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Technical Support Engineer 3 Jobs (NOW HIRING)

Ralliant

Technical Support Engineer

Technical Support Engineer As a Tech Support Engineer, you will play a key role in supporting our customers worldwide, being able to cover the majority of Qualitrol Products: transformer monitoring ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Brinqa

Technical Support Engineer

Brinqa has an immediate need for a Technical Support Engineer who will be responsible for ... At least 3+ years in a technical, customer-facing support or implementation role supporting ...

Synnex

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing ... * 1-3 years of relevant experience preferred. * Strong coding experience preferably in Java or ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Bachelor of Science in Computer Science or equivalent experience *3+years of experience in a ...

Trellix

Technical Support Engineer

Plano, TX · On-site

$70K - $80K/yr

Technical Support Engineer About Trellix Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

Candidate with a minimum 3 plus years of experience in a technical support or system administration ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Socket.dev

NY · On-site

We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

Candidate with a minimum 3 plus years of experience in a technical support or system administration ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

GROB-WERKE GmbH & Co. KG

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support ...

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Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do technical support engineer 3 jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Technical Support Engineer 3?

Technical Support Engineer 3s are experienced professionals who provide advanced technical assistance and troubleshooting for complex software, hardware, or network issues. They typically handle escalated support cases that require in-depth technical knowledge and problem-solving skills. In addition to resolving customer issues, they may also mentor junior support staff, document solutions, and collaborate with engineering teams to address recurring problems. This role often requires strong communication skills, expertise in specific technologies, and the ability to work under pressure to resolve critical incidents.

How does a Technical Support Engineer 3 typically collaborate with other teams to resolve complex customer issues?

As a Technical Support Engineer 3, you’ll often serve as an escalation point for challenging technical issues that require advanced troubleshooting. This role involves close collaboration with engineering, product management, and quality assurance teams to diagnose root causes and develop solutions. You’ll regularly participate in cross-functional meetings to communicate customer feedback, share insights from support cases, and advocate for product improvements. Effective communication and teamwork are crucial, as your expertise helps bridge the gap between customers and internal development teams.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 3, and why are they important?

To excel as a Technical Support Engineer 3, you need advanced troubleshooting abilities, deep knowledge of network and system administration, and typically a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert is common. Strong communication, patience, and problem-solving skills are vital for effectively assisting users and collaborating with engineering teams. These skills ensure efficient resolution of complex technical issues and maintain high customer satisfaction.

What is the difference between Technical Support Engineer 3 vs Technical Support Engineer 2?

AspectTechnical Support Engineer 3Technical Support Engineer 2
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years experience, basic certifications
Work EnvironmentHandles complex technical issues, may mentor junior staffAddresses standard support tickets, less complex issues
Employer & Industry UsageCommon in tech companies, networking, software firmsWidespread across IT, hardware, and software support roles

Technical Support Engineer 3 typically handles more complex problems, requires more experience and certifications, and may mentor others. In contrast, Technical Support Engineer 2 focuses on standard support tasks with less experience needed. Both roles are vital in tech support teams but differ in complexity and responsibility.

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The most popular types of Technical Support Engineer 3 jobs are:

What are popular job titles related to Technical Support Engineer 3 jobs?

For Technical Support Engineer 3 jobs, the most frequently searched job titles are:

Technical Support Engineer 3 jobs near you
Infographic showing various Technical Support Engineer 3 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Remote

Ralliant
See more jobs at Ralliantexternal

Full-time

Posted 4 days ago

Job description

Technical Support Engineer
As a Tech Support Engineer, you will play a key role in supporting our customers worldwide, being able to cover the majority of Qualitrol Products: transformer monitoring, GIS monitoring, Grid Monitoring and Circuit Breaker Monitoring for both pre-sales and post-sales. You will serve as a technical expert and work closely with the Engineering department addressing the technical issues and Field Service department guiding trouble shooting and onsite intervention to provide the best technical support for the customer satisfaction. Organizing training sessions internally and externally to customer will be part of your job. The candidate is result driven, self-reliant professional with a strong technical background in monitoring of high voltage assets and their integration covering Transformer, Grid, GIS and Circuit Breakers.
Working experience with Qualitrol monitoring solutions will be highly valued, especially with Online DGA, QTMS, QPDM, QBCM as well GRID monitoring solutions like BEN600 and IDM+. Integration of different systems with knowledge of SCADA communication and IEC61850 protocols would be highly valuable.
Responsibilities
Diagnose and troubleshoot both internal (i.e. Field Engineers) and external customer technical issues for various Monitoring devices:
  • Transformer monitoring
    • Online DGA (TM1, TM3, TM8, DGA150)
    • QTMS, Bushing Monitoring (QTMS-BM), and ITM509
    • QPDM
  • Grid monitoring
    • IDM+
    • BEN 6000
  • GIS monitoring
    • QPDM Gen3
  • Circuit Breaker monitoring
    • QBCM

  • Research and identify solutions to software and hardware issues
  • Remote support for installation, commissioning, maintenance, and repairs
  • Organize high quality training to both internal departments and external customers
  • Communication protocol troubleshooting and online support configuring and integrating SCADA systems using Modbus, DNP3, and IEC61850
  • Ask customers targeted questions to quickly understand the root of the problem
  • Guide clients through a series of actions, either via phone, email, remote connection or chat, until they have solved a technical issue
  • Track issues through to resolution, within agreed time limits
  • Post-sales assistance for CBM projects
  • Provide prompt and accurate feedback to customers
  • Properly escalate unresolved issues to appropriate internal teams (e.g. Engineering, Quality)
  • Ensure all issues are properly logged in SalesForce
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes
  • Maintain strong, professional relationships with clients
  • Internal and external practical customer training
  • Travel in Support of the Field Service Organization Qualifications

Qualifications
  • Relevant experience in technical support or equivalent like field service, R&D.
  • Specific knowledge of the above listed products is preferred
  • Bachelor's Degree in Electronic or Electronic Engineering or relevant field of study, preferred
  • Experience in customer support, field service, customer experience or relevant technical roles
  • Strong analytical and problem-solving skills. Proven ability troubleshooting and finding practical solutions to complex issues to meet customer needs
  • Excellent communications skills both verbal and written. Ability to interface with customers at different levels to communicate technical ideas and concepts clearly and in simple terms
  • Ability to understand and interpret detailed engineering documents, drawings, and wiring diagrams

LI-SM1
Ralliant Corporation Overview
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
About Qualitrol
QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers' needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.
We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

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