriate resources.

What are the key skills and qualifications needed to thrive as a TSA Customer Service Representative?

To thrive as a TSA Customer Service Representative, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with security screening procedures, computer systems, and customer management software is often required. Patience, conflict resolution, and effective communication are crucial soft skills for dealing with diverse travelers and stressful situations. These abilities ensure efficient passenger processing, compliance with safety standards, and a positive experience for travelers.

What is the difference between Tsa Customer Service Representative vs Tsa Transportation Security Officer?

AspectTsa Customer Service RepresentativeTsa Transportation Security Officer
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; security training
Work EnvironmentCustomer service counters, airport terminalsSecurity screening areas, airport checkpoints
Employer & Industry UsageAirports, transportation industryTransportation security, federal government

While both roles are essential in airport operations, Tsa Customer Service Representatives focus on assisting travelers and managing customer inquiries, whereas Tsa Transportation Security Officers are responsible for security screening and ensuring passenger safety. The roles differ mainly in their responsibilities and work environment but share similar credential requirements and industry context.

What are some common challenges faced by TSA Customer Service Representatives and how can they be overcome?

TSA Customer Service Representatives often encounter high-stress situations, such as dealing with frustrated travelers, long lines, and strict security protocols. Remaining calm, empathetic, and clear in communication is essential for diffusing tense interactions and providing accurate information. Building a strong knowledge of TSA procedures and collaborating closely with security officers helps ensure smooth operations. Regular training in customer service skills and staying updated on policy changes also contributes to effectively overcoming daily challenges in this role.
More about Tsa Customer Service Representative jobs
What cities are hiring for Tsa Customer Service Representative jobs? Cities with the most Tsa Customer Service Representative job openings:
What states have the most Tsa Customer Service Representative jobs? States with the most job openings for Tsa Customer Service Representative jobs include:
Infographic showing various Tsa Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Express Employment

Honolulu, HI

$20 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago


Job description

Located in Honolulu, HI
Salary: $20.00-$22.00 per hour
Position: Customer Service Representative
Location: Honolulu, HI
Pay Range: $20.00 - $22.00 per hour
Schedule & Training: Flexible hours during hands-on training; multi-day shifts long-term
Express is seeking a full-time Customer Service Representative for a local air freight company. This role manages phone and walk-in client support, coordinates air freight logistics, and completes daily operational tasks. Candidates need strong communication skills and reliability.
Interested? Give us a call today at 808-792-7015for an immediate interview!
Benefits
  • Medical, dental, vision coverage
  • Paid Time Off
  • Weekly Paychecks
  • Referral Bonuses

Customer Service Representative Essential Duties
  • Handle incoming phone calls and assist walk-in visitors
  • Organize routing schedules and coordinate daily shipments
  • Maintain smooth daily workflows within operations and client support department
  • Learn and apply air transport regulations and security rules
  • Deliver polite and dependable customer service

Customer Service Representative Skills and Knowledge Requirements
  • 1-2 years customer service experience
  • Clear verbal and written communication skills
  • High reliability, strong attention to detail, and ability to follow safety rules
  • Capability to adapt and work efficiently in a fast-paced cargo environment
  • Prior logistics, warehousing, or airline shipping experience preferred
  • Requires security clearance and TSA compliance

How to Apply for our Customer Service Representative opportunity
  • Call our team today at 808-792-7015
  • Email your resume to jobs.honoluluhisrg@expresspros.com
  • Apply to this posting

#HIOFFICE
Express Office: Pearl City
945 Kamehameha Highway
Unit 5
Pearl City, HI 96782

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

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