ZipRecruiter

Log In

1

Intermodal Customer Service Representative Jobs (NOW HIRING)

Sprint Transport, LLC

Be Seen First

Intermodal Customer Service Representative (CSR)

La Porte, TX · On-site

$1K - $10K/yr

The Intermodal Customer Service Representative (CSR) is responsible for maintaining strong customer communication, entering and coordinating shipment orders, supporting dispatch operations, and

next page

Showing results 1-20

All JobsIntermodal Customer Service Representative Jobs

Intermodal Customer Service Representative information

See salary details

$9

$18

$26

How much do intermodal customer service representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for intermodal customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is intermodal trucking hard?

Intermodal Customer Service Representatives coordinate shipments between rail and truck carriers, which can involve managing schedules, documentation, and customer communication. The role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment, but it generally does not require physical labor or specialized technical skills.

What skills do you need to be a transportation representative?

A transportation representative, such as an intermodal customer service representative, needs strong communication and problem-solving skills to coordinate shipments and resolve issues. Knowledge of transportation management systems, attention to detail, and the ability to work in a fast-paced environment are also important. Customer service skills and basic understanding of logistics are essential for success in this role.

What does an intermodal service employee do?

An intermodal customer service representative manages communication between customers and transportation providers to coordinate the movement of containers across different modes of transport, such as rail and truck. They handle scheduling, track shipments, resolve issues, and ensure timely delivery, often using transportation management systems. Strong communication skills and knowledge of logistics are essential for this role.

What are Intermodal Customer Service Representatives?

Intermodal Customer Service Representatives are professionals who coordinate and facilitate the movement of goods using multiple modes of transportation, such as rail, truck, and ship. They act as a liaison between customers, carriers, and logistics providers to ensure that shipments are delivered efficiently and on time. Their responsibilities often include tracking shipments, resolving issues, providing updates, and handling customer inquiries related to intermodal freight. These representatives are essential for smooth communication and problem-solving in the complex world of intermodal logistics.

What are some common challenges faced by Intermodal Customer Service Representatives, and how can they be effectively managed?

Intermodal Customer Service Representatives often encounter challenges such as coordinating between multiple transportation providers, managing shipment delays, and resolving discrepancies in shipping documentation. Effective communication and strong organizational skills are crucial for keeping all parties informed and ensuring smooth cargo transitions between rail, truck, and sea. Proactively addressing issues and leveraging logistics software can help minimize disruptions and provide timely solutions to customers, fostering positive relationships in a dynamic environment.

How do I get a job as a customer service representative?

To become an Intermodal Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or logistics. Familiarity with transportation management systems and the ability to handle multiple tasks are also beneficial. Applying through company websites or staffing agencies and demonstrating relevant skills can improve chances of securing the role.

What are the key skills and qualifications needed to thrive as an Intermodal Customer Service Representative, and why are they important?

To thrive as an Intermodal Customer Service Representative, you need strong knowledge of logistics operations, customer service principles, and transportation documentation, often supported by a high school diploma or related experience. Familiarity with transportation management systems (TMS), freight tracking software, and Microsoft Office is typically required. Excellent communication, problem-solving, and multitasking skills help build client relationships and efficiently resolve shipment issues. These abilities ensure smooth coordination between carriers, clients, and internal teams, directly impacting customer satisfaction and operational efficiency.
More about Intermodal Customer Service Representative jobs
What job categories do people searching Intermodal Customer Service Representative jobs look for? The top searched job categories for Intermodal Customer Service Representative jobs are:
Intermodal Customer Service Representative jobs near you
Infographic showing various Intermodal Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, and 18% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Intermodal Customer Service Representative (CSR)

Intermodal Customer Service Representative (CSR)

Sprint Transport, LLC

La Porte, TX • On-site

$1K - $10K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

The Intermodal Customer Service Representative (CSR) is responsible for maintaining strong customer communication, entering and coordinating shipment orders, supporting dispatch operations, and ensuring shipments are completed accurately and efficiently. This role plays a key part in customer satisfaction, operational performance, and billing accuracy.

The ideal candidate has at least five years of experience in intermodal transportation or logistics and is comfortable working in a fast-paced environment with customers, dispatchers, drivers, terminals, depots, and internal operations teams.

PRIMARY RESPONSIBILITIES

Customer Service & Communication

  • Serve as the primary point of contact for assigned intermodal customers.
  • Respond promptly to customer inquiries, shipment requests, status updates, and service issues.
  • Provide accurate updates regarding pickups, deliveries, empty returns, delays, demurrage, detention, and accessorial charges.
  • Communicate service disruptions, terminal issues, or equipment problems proactively.
  • Build strong customer relationships through reliable follow-up and issue resolution.

Order Entry & Shipment Coordination

  • Enter and manage customer orders accurately within the transportation management system.
  • Verify shipment details including container numbers, bookings, delivery locations, weights, hazmat requirements, appointments, cutoffs, and empty return instructions.
  • Coordinate import and export shipments involving ports, depots, warehouses, rail ramps, customer facilities, and company yards.
  • Monitor shipment progress from pickup through delivery and empty return completion.
  • Ensure dispatch receives complete and accurate shipment information.

Intermodal Operations Support

  • Work closely with dispatch to ensure service commitments are met.
  • Monitor terminal availability, ERDs, cutoffs, last free days, holds, and return requirements.
  • Assist with chassis coordination, equipment availability, pre-pulls, storage, and special handling requests.
  • Identify and escalate potential service issues before they impact operations or customers.

Documentation & Billing Support

  • Review delivery orders, releases, hazmat documentation, customs status, and customer instructions for accuracy.
  • Ensure special handling requirements such as hazmat, overweight, temperature-sensitive, or bonded shipments are clearly communicated.
  • Document detention, storage, chassis usage, layovers, stop-offs, and other accessorial charges accurately.
  • Maintain complete and organized records to support billing and operational visibility.

Problem Solving & Issue Resolution

  • Investigate service failures, missed appointments, terminal delays, and documentation issues.
  • Coordinate solutions between customers, dispatch, terminals, depots, railroads, steamship lines, and internal teams.
  • Provide timely updates and follow issues through resolution.
  • Recommend process improvements to reduce recurring service problems.

Required Qualifications

  • Minimum 5 years of experience in intermodal trucking, drayage, rail, port, steamship line, or logistics operations.
  • Strong understanding of import/export intermodal processes and terminal operations.
  • Knowledge of container availability, last free days, demurrage, detention, ERDs, cutoffs, and empty returns.
  • Experience using transportation management systems, customer portals, terminal websites, and Microsoft Office.
  • Ability to manage multiple shipments, customers, and priorities simultaneously.
  • Strong communication, organization, and problem-solving skills.
  • High attention to detail and accuracy in documentation and order entry.
  • Ability to work under pressure with a strong sense of urgency and ownership.

Preferred Qualifications

  • Experience with ISO tanks, hazmat, chemical logistics, or bulk liquid transportation.
  • Familiarity with TMW, Trimble, Lucrasoft, SAP, or similar logistics systems.
  • Knowledge of Port of Houston operations, Gulf Coast rail ramps, depots, and chemical plant delivery procedures.
  • Understanding of accessorial billing and supporting documentation.
  • Experience coordinating overweight, hazmat, customs-bonded, or FTZ shipments.

Salary will be commensurate with experience and qualifications.

Company Description

At Sprint Transport, LLC, we specialize in providing exceptional hazardous and non-hazardous bulk liquid transportation in the petrochemical industry. Our dedicated fleet of vehicles and extensive inventory of specialty chemical trailers, are of both non-insulated and insulated stainless steel material.
Our company handles long-haul and local movements from terminals centrally located near Houston’s petrochemical hub, the Houston Ship Channel, Baton Rouge, the Golden Triangle, and Freeport.
Sprint Transport, LLC is a high-performance, time-sensitive service that keeps customers' operations working at peak performance levels.
Fully certified and insured, we focus on hiring only experienced chemical drivers, using state-of-the-art equipment, and a time-sensitive scheduling program, all while maintaining a superb safety record. Our drivers have an average of 10+ years of experience and have all the required endorsements related to the products we transport. Safety training is continually updated and modified to address regulatory issues and communicated through specialized training.
Trust Sprint Transport LLC for safe, reliable, and efficient bulk liquid transportation services for the petrochemical industry.