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Technical Support Engineer 3 Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours) What You Have: * 3+ years of experience in technical support, support engineering, technical ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...

Options

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Sweet Security

Technical Support Engineer

$100K - $115K/yr

One of the above or more: - 3+ years of experience in a Tier2/3/4 technical support, - 3+ years System/Post Sale/Production engineer role, preferably in a SaaS or cybersecurity company. * Strong ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...

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All JobsTechnical Support Engineer 3 Jobs

Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do technical support engineer 3 jobs pay per year?

As of Jun 7, 2026, the average yearly pay for technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 3, and why are they important?

To excel as a Technical Support Engineer 3, you need advanced troubleshooting abilities, deep knowledge of network and system administration, and typically a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert is common. Strong communication, patience, and problem-solving skills are vital for effectively assisting users and collaborating with engineering teams. These skills ensure efficient resolution of complex technical issues and maintain high customer satisfaction.

What is the difference between Technical Support Engineer 3 vs Technical Support Engineer 2?

AspectTechnical Support Engineer 3Technical Support Engineer 2
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years experience, basic certifications
Work EnvironmentHandles complex technical issues, may mentor junior staffAddresses standard support tickets, less complex issues
Employer & Industry UsageCommon in tech companies, networking, software firmsWidespread across IT, hardware, and software support roles

Technical Support Engineer 3 typically handles more complex problems, requires more experience and certifications, and may mentor others. In contrast, Technical Support Engineer 2 focuses on standard support tasks with less experience needed. Both roles are vital in tech support teams but differ in complexity and responsibility.

How does a Technical Support Engineer 3 typically collaborate with other teams to resolve complex customer issues?

As a Technical Support Engineer 3, you’ll often serve as an escalation point for challenging technical issues that require advanced troubleshooting. This role involves close collaboration with engineering, product management, and quality assurance teams to diagnose root causes and develop solutions. You’ll regularly participate in cross-functional meetings to communicate customer feedback, share insights from support cases, and advocate for product improvements. Effective communication and teamwork are crucial, as your expertise helps bridge the gap between customers and internal development teams.

What are Technical Support Engineer 3s?

Technical Support Engineer 3s are experienced professionals who provide advanced technical assistance and troubleshooting for complex software, hardware, or network issues. They typically handle escalated support cases that require in-depth technical knowledge and problem-solving skills. In addition to resolving customer issues, they may also mentor junior support staff, document solutions, and collaborate with engineering teams to address recurring problems. This role often requires strong communication skills, expertise in specific technologies, and the ability to work under pressure to resolve critical incidents.
More about Technical Support Engineer 3 jobs
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
What job categories do people searching Technical Support Engineer 3 jobs look for? The top searched job categories for Technical Support Engineer 3 jobs are:
Technical Support Engineer 3 jobs near you
Infographic showing various Technical Support Engineer 3 job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, 10% Part Time, 5% Temporary, and 35% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Job Description
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as the Technical Support Engineer for Switching and Wireless Team.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including:
  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

Job Requirements:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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