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Photronics Jobs (NOW HIRING)

Photronics

Customer Support Tech I

Parker, TX · On-site

$17.25 - $23.50/hr

Customer Support Technician Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology -- powering the innovation behind smartphones, computers, TVs ...

Photronics

Customer Support Tech I

Brookfield, CT · On-site

$18.50 - $25/hr

Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology - powering the innovation behind smartphones, computers, TVs, and other devices people use ...

PHOTRONICS INC

Manufacturing Technician II

Boise, ID · On-site

For more than 50 years, Photronics has been a global leader in photomask technology -- enabling the innovation behind smartphones, computers, automotive electronics, and countless other devices used ...

PHOTRONICS INC

Equipment Engineer, Cleans

Boise, ID · On-site

Join Photronics and be part of a collaborative, high-tech manufacturing environment where learning, engineering excellence, and continuous improvement are core to everything we do. The Equipment ...

Photronics

Director, HR Operations

Brookfield, CT · On-site

$120 - $180/hr

For more than 50 years, Photronics has been a global leader in photomask technology--powering the innovation behind smartphones, computers, TVs, and other devices people use every day. Our success is ...

PHOTRONICS INC

Manufacturing Technician I

Allen, TX · On-site

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world's most advanced devices. Our success is built on collaboration, quality ...

PHOTRONICS INC

Customer Support Tech I

Brookfield, CT · On-site

$18.50 - $25/hr

Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology -- powering the innovation behind smartphones, computers, TVs, and other devices people use ...

PHOTRONICS INC

Customer Support Tech I

Allen, TX · On-site

$17 - $23/hr

Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology -- powering the innovation behind smartphones, computers, TVs, and other devices people use ...

PHOTRONICS INC

Buyer I

Brookfield, CT · On-site

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world's most advanced devices. Our success is built on collaboration, quality ...

PHOTRONICS INC

Director, HR Operations

Brookfield, CT · On-site

Photronics is Hiring! We're looking for a Director, HR Operations to join our team at our corporate headquarters in Brookfield, Connecticut. For more than 50 years, Photronics has been a global ...

PHOTRONICS INC

Applications Engineer, Lead

Boise, ID · On-site

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world's most advanced devices. Our success is built on collaboration, quality ...

Photronics

Project Manager, IT

Brookfield, CT · On-site

$95 - $140/hr

Photronics is seeking a Project Manager to lead software development and application modernization initiatives across our global IT and business environment. This role will manage projects involving ...

PHOTRONICS INC

Equipment Engineer I

Brookfield, CT · On-site

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world's most advanced devices. Our success is built on collaboration, quality ...

PHOTRONICS INC

Project Manager, IT

Brookfield, CT · On-site

$99K - $118K/yr

Photronics is seeking a Project Manager to lead software development and application modernization initiatives across our global IT and business environment. This role will manage projects involving ...

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Photronics information

What is Photronics?

Photronics is a company specializing in the manufacture of photomasks, which are critical components used in the production of semiconductors and flat panel displays. Photomasks are high-precision quartz plates that contain microscopic patterns to transfer circuit designs onto semiconductor wafers during chip fabrication. Photronics supports leading semiconductor manufacturers by producing these complex masks with advanced technologies, enabling the creation of smaller and more powerful electronic devices.

What are the key skills and qualifications needed to thrive as a Photronics engineer?

To thrive as a Photronics Engineer, you need a solid background in semiconductor physics, photomask fabrication, and microfabrication processes, usually supported by a degree in engineering or a related field. Familiarity with CAD software, mask-making equipment, and cleanroom protocols is typically required, along with knowledge of industry standards. Strong problem-solving, attention to detail, and teamwork skills help individuals excel in addressing complex technical challenges and collaborating with cross-functional teams. These skills are crucial for ensuring the precision and quality necessary in semiconductor manufacturing.

What are some common challenges faced by photomask technicians at Photronics, and how can they be addressed?

Photomask technicians at Photronics often encounter challenges related to maintaining extreme precision and cleanliness in a cleanroom environment, as even minute defects can impact semiconductor device performance. Managing tight production schedules while ensuring quality control can also be demanding. Staying up-to-date with evolving photolithography technologies and troubleshooting complex equipment are essential parts of the role. To address these challenges, technicians are encouraged to follow strict cleanroom protocols, participate in regular training sessions, and collaborate closely with engineering and quality assurance teams.
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Infographic showing various Photronics job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Support Tech I

Photronics

Parker, TX • On-site

$17.25 - $23.50/hr

Other

Posted 9 days ago

Job description

Customer Support Technician

Photronics is hiring! For more than 50 years, Photronics has been a global leader in photomask technology — powering the innovation behind smartphones, computers, TVs, and other devices people use every day. Our success is built on quality, collaboration, and the dedication of our people. Join us and be part of a company recognized worldwide for cutting-edge technology, exceptional service, and strong customer partnerships.

Position Summary: The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of contact for customers, delivering updates, addressing issues, coordinating internally to resolve discrepancies, and ensuring a positive customer experience in alignment with Photronics' standards. The position requires strong organizational skills, the ability to multitask effectively, and sound judgment when balancing competing priorities.

This is an on-site position, and we are not open to remote candidates at this time.

Essential Duties & Responsibilities
  • Respond to customer inquiries regarding orders, products, and delivery status in a professional, timely manner.
  • Enter, review, update and maintain customer orders within MaskTrac with ensuring accuracy and completeness.
  • Review customer orders for discrepancies and coordinate with Production and Engineering teams to resolve issues.
  • Maintain accurate customer records and follow established company policies, procedures, and quality standards.
  • Collaborate with Sales, Planning, Manufacturing, Shipping, and other internal team to support customer requirements and order fulfillment.
  • Escalate non-routine customer concerns or order issues to the appropriate team members.
  • Perform additional responsibilities as assigned.
Qualifications Knowledge, Skills & Abilities
  • Basic computer proficiency
  • Strong attention to detail and accuracy
  • Effective verbal and written communication skills
  • Strong organizational and time management skills
  • Basic analytical and problem-solving skills
  • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
  • Adaptability and willingness to learn new systems and processes
Experience
  • 0–2 years of experience in customer service.
  • Technical or semiconductor industry experience strongly preferred.
Education
  • High School Diploma, GED, or equivalent work experience.

As a condition of your employment, you may be required to apply for and maintain a U.S. Department of Defense (DoD) Secret Security Clearance or other government-issued security credential, as determined by the Company.

Equal Opportunity Statement: We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to providing reasonable accommodation for team members' disabilities and religious beliefs or practices.

Agency Notice: Photronics does not accept unsolicited resumes or outreach from search firms or employment agencies. Please, no phone calls or emails to any employee regarding this opening. Resumes submitted outside of our approved agency engagement process will be considered the sole property of Photronics, and no fees will be paid if such candidates are hired. Only agencies with a valid agreement in place with Photronics and assigned to this role may submit candidates.

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About PHOTRONICS

Sourced by ZipRecruiter

Industry

Semiconductor and electronic component manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Brookfield, CT, US

Year founded

1969

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