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Technical Support Engineer 3 Jobs (NOW HIRING)

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...

Forgent

Technical Support Engineer

Richmond, VA · On-site

Experience * 3-5+ years in technical support, field service, commissioning, or product support ... Service, and Engineering teams. Continuous Improvement * Identifies recurring issues and ...

Intralox

Technical Support Engineer

New Orleans, LA · On-site

... a Technical Support Engineer at our New Orleans, LA location. This position reports to the ... Together, our 3,000+ global employees are reliable problem solvers, continuously developing and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

Fortinet is a cybersecurity pioneer with over two decades of excellence, seeking a dynamic Technical Support Engineer to contribute to their rapidly growing business. The role involves providing ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Flywire

Technical Support Engineer II

Chicago, IL

Qualifications Here's What We're Looking For: * 3-5 years of experience in technical support engineering. * 3+ years of hands-on experience with MySQL, Regular Expressions (Regex), and SaaS-based web ...

Qualys

Technical Support Engineer

Raleigh, NC

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Bachelor of Science in Computer Science or equivalent experience 3+years of experience in a ...

Clipboard Health

Technical Support Engineer

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for ... At least 3+ years in a technical, customer-facing support or implementation role supporting ...

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Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do technical support engineer 3 jobs pay per year?

As of Aug 21, 2026, the average yearly pay for technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Technical Support Engineer 3?

Technical Support Engineer 3s are experienced professionals who provide advanced technical assistance and troubleshooting for complex software, hardware, or network issues. They typically handle escalated support cases that require in-depth technical knowledge and problem-solving skills. In addition to resolving customer issues, they may also mentor junior support staff, document solutions, and collaborate with engineering teams to address recurring problems. This role often requires strong communication skills, expertise in specific technologies, and the ability to work under pressure to resolve critical incidents.

How does a Technical Support Engineer 3 typically collaborate with other teams to resolve complex customer issues?

As a Technical Support Engineer 3, you’ll often serve as an escalation point for challenging technical issues that require advanced troubleshooting. This role involves close collaboration with engineering, product management, and quality assurance teams to diagnose root causes and develop solutions. You’ll regularly participate in cross-functional meetings to communicate customer feedback, share insights from support cases, and advocate for product improvements. Effective communication and teamwork are crucial, as your expertise helps bridge the gap between customers and internal development teams.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 3, and why are they important?

To excel as a Technical Support Engineer 3, you need advanced troubleshooting abilities, deep knowledge of network and system administration, and typically a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert is common. Strong communication, patience, and problem-solving skills are vital for effectively assisting users and collaborating with engineering teams. These skills ensure efficient resolution of complex technical issues and maintain high customer satisfaction.

What is the difference between Technical Support Engineer 3 vs Technical Support Engineer 2?

AspectTechnical Support Engineer 3Technical Support Engineer 2
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years experience, basic certifications
Work EnvironmentHandles complex technical issues, may mentor junior staffAddresses standard support tickets, less complex issues
Employer & Industry UsageCommon in tech companies, networking, software firmsWidespread across IT, hardware, and software support roles

Technical Support Engineer 3 typically handles more complex problems, requires more experience and certifications, and may mentor others. In contrast, Technical Support Engineer 2 focuses on standard support tasks with less experience needed. Both roles are vital in tech support teams but differ in complexity and responsibility.

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The most popular types of Technical Support Engineer 3 jobs are:

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Technical Support Engineer 3 jobs near you
Infographic showing various Technical Support Engineer 3 job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

DURAVANT LLC

Woodland, CA • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

ABOUT US:
WECO - A Duravant Company
With over 30 years of optical color and sorting expertise, California-based WECO (Woodside Electronics Corporation) is a world leader in our industry. We have been designing, manufacturing and servicing electronic sorters for more than three decades, and thousands of our units are deployed worldwide. WECO equipment serves several fruit and nut processing sectors: tomato sorting on the harvester, walnut and pecan line sorting and drying, hops kiln moisture monitoring, and small fruit sorting of blueberries, cranberries, olives, coffee cherries and wine grapes.
Position Summary:
As the Technical Support Engineer you will provides advanced technical support to field service technicians and customers for our optical and x-ray processing equipment. This role serves as the primary escalation point for complex technical issues, utilizing electrical, controls, networking, and software troubleshooting expertise, along with general mechanical troubleshooting capability.
This role acts as a key technical liaison between Service, Engineering, Software Engineering, and R&D to ensure effective communication regarding product issues, field performance, and serviceability of new and existing equipment. The focus is on supporting successful product implementation, service readiness, and continuous improvement of installed equipment in the field.
What You Will Do:
  • Provide technical support to customers and field service teams via phone, email, remote connections, and case management systems
  • Diagnose and resolve complex equipment issues involving electrical, controls, networking, software, and general mechanical systems
  • Serve as 3rd-level escalation point for unresolved field service issues
  • Coordinate resolution of customer issues by engaging Service, Engineering, Software Engineering, and R&D resources
  • Support field service teams with troubleshooting guidance, remote diagnostics, and system configuration support
  • Conduct field visits as needed to support critical issues and gain equipment insight
  • Provide equipment performance and reliability feedback to Engineering and Quality teams
  • Support commissioning, start-up, and field service activities in coordination with Engineering
  • Assist with field modifications, software updates, and technical changes to installed equipment
  • Provide after-hours technical support on a rotating schedule
  • Support training of service personnel on equipment operation, troubleshooting, maintenance, and system connectivity
  • Support New Product Introduction (NPI) and service readiness activities
  • Develop and maintain technical documentation, service procedures, troubleshooting guides, and configuration records
  • Ensure clear communication and documentation for technical escalations across functions
  • Promote safe working practices in accordance with company and customer requirements
  • Support other operating companies as needed based on business requirements

Travel:
  • Up to 50% travel required, both domestic and international

Position Specific Competencies:
  • Strong analytical and problem-solving ability
  • Strong written and verbal communication skills
  • Strong customer service orientation and escalation management capability
  • Ability to communicate technical concepts clearly across functions
  • Ability to work cross-functionally in a global technical environment
  • Adaptability in a fast-paced service environment

What You Will Have:
  • Associate or Bachelor's degree in Electronics, Automation, Software Engineering, Electrical Engineering, or equivalent experience
  • Minimum 3-5 years of progressively responsible experience supporting industrial or automated equipment
  • Strong electrical and automation troubleshooting background required
  • General mechanical aptitude preferred
  • Experience with PLC systems (TwinCAT, Beckhoff, or similar preferred)
  • Exposure to software diagnostics, configuration, scripting, networking, or remote connectivity support is a plus
  • Experience with optical vision systems and/or X-ray inspection systems preferred but not required
  • Experience with Office 365, CRM, ERP, and remote support systems
  • Bilingual - Spanish
  • Must be at least 21 years of age, possess a valid driver's license, have a good driving record, and be able to obtain a passport

Benefits:
WECO offers a competitive benefits package for all full-time employees, including:
  • Medical, Dental, and Vision coverage
  • Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
  • Paid life insurance and disability insurance, with options to purchase additional coverage
  • Paid Maternity Leave
  • Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
  • 401(k) plan with company match
  • Educational Assistance reimbursement
  • Accrued Paid Time Off (PTO)
  • 10 paid holidays annually

ADDITIONAL EMPLOYMENT INFORMATION
Employment with WECO is contingent upon successfully completing a pre-employment drug screen, criminal history check, social security verification, and reference check. WECO is an Equal Employment Opportunity (EEO) employer and complies with all applicable state and local nondiscrimination laws.
Individuals needing a reasonable accommodation for any part of the employment process should contact the Human Resources Department. WECO participates in E-Verify.

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