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Intermodal Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Xcel Management Inc

Be Seen First

CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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Intermodal Customer Service Representative information

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How much do intermodal customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for intermodal customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an intermodal customer service representative?

Intermodal Customer Service Representatives are professionals who coordinate and facilitate the movement of goods using multiple modes of transportation, such as rail, truck, and ship. They act as a liaison between customers, carriers, and logistics providers to ensure that shipments are delivered efficiently and on time. Their responsibilities often include tracking shipments, resolving issues, providing updates, and handling customer inquiries related to intermodal freight. These representatives are essential for smooth communication and problem-solving in the complex world of intermodal logistics.

What are the key skills and qualifications needed to thrive as an intermodal customer service representative?

To thrive as an Intermodal Customer Service Representative, you need strong knowledge of logistics operations, customer service principles, and transportation documentation, often supported by a high school diploma or related experience. Familiarity with transportation management systems (TMS), freight tracking software, and Microsoft Office is typically required. Excellent communication, problem-solving, and multitasking skills help build client relationships and efficiently resolve shipment issues. These abilities ensure smooth coordination between carriers, clients, and internal teams, directly impacting customer satisfaction and operational efficiency.

What are some common challenges faced by intermodal customer service representatives, and how can they be effectively managed?

Intermodal Customer Service Representatives often encounter challenges such as coordinating between multiple transportation providers, managing shipment delays, and resolving discrepancies in shipping documentation. Effective communication and strong organizational skills are crucial for keeping all parties informed and ensuring smooth cargo transitions between rail, truck, and sea. Proactively addressing issues and leveraging logistics software can help minimize disruptions and provide timely solutions to customers, fostering positive relationships in a dynamic environment.
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What job categories do people searching Intermodal Customer Service Representative jobs look for?

The top searched job categories for Intermodal Customer Service Representative jobs are:

Intermodal Customer Service Representative jobs near you
Infographic showing various Intermodal Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR / Customer Service Rep

Works Plumbing

Pacifica, CA • On-site

$18 - $25/hr

Part-time

Medical, Dental, Life, PTO

Re-posted 23 days ago

Job description

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the homeowners, and make the schedules for the technicians. This position has flexible schedules available with no mandatory work on Sundays and no mandatory on-call. You also enjoy an industry-competitive wage of $18 - $25/hr and amazing benefits, including medical, dental, life insurance, paid vacation, paid time off (PTO), and on-the-job training. Work for a company that's trusted in the Pacifica community. We invest in your professional development. Join a team that feels more like family.
Do you thrive in a fast-paced office atmosphere? Are you a customer service rockstar? Do you enjoy interacting with different personalities? If you're looking to join a supportive team where you can build a stable career, apply today! Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where day-to-day is different? Join our team, where we deliver top-notch plumbing solutions to homes and businesses across Pacifica, California, and the surrounding areas.
ABOUT WORKS PLUMBING
Since 2000, Works Plumbing has provided full-service plumbing maintenance and repairs and clogged drain cleaning 24 hours a day. We also specialize in water heater repairs and installations. We understand the desire for affordable, efficient, and quality services. To save our clients' money, we constantly evaluate our operating costs. Reducing wasteful spending is how we can deliver pricing that won't break the bank ' without sacrificing top-quality services.
We rely on our hardworking employees to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, great benefits, and a supportive work environment in which people want to participate.
A DAY IN THE LIFE OF A CSR / Customer Service Rep
Your primary goal is to ensure ultimate scheduling efficiency and that our clients are heard. Maximizing time and mileage, you work hard to ensure customer service expectations are exceeded. You spend your workday in the office on the phone or computer, providing top-notch customer service to our clients. You inform clients of arrival times or any potential delays through phone calls. You happily adjust for any rescheduling needs. As an efficient Customer Service Representative, you organize the days and weeks ahead to avoid falling behind schedule. Your demeanor is friendly and capable as you converse with clients and dispatch calls to technicians. You leave work each day knowing you played a vital role in our company's success!
QUALIFICATIONS FOR A CSR / Customer Service Rep
  • Strong communication and phone skills
  • Has excellent communication and interpersonal skills
  • is detail-oriented and highly organized
  • Can handle multiple tasks in a fast-paced environment
  • Is proficient with computer systems and scheduling software
  • Has a positive attitude and a commitment to providing exceptional customer service
  • Able to pass a background check and drug test

Bonus Points If You Have:
  • Experience in customer service or a similar role
  • Knowledge of plumbing services (not required- we'll train you!)

Are you organized? Do you prioritize your tasks effectively? Are you professional and dependable? Are you a customer service superstar? Are you a great communicator, both verbally and written? Are you detail-oriented and thrive in a fast-paced office environment? Apply now!
ARE YOU READY?
If you feel you'd be perfect for this customer service position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 94044

Apply