Implementation Specialist

Job Title: Implementation Specialist

Position Overview:
Join our fast-growing regional HR software and service firm, where we're dedicated to providing innovative solutions in payroll, time & labor, and workforce management. As an Implementation Specialist, you'll be instrumental in managing client relationships, solving complex problems, and ensuring seamless software transitions. If you're passionate about technology, have a knack for problem-solving, and thrive on delivering exceptional customer satisfaction, we want you on our team!

Why Join Us?

• Competitive compensation package and benefits including health coverage, retirement plans, paid time off, and holidays.
• Opportunity for professional growth and advancement in a dynamic and supportive work environment.

Duties and Responsibilities:

• Lead the implementation, configuration, and training process for our suite of payroll and HR software solutions, collaborating closely with clients to understand their unique needs.
• Utilize your problem-solving skills to troubleshoot issues and develop innovative solutions, working within existing software frameworks.
• Create engaging client training materials and resources to facilitate smooth software adoption and enhance user experience.
• Provide prompt and effective customer support, ensuring client satisfaction and retention.
• Cultivate strong partnerships with clients, serve as a trusted advisor and advocate for their success.
• Stay current with industry trends and best practices to continuously improve service delivery and client satisfaction.

Qualifications:

• Bachelor’s degree in a related field required.
• Previous experience with HR software implementation or configuration preferred.
• Strong problem-solving abilities with a focus on delivering practical solutions.
• Excellent communication skills, both verbal and written, with keen attention to detail.
• Ability to work collaboratively in a team environment and independently when needed.
• Capacity to manage multiple projects simultaneously and thrive in a fast-paced environment.
• Proficiency in Microsoft Excel and other productivity tools.
• Passion for technology and a commitment to delivering exceptional customer satisfaction.

Ready to Make an Impact?
If you're a tech-savvy problem solver with a passion for delivering outstanding customer satisfaction, we invite you to apply today and join our team of dedicated professionals!