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How much do intermodal customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for intermodal customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Intermodal Customer Service Representatives?

Intermodal Customer Service Representatives are professionals who coordinate and facilitate the movement of goods using multiple modes of transportation, such as rail, truck, and ship. They act as a liaison between customers, carriers, and logistics providers to ensure that shipments are delivered efficiently and on time. Their responsibilities often include tracking shipments, resolving issues, providing updates, and handling customer inquiries related to intermodal freight. These representatives are essential for smooth communication and problem-solving in the complex world of intermodal logistics.

What are some common challenges faced by Intermodal Customer Service Representatives, and how can they be effectively managed?

Intermodal Customer Service Representatives often encounter challenges such as coordinating between multiple transportation providers, managing shipment delays, and resolving discrepancies in shipping documentation. Effective communication and strong organizational skills are crucial for keeping all parties informed and ensuring smooth cargo transitions between rail, truck, and sea. Proactively addressing issues and leveraging logistics software can help minimize disruptions and provide timely solutions to customers, fostering positive relationships in a dynamic environment.

What are the key skills and qualifications needed to thrive as an Intermodal Customer Service Representative, and why are they important?

To thrive as an Intermodal Customer Service Representative, you need strong knowledge of logistics operations, customer service principles, and transportation documentation, often supported by a high school diploma or related experience. Familiarity with transportation management systems (TMS), freight tracking software, and Microsoft Office is typically required. Excellent communication, problem-solving, and multitasking skills help build client relationships and efficiently resolve shipment issues. These abilities ensure smooth coordination between carriers, clients, and internal teams, directly impacting customer satisfaction and operational efficiency.
More about Intermodal Customer Service Representative jobs
What job categories do people searching Intermodal Customer Service Representative jobs look for? The top searched job categories for Intermodal Customer Service Representative jobs are:
Intermodal Customer Service Representative jobs near you
Infographic showing various Intermodal Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Intermodal Customer Service Representative

Intermodal Customer Service Representative

ASF Intermodal, LLC

Dallas, TX

$15.75 - $21.50/hr

Full-time

Posted 22 days ago

Job description

ASF Intermodal, one of the fastest growing companies in our industry, is looking for an Intermodal Customer Service Representative for our Dallas, TX terminal. If you're interested in working with the industry's leader and have a commitment to success through safety, personal empowerment and collaboration, this is the place for you. 
Purpose and Scope:
Work with terminal team to provide service to customers from the initial orders to the completion of the deliveries.
Responsibilities / Essential Functions:
- Perform Prompt and complete data entry 
- Enter accurate customer orders in computer system
- Monitor on-time performance for driver delivery and pick-up 
- Develop knowledge base of all customers 
- Develop relationships with all customers 
- Understand and abide by various customer requirements 
- Resolve customer problems promptly and efficiently 
- Communicate with Dispatchers to avoid any problems with loads and resolve any issues that may occur 
- Trace and monitor existing loads in the system to prevent problems from occurring
Qualifications:
- Experience in intermodal transportation is preferred 
- Excellent communication abilities, both written and verbal 
- Excellent computer skills 
- Ability to effectively multi-task when necessary 
- Flexible - able to work in past-paced environment 
- Bi-lingual (English and Spanish) a plus 
- Ability to work independently and make informed decisions 
- Ability to perform other duties as assigned
Working Conditions:
Terminal/Office environment; extended working hours may be occasionally necessary.

Employment Type: FULL_TIME

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