ZipRecruiter

Log In

1

Technical Support Engineer 3 Jobs (NOW HIRING)

Namely

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours) What You Have: * 3+ years of experience in technical support, support engineering, technical ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Bachelor's degree in Computer Science, Engineering, or equivalent practical experience * 3~5 years ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using ... Bachelor's degree in Computer Science, Engineering, or equivalent practical experience * 3~5 years ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

Who You Are Required Qualifications * 3+ years in Linux systems administration, site reliability engineering, infrastructure operations, or a technical support engineering role with real diagnostic ...

AVEVA Denmark

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

Hybrid* (minimum of 3 days a week in office) *Due to hybrid requirements, only candidates within a ... the Technical Support Engineer II role at AVEVA offers a compelling opportunity to make a ...

Collectors Holdings, Inc.

Who You Are:*** 5+ years in Technical Support Engineering, SRE, or a specialized Tier 3 escalation role* Proven experience with Identity Providers like Descope or Okta, and managing complex ...

Nice Ltd.

NY · On-site

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We ... Experience in customer support serving global customers. * 1-3 years' experience Personal ...

New

Qualys

Technical Support Engineer

Raleigh, NC

The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance ... Bachelor of Science in Computer Science or equivalent experience 3+years of experience in a ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Nice Ltd.

Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We ... Experience in customer support serving global customers. * 1-3 years' experience Personal ...

New

previous pagenext page

Showing results 21-40

All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsTechnical Support Engineer 3 Jobs

Technical Support Engineer 3 information

See salary details

$37.5K

$79K

$119.5K

How much do technical support engineer 3 jobs pay per year?

As of Sep 12, 2026, the average yearly pay for technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Technical Support Engineer 3?

Technical Support Engineer 3s are experienced professionals who provide advanced technical assistance and troubleshooting for complex software, hardware, or network issues. They typically handle escalated support cases that require in-depth technical knowledge and problem-solving skills. In addition to resolving customer issues, they may also mentor junior support staff, document solutions, and collaborate with engineering teams to address recurring problems. This role often requires strong communication skills, expertise in specific technologies, and the ability to work under pressure to resolve critical incidents.

How does a Technical Support Engineer 3 typically collaborate with other teams to resolve complex customer issues?

As a Technical Support Engineer 3, you’ll often serve as an escalation point for challenging technical issues that require advanced troubleshooting. This role involves close collaboration with engineering, product management, and quality assurance teams to diagnose root causes and develop solutions. You’ll regularly participate in cross-functional meetings to communicate customer feedback, share insights from support cases, and advocate for product improvements. Effective communication and teamwork are crucial, as your expertise helps bridge the gap between customers and internal development teams.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer 3, and why are they important?

To excel as a Technical Support Engineer 3, you need advanced troubleshooting abilities, deep knowledge of network and system administration, and typically a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, diagnostic tools, and relevant certifications such as CompTIA or Microsoft Certified Solutions Expert is common. Strong communication, patience, and problem-solving skills are vital for effectively assisting users and collaborating with engineering teams. These skills ensure efficient resolution of complex technical issues and maintain high customer satisfaction.

What is the difference between Technical Support Engineer 3 vs Technical Support Engineer 2?

AspectTechnical Support Engineer 3Technical Support Engineer 2
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years experience, basic certifications
Work EnvironmentHandles complex technical issues, may mentor junior staffAddresses standard support tickets, less complex issues
Employer & Industry UsageCommon in tech companies, networking, software firmsWidespread across IT, hardware, and software support roles

Technical Support Engineer 3 typically handles more complex problems, requires more experience and certifications, and may mentor others. In contrast, Technical Support Engineer 2 focuses on standard support tasks with less experience needed. Both roles are vital in tech support teams but differ in complexity and responsibility.

More about Technical Support Engineer 3 jobs

What are the most commonly searched types of Technical Support Engineer 3 jobs?

The most popular types of Technical Support Engineer 3 jobs are:

What are popular job titles related to Technical Support Engineer 3 jobs?

For Technical Support Engineer 3 jobs, the most frequently searched job titles are:

Technical Support Engineer 3 jobs near you
Infographic showing various Technical Support Engineer 3 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Greensboro, NC • On-site

ALTEN Technology USA
Engineering Professional Services • 10K+ employees
Learn more about ALTEN Technology USAexternal

Full-time

Re-posted 11 days ago

Job description

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you'll collaborate on some of the world's toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Summary

We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.

Responsibilities
  • Provide advanced technical support and problem resolution for complex issues reported from the field
  • Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools
  • Conduct root cause analysis for product quality concerns and implement containment actions
  • Monitor and validate the effectiveness of corrective solutions
  • Support dealers and customers through direct engagement, including onsite visits as needed
  • Deliver technical guidance and training to customer support personnel and stakeholders
  • Manage large-scale technical cases or end-to-end processes with minimal supervision
  • Utilize ticketing systems to track, prioritize, and resolve technical issues
  • Collaborate with engineering, quality, and service teams to drive issue resolution
  • Coach, mentor, and delegate work to less experienced team members
Qualifications
  • Bachelor's degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
  • 8+ years of relevant experience in technical support, engineering, or a related field
  • Hands-on experience working with trucks strongly preferred
  • Strong expertise in electrical systems, including wiring and harness troubleshooting
  • Experience with diagnostic tools, data acquisition, and technical data analysis
  • In-depth knowledge of powertrain, chassis, and electrical/electronic systems
  • Experience in a test engineering or product support environment
  • Familiarity with workshop service practices and repair procedures
  • Ability to manage complex technical issues independently
  • Strong communication, problem-solving, and leadership skills
  • Willingness to travel as required

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.