ZipRecruiter

Log In

1

Technical Support Engineer 3 Jobs (NOW HIRING)

Sweet Security

Technical Support Engineer

$100K - $115K/yr

One of the above or more: - 3+ years of experience in a Tier2/3/4 technical support, - 3+ years System/Post Sale/Production engineer role, preferably in a SaaS or cybersecurity company. * Strong ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...

WECO

Technical Support Engineer

Woodland, CA

We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...

HID

Technical Support Engineer

Austin, TX · On-site

The Technical Support Engineer will manage technical cases, ensuring high service delivery ... three years in progressively responsible technical positions • Demonstrated expertise in ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Minimum of 3 year experience with supporting systems remotely by connecting to various system types ...

Duravant

Technical Support Engineer

Woodland, CA · On-site

We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will build and expand upon our professional excellence in ... 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure Administrator 6. Red Hat ...

Kombo

Technical Support Engineer

New York, NY · On-site

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our ... 3 reasons companies choose Kombo As we scale our presence in the US market, our current setup ...

Nozomi Networks

$74K - $96K/yr

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Engineer 3 Jobs

Technical Support Engineer 3 information

See salary details

$37.5K

$79K

$119.5K

How much do technical support engineer 3 jobs pay per year?

As of Jun 8, 2026, the average yearly pay for technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 3, and why are they important?

To excel as a Technical Support Engineer 3, you need advanced troubleshooting abilities, deep knowledge of network and system administration, and typically a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert is common. Strong communication, patience, and problem-solving skills are vital for effectively assisting users and collaborating with engineering teams. These skills ensure efficient resolution of complex technical issues and maintain high customer satisfaction.

What is the difference between Technical Support Engineer 3 vs Technical Support Engineer 2?

AspectTechnical Support Engineer 3Technical Support Engineer 2
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years experience, basic certifications
Work EnvironmentHandles complex technical issues, may mentor junior staffAddresses standard support tickets, less complex issues
Employer & Industry UsageCommon in tech companies, networking, software firmsWidespread across IT, hardware, and software support roles

Technical Support Engineer 3 typically handles more complex problems, requires more experience and certifications, and may mentor others. In contrast, Technical Support Engineer 2 focuses on standard support tasks with less experience needed. Both roles are vital in tech support teams but differ in complexity and responsibility.

How does a Technical Support Engineer 3 typically collaborate with other teams to resolve complex customer issues?

As a Technical Support Engineer 3, you’ll often serve as an escalation point for challenging technical issues that require advanced troubleshooting. This role involves close collaboration with engineering, product management, and quality assurance teams to diagnose root causes and develop solutions. You’ll regularly participate in cross-functional meetings to communicate customer feedback, share insights from support cases, and advocate for product improvements. Effective communication and teamwork are crucial, as your expertise helps bridge the gap between customers and internal development teams.

What are Technical Support Engineer 3s?

Technical Support Engineer 3s are experienced professionals who provide advanced technical assistance and troubleshooting for complex software, hardware, or network issues. They typically handle escalated support cases that require in-depth technical knowledge and problem-solving skills. In addition to resolving customer issues, they may also mentor junior support staff, document solutions, and collaborate with engineering teams to address recurring problems. This role often requires strong communication skills, expertise in specific technologies, and the ability to work under pressure to resolve critical incidents.
More about Technical Support Engineer 3 jobs
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
What job categories do people searching Technical Support Engineer 3 jobs look for? The top searched job categories for Technical Support Engineer 3 jobs are:
Technical Support Engineer 3 jobs near you
Infographic showing various Technical Support Engineer 3 job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, 10% Part Time, 5% Temporary, and 35% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Sweet Security

Remote

$100K - $115K/yr

Full-time

Medical

Posted 21 days ago

Job description

About Sweet Security
Sweet Security is one of the fastest-growing companies in cloud and AI security, backed by top-tier investors and trusted by leading global enterprises. This is a chance to join at a pivotal moment-where strong product-market fit, real customer momentum, and a bold vision for the AI era are already in motion. The team combines deep technical expertise with a culture of ownership, speed, and high standards, giving you the opportunity to make a real impact, shape the category, and grow alongside a company that's quickly becoming a defining player in modern security.
With $120M in funding, Sweet Security is building the next generation of runtime cloud and AI security.
About the Role
Sweet Security is looking for a talented and hands on Support Engineer to establish and lead our technical support function. As a Support Engineer at Sweet Security, you'll play a key role in building the foundation for how we support our customers, shaping processes, tools, and best practices from day one. This is an individual contributor role that combines deep tech
You'll act as the first line of technical expertise, troubleshooting complex issues, collaborating with engineering, product, and customer success teams, and ensuring our customers get the most value from their deployment.
If you're passionate about cloud technologies, love solving customer problems, and want to take full ownership of a high-impact function in a fast-paced, collaborative environment, this is an incredible opportunity to grow your career in cybersecurity.
Responsibilities
  • Serve as the primary point of contact for customers, providing timely and effective technical support.
  • Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
  • Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
  • Guide customers through setup, configuration, and best practices for using Sweet Security's platform.
  • Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
  • Identify recurring problems and contribute to proactive solutions and product improvements.
  • Maintain a high level of customer satisfaction through clear communication and problem ownership.

Requirements
  • One of the above or more:
    - 3+ years of experience in a Tier2/3/4 technical support,
    - 3+ years System/Post Sale/Production engineer role, preferably in a SaaS or cybersecurity company.
  • Strong knowledge of cloud environments (AWS, Azure, or Google Cloud).
  • Familiarity with containerized environments (Docker, Kubernetes).
  • Hands-on experience with Linux systems and troubleshooting.
  • Understanding of networking, routing, and security concepts.
  • Knowledge with at least one automation/programming language (Python, Bash, golang, etc).
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Excellent analytical and problem-solving skills with attention to detail.
  • Ability to thrive in a fast-paced, dynamic startup environment.

Job BenefitsCompensation Disclosure
We offer a competitive compensation package that includes:
  • A base salary range of $100,000-$115,000 depending on experience and location
  • Meaningful equity so you can grow with us

We're committed to fair, transparent compensation aligned with market standards and each candidate's unique background and contributions.
Compensation Disclosure
We're committed to fair, transparent compensation aligned with market standards and each candidate's unique background and contributions.
Why You'll Love It Here
  • Remote work model
  • Health insurance and wellness benefits
  • Opportunity to shape the future of channel strategy at a high-growth security startup

Sweet Security is an equal opportunity employer and is proud to be part of a diverse, multicultural world. We are committed to fostering an inclusive workplace where every employee has equal opportunities to grow and succeed. We believe that diversity is a key driver of success, and we encourage curiosity, innovation, and the integration of diverse talents across our global teams. All candidates are considered based on their qualifications, experience, and professional fit. We are committed to providing equal opportunities regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status, or any other characteristic protected by law.
At Sweet Security, we see diversity and inclusion as core values, and we actively work to foster a respectful, equitable, and empowering environment for all our employees, customers, and partners.

Apply