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Intermodal Customer Service Representative Jobs (NOW HIRING)

GX Louisiana

CSR Customer Service Representative

La Place, LA · On-site

$14.50 - $20/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Intermodal Customer Service Representative information

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How much do intermodal customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for intermodal customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an intermodal customer service representative?

Intermodal Customer Service Representatives are professionals who coordinate and facilitate the movement of goods using multiple modes of transportation, such as rail, truck, and ship. They act as a liaison between customers, carriers, and logistics providers to ensure that shipments are delivered efficiently and on time. Their responsibilities often include tracking shipments, resolving issues, providing updates, and handling customer inquiries related to intermodal freight. These representatives are essential for smooth communication and problem-solving in the complex world of intermodal logistics.

What are the key skills and qualifications needed to thrive as an intermodal customer service representative?

To thrive as an Intermodal Customer Service Representative, you need strong knowledge of logistics operations, customer service principles, and transportation documentation, often supported by a high school diploma or related experience. Familiarity with transportation management systems (TMS), freight tracking software, and Microsoft Office is typically required. Excellent communication, problem-solving, and multitasking skills help build client relationships and efficiently resolve shipment issues. These abilities ensure smooth coordination between carriers, clients, and internal teams, directly impacting customer satisfaction and operational efficiency.

What are some common challenges faced by intermodal customer service representatives, and how can they be effectively managed?

Intermodal Customer Service Representatives often encounter challenges such as coordinating between multiple transportation providers, managing shipment delays, and resolving discrepancies in shipping documentation. Effective communication and strong organizational skills are crucial for keeping all parties informed and ensuring smooth cargo transitions between rail, truck, and sea. Proactively addressing issues and leveraging logistics software can help minimize disruptions and provide timely solutions to customers, fostering positive relationships in a dynamic environment.
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Intermodal Customer Service Representative jobs near you
Infographic showing various Intermodal Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Gas Express LLC

Montgomery, AL • On-site

$15.75 - $21.50/hr

Part-time

Re-posted 27 days ago

Job description

Job Type
Part-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities
  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.

Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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