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Technical Support Engineer 3 Jobs (NOW HIRING)

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Core Requirements * 3+ years in a Technical Support Engineering or similar hands-on technical role * Strong troubleshooting skills across APIs, systems, and integrations * Experience debugging issues ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Core Requirements * 3+ years in a Technical Support Engineering or similar hands-on technical role * Strong troubleshooting skills across APIs, systems, and integrations * Experience debugging issues ...

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

Travel up to 40% Hourly Rate Range: $36.00 - $42.00 The Technical Support Engineer is the liaison ... Bachelor's degree or post- secondary education in controls, software or electrical engineering * 3 ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

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How much do technical support engineer 3 jobs pay per year?

As of Jul 7, 2026, the average yearly pay for technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially in top tech companies or with executive-level responsibilities. Achieving this level typically requires advanced skills, extensive experience, and often leadership roles or stock options.

What engineers make $300,000 a year?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $300,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often involves working in high-demand industries, holding advanced certifications, or managing large projects and teams.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 3, and why are they important?

To excel as a Technical Support Engineer 3, you need advanced troubleshooting abilities, deep knowledge of network and system administration, and typically a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert is common. Strong communication, patience, and problem-solving skills are vital for effectively assisting users and collaborating with engineering teams. These skills ensure efficient resolution of complex technical issues and maintain high customer satisfaction.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, technical support engineers still play a crucial role in handling complex problems, offering personalized assistance, and managing escalations that require human judgment and expertise. AI tools are used to augment, not replace, the skills of support professionals.

What is the difference between Technical Support Engineer 3 vs Technical Support Engineer 2?

AspectTechnical Support Engineer 3Technical Support Engineer 2
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years experience, basic certifications
Work EnvironmentHandles complex technical issues, may mentor junior staffAddresses standard support tickets, less complex issues
Employer & Industry UsageCommon in tech companies, networking, software firmsWidespread across IT, hardware, and software support roles

Technical Support Engineer 3 typically handles more complex problems, requires more experience and certifications, and may mentor others. In contrast, Technical Support Engineer 2 focuses on standard support tasks with less experience needed. Both roles are vital in tech support teams but differ in complexity and responsibility.

How does a Technical Support Engineer 3 typically collaborate with other teams to resolve complex customer issues?

As a Technical Support Engineer 3, you’ll often serve as an escalation point for challenging technical issues that require advanced troubleshooting. This role involves close collaboration with engineering, product management, and quality assurance teams to diagnose root causes and develop solutions. You’ll regularly participate in cross-functional meetings to communicate customer feedback, share insights from support cases, and advocate for product improvements. Effective communication and teamwork are crucial, as your expertise helps bridge the gap between customers and internal development teams.

What are Technical Support Engineer 3s?

Technical Support Engineer 3s are experienced professionals who provide advanced technical assistance and troubleshooting for complex software, hardware, or network issues. They typically handle escalated support cases that require in-depth technical knowledge and problem-solving skills. In addition to resolving customer issues, they may also mentor junior support staff, document solutions, and collaborate with engineering teams to address recurring problems. This role often requires strong communication skills, expertise in specific technologies, and the ability to work under pressure to resolve critical incidents.

What is a Level 3 tech support job description?

A Level 3 Technical Support Engineer is responsible for resolving complex technical issues that cannot be addressed by lower support levels. They often handle advanced troubleshooting, system analysis, and may collaborate with development teams, using tools like remote access software and diagnostic utilities. This role typically requires deep technical knowledge, relevant certifications, and strong problem-solving skills.
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Technical Support Engineer 3 jobs near you
Infographic showing various Technical Support Engineer 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer III

Technical Support Engineer III

CivicMinds, Inc.

Utica, NY • On-site

Full-time

Re-posted 3 days ago

Job description

Position : Technical Support Engineer III
Location: Utica, NY/ Remote
Summary :
The Technical Support Engineer III will provide multinational and/or regional customers with superior technical support to create design wins by supporting customers' design, manufacturing, and quality groups. The TSE III will provide technical support throughout the customers' product lifecycle from concept to product development, product qualification, NPI, mass production, and end of life, ensuring the organization is well positioned for future product designs. Will offer customers a greater level of end-use understanding, bringing the voice of the customer back to the organization.
Essential job functions (competencies):
  • Works directly with customers and/or collaborates with Product Specialists/Managers, R&D, Sales and Marketing to understand the needs of the customer and develop soldering products and process solutions that address specific customer needs and wants
  • Build strong credible technical relationships with targeted individuals at Indium's customers (multinational accounts or regional accounts) for short and long-term product development guidelines and technology development. Ability to work with broad requirements and ask the right questions to clarify
  • Demonstrate a broad comprehension of the customer's industry area and applicable solutions and practices including knowledge of key industry challenges, major players, customer competitors, and relevant products and technologies. Become a subject matter expert for relevant OEM industries and/or technologies. Translate the segments technical objectives into an actionable technology development plan for R&D
  • Assist Product Management and R&D in the development and scale-up of new materials and processes to characterize them
  • Travel domestically to Indium Corporations accounts for product/technology presentations, technology gathering and exchange, material evaluations and to perform product/process training and audits. Occasional International travel may be required
  • Mentors and provides product and process training to colleagues within the organization. Disseminate/share key technical knowledge within Indium via reports and/or participation in weekly/monthly group meetings, individually and with other Indium Technical Support Engineers
  • Acquire a deep understanding of Indium Corporations current and future product portfolio, ensuring the right product is evaluated to meet the customer unique needs
  • Develops and maintains relationships with strategic contacts among key customers, industry partners and equipment suppliers so that Indium Corporation is positioned for long-term design/build wins. Significant travel in North America for face to face customer support required
  • Participate in applicable professional societies, industry consortiums and industry standards to promote Indium's image, maintain contact with industry leaders/experts and determine performance requirements for Indium's new and existing materials
  • Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business
  • Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions
  • Liaise with Indium R&D, Product Management, customers and industry partners to drive joint advanced technology projects in the electronics assembly and semiconductor industry
  • Develop and maintain a hands-on working knowledge and expertise on the processes and equipment used in the SMT Industry including, but not limited to, solder paste printing, dispensing, 3-D Inspection, placement, reflow, dipping X-Ray and rework
  • Utilize in-depth knowledge of Indium's materials and SMT, coupled with knowledge and capability in statistical analysis and DOE's, to optimize the use of Indium's soldering materials in the customer's process
  • Using Indium's SimLab, as well as equipment at partner sites, execute process optimization, product characterization and benchmark testing of Indium's soldering materials to meet/exceed defined performance requirements
  • Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium including R&D, Quality, Manufacturing and Technical Support
  • Perform other duties and special projects as assigned

Requirements:
  • A B.S. or equivalent degree in Chemistry, Chemical, Mechanical Engineering, Metallurgy or a related technical discipline. M.S. Preferred
  • Minimum 10 years' experience in the Electronics Industry with a focus on the materials, equipment and processes used in the manufacture of printed circuit board assemblies
  • In-depth knowledge of pertinent test methods and standards as it relates to soldering materials characterization and performance (printing, HIP, voiding, SIR, etc.)
  • Ability to thrive under pressure and function effectively in a fast-paced fluid environment, thinking creatively to quickly address changes in priorities, scope and technologies
  • A strong technical curiosity and problem solving skills
  • Direct customer contact experience
  • A desire to share experiences and mentor guide others in professional development
  • Fluent in English; second language skills in Spanish and/or Chinese, a plus
  • Documented training and proven experience using statistical analysis techniques and statistical software (Green Belt or Black Belt certification desired)
  • Strong interpersonal, communication and presentation skills
  • Ability to work independently as well as cooperatively and effectively in a cross-functional team environment
  • Travel: 25-50% in North America. International may be required. Ability to travel with limited notice
  • Proficient in Word, Excel, PowerPoint. Proficiency in JMP or Minitab highly desirable
  • SMTA Certified Process Engineer a plus

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