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Tsa Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Tsa Customer Service Representative information

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How much do tsa customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for tsa customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a TSA Customer Service Representative?

TSA Customer Service Representatives are professionals who assist travelers at airports by providing information, answering questions, and helping resolve issues related to security screening and airport procedures. Their primary role is to ensure a smooth and positive experience for passengers while upholding TSA policies. They often handle inquiries about security regulations, lost items, and travel documentation. These representatives also serve as a liaison between travelers and TSA officers, addressing concerns and directing passengers to the appropriate resources.

What are the key skills and qualifications needed to thrive as a TSA Customer Service Representative?

To thrive as a TSA Customer Service Representative, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with security screening procedures, computer systems, and customer management software is often required. Patience, conflict resolution, and effective communication are crucial soft skills for dealing with diverse travelers and stressful situations. These abilities ensure efficient passenger processing, compliance with safety standards, and a positive experience for travelers.

What are some common challenges faced by TSA Customer Service Representatives and how can they be overcome?

TSA Customer Service Representatives often encounter high-stress situations, such as dealing with frustrated travelers, long lines, and strict security protocols. Remaining calm, empathetic, and clear in communication is essential for diffusing tense interactions and providing accurate information. Building a strong knowledge of TSA procedures and collaborating closely with security officers helps ensure smooth operations. Regular training in customer service skills and staying updated on policy changes also contributes to effectively overcoming daily challenges in this role.

What is the difference between Tsa Customer Service Representative vs Tsa Transportation Security Officer?

AspectTsa Customer Service RepresentativeTsa Transportation Security Officer
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; security training
Work EnvironmentCustomer service counters, airport terminalsSecurity screening areas, airport checkpoints
Employer & Industry UsageAirports, transportation industryTransportation security, federal government

While both roles are essential in airport operations, Tsa Customer Service Representatives focus on assisting travelers and managing customer inquiries, whereas Tsa Transportation Security Officers are responsible for security screening and ensuring passenger safety. The roles differ mainly in their responsibilities and work environment but share similar credential requirements and industry context.

How do I get to a TSA Customer Service Representative?

To become a TSA Customer Service Representative, you need to apply through the Transportation Security Administration's official careers website, meet the minimum age and background check requirements, and complete the required training and certification. The role typically involves working at airport security checkpoints and providing assistance to travelers. Job postings specify the location, schedule, and necessary qualifications.

What qualifications do I need to work for TSA Customer Service Representative?

To work as a TSA Customer Service Representative, candidates typically need a high school diploma or equivalent, pass a background check, and complete TSA training. Good communication skills, customer service experience, and the ability to work flexible hours are also important requirements.
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Tsa Customer Service Representative jobs near you
Infographic showing various Tsa Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Customer Service Rep

Works Plumbing

Pacifica, CA • On-site

$18 - $25/hr

Other

Medical, Dental, Life, PTO

Re-posted 7 days ago

Job description

CSR / Customer Service Rep

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the homeowners, and make the schedules for the technicians. This position has flexible schedules available with no mandatory work on Sundays and no mandatory on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits, including medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. Work for a company that's trusted in the Pacifica community. We invest in your professional development. Join a team that feels more like family.

Do you thrive in a fast-paced office atmosphere? Are you a customer service rockstar? Do you enjoy interacting with different personalities? If you're looking to join a supportive team where you can build a stable career, apply today! Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where day-to-day is different? Join our team, where we deliver top-notch plumbing solutions to homes and businesses across Pacifica, California, and the surrounding areas.

Since 2000, Works Plumbing has provided full-service plumbing maintenance and repairs and clogged drain cleaning 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we can deliver pricing that won't break the bank without sacrificing top-quality services.

We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment in which people want to participate.

Your primary goal is to ensure ultimate scheduling efficiency and that our clients are heard. Maximizing time and mileage, you work hard to ensure customer service expectations are exceeded. You spend your workday in the office on the phone or computer, providing top-notch customer service to our clients. You inform clients of arrival times or any potential delays through phone calls. You happily adjust for any rescheduling needs. As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid falling behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!

Qualifications for a CSR / Customer Service Rep:

  • Strong communication and phone skills
  • Excellent communication and interpersonal skills
  • Detail-oriented and highly organized
  • Can handle multiple tasks in a fast-paced environment
  • Proficient with computer systems and scheduling software
  • Positive attitude and a commitment to providing exceptional customer service
  • Able to pass a background check and drug test

Bonus Points If You Have:

  • Experience in customer service or a similar role
  • Knowledge of plumbing services (not required- we'll train you!)

Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a customer service superstar? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced office environment? Apply now!

If you feel you'd be perfect for this customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 94044

Apply