Technical Support Engineer

MW Partners is currently seeking a Technical Support Engineer to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

• Direct responsibility over support of top accounts for Experience Platform. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
• Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues.
• Develop and execute software tests to identify software problems and their causes. Understand the customer's use cases, goals, objectives, architecture, and business requirements for Experience Platform.
• Evaluate data structures and configurations for data integration and validation. Document customer interactions in multiple case management systems.
• Document product knowledge, both internal and customer-facing.
• Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
• Strong Technical Knowledge of Web and Data Platform Technologies
• HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
• Excellent Communication Skills - both Written & Verbal.
• Passionate About New Technologies
• Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
• Knack for Troubleshooting
• Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible.
• Establishing one's own test environment is a strong indicator for success in this area.

For a confidential discussion or to find out more, contact Swati Rathore on (909)-295-3755 or apply now.