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Technical Support Engineer 3 Jobs (NOW HIRING)

Verkada

Technical Support Engineer

New York, NY

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ... specialized roles in Customer Engineering or Technical Success. Competencies and Behaviors

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ... specialized roles in Customer Engineering or Technical Success. Competencies and Behaviors

Nozomi Networks

Technical Support Engineer

Italy, TX · On-site

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Kalepa

Technical Support Engineer

OR · Remote

$85K - $135K/yr

USA (Remote) Kalepa is looking for an exceptional Technical Support Engineer with 3-5 years of experience in B2B SaaS technical support, customer-facing engineering, or a similar customer-facing ...

Fortive

Technical Support Engineer

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets ... One to three years of customer support, SaaS preferred * Proficient in the use of Microsoft Office ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting ... Minimum of 3 year experience with supporting systems remotely by connecting to various system types ...

WECO

Technical Support Engineer

Woodland, CA · On-site

We have been designing, manufacturing and servicing electronic sorters for more than three decades ... As the Technical Support Engineer you will provides advanced technical support to field service ...

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Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do technical support engineer 3 jobs pay per year?

As of Jul 7, 2026, the average yearly pay for technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What engineer makes $500,000 a year?

Highly experienced senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially in top tech companies or with executive-level responsibilities. Achieving this level typically requires advanced skills, extensive experience, and often leadership roles or stock options.

What engineers make $300,000 a year?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $300,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often involves working in high-demand industries, holding advanced certifications, or managing large projects and teams.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 3, and why are they important?

To excel as a Technical Support Engineer 3, you need advanced troubleshooting abilities, deep knowledge of network and system administration, and typically a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert is common. Strong communication, patience, and problem-solving skills are vital for effectively assisting users and collaborating with engineering teams. These skills ensure efficient resolution of complex technical issues and maintain high customer satisfaction.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, technical support engineers still play a crucial role in handling complex problems, offering personalized assistance, and managing escalations that require human judgment and expertise. AI tools are used to augment, not replace, the skills of support professionals.

What is the difference between Technical Support Engineer 3 vs Technical Support Engineer 2?

AspectTechnical Support Engineer 3Technical Support Engineer 2
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years experience, basic certifications
Work EnvironmentHandles complex technical issues, may mentor junior staffAddresses standard support tickets, less complex issues
Employer & Industry UsageCommon in tech companies, networking, software firmsWidespread across IT, hardware, and software support roles

Technical Support Engineer 3 typically handles more complex problems, requires more experience and certifications, and may mentor others. In contrast, Technical Support Engineer 2 focuses on standard support tasks with less experience needed. Both roles are vital in tech support teams but differ in complexity and responsibility.

How does a Technical Support Engineer 3 typically collaborate with other teams to resolve complex customer issues?

As a Technical Support Engineer 3, you’ll often serve as an escalation point for challenging technical issues that require advanced troubleshooting. This role involves close collaboration with engineering, product management, and quality assurance teams to diagnose root causes and develop solutions. You’ll regularly participate in cross-functional meetings to communicate customer feedback, share insights from support cases, and advocate for product improvements. Effective communication and teamwork are crucial, as your expertise helps bridge the gap between customers and internal development teams.

What are Technical Support Engineer 3s?

Technical Support Engineer 3s are experienced professionals who provide advanced technical assistance and troubleshooting for complex software, hardware, or network issues. They typically handle escalated support cases that require in-depth technical knowledge and problem-solving skills. In addition to resolving customer issues, they may also mentor junior support staff, document solutions, and collaborate with engineering teams to address recurring problems. This role often requires strong communication skills, expertise in specific technologies, and the ability to work under pressure to resolve critical incidents.

What is a Level 3 tech support job description?

A Level 3 Technical Support Engineer is responsible for resolving complex technical issues that cannot be addressed by lower support levels. They often handle advanced troubleshooting, system analysis, and may collaborate with development teams, using tools like remote access software and diagnostic utilities. This role typically requires deep technical knowledge, relevant certifications, and strong problem-solving skills.
More about Technical Support Engineer 3 jobs
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
What job categories do people searching Technical Support Engineer 3 jobs look for? The top searched job categories for Technical Support Engineer 3 jobs are:
Technical Support Engineer 3 jobs near you
Infographic showing various Technical Support Engineer 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Verkada

New York, NY

Other

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

About the RoleVerkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
 
Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in New York, NY.
What You'll Do
  • Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale
What You Bring
  • Bachelor's or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
  • Willing and able to work on-site in San Mateo 5 days per week
Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision, and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
  • Professional development stipend
  • Fertility stipend 
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Commuter benefits
Additional Information:
  • We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

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