QSF Project Analyst

Nature & Scope:

We are an innovative, high-touch qualified settlement services firm designed to provide trusted guidance and support to plaintiffs and attorneys before, during and after litigation. We are recruiting a QSF Project Analyst to support varying qualified settlement fund data management and administrative functions, in an efficient, detailed, accurate manner. This includes servicing Project Coordinators, Managers, and Directors on the day-to-day data analysis and manipulation required to efficiently move payments. Our goal is to provide a client-centered process for the administration and distribution of settlement funds.

Our ideal candidate is:

• A strategic thinker: Ability to think critically and strategically, identifying opportunities for growth in our technology solutions.
• A strong communicator: Strong interpersonal skills to build and maintain key client and partner relationships. We care about our clients, we show compassion, we are sensitive to the trauma that pervades this industry, and we seek to understand the nuances of others' experiences.
• Agile and quick-thinking: Ability to think on your feet and thrive in a fast-paced environment. Solutions are innovative and technology-focused, and our services are adaptable to an ever-changing industry. We are resourceful, flexible, and we move quickly and gracefully when delivering results to our clients.
• A creative and critical thinker: A curious and creative mind, always looking for new ways to solve problems and drive growth. A willingness to explore creative solutions and approaches.

Primary Functions & Responsibilities:

• Provide support to the Qualified Settlement Fund (“QSF”) administration team across all projects
• Analyze, interpret, prepare, and/or manipulate high volume of financial data to determine eligble payments to personal injury plaintiffs, their attorneys, and the Court
• Interface with various operating systems to track real-time data and maintain statuses
• Collaborate with Technology and Treasury teams to facilitate submission of tickets and payment requests
• Provide volume-related backup to the Solutions team as-needed to answer claimant calls to help on Pathway® specific tech help and question
• Analyze key trends and provide insight to QSF Director on potential gaps or initiatives related to QSF data management or maintenance needed
• Identifying problems and shortfalls and proposing solutions
• Coordinate with banking team to ensure proper issuance and execution of payment submissions to attorneys, claimants, vendors, and any other necessary party
• Maintain accurate data reporting per project
• Build and manage all QSF master file reports for assigned QSF projects

Requirements & Qualifications:

• Bachelor’s Degree required
• Deadline and SLA management experience
• Must be an independent self-starter who is also able to collaborate effectively cross-departmentally

• Good interpersonal and organizational skills
• Mastery of Excel
• Proficiency in other MS Office – Microsoft Outlook, Word
• The ability to be agile and react quickly to changing priorities
• High attention to detail & administrative skills
• A keen sense of urgency/time management relating to all duties
• Maintains a variety of specialized files and ensures confidentiality
• Excellent written and verbal communication skills

Preferred additional skills:

• Experience in mass tort
• Familiarity with Salesforce

Job Specs & Details:

• Hours: Monday – Friday 9am-5pm
• Salary commensurate with experience
• 401(k) w/match
• Health, dental, & vision insurance
• Generous paid time off
• Paid maternity/paternity leave
• Headquartered in Buffalo, New York with a nationwide full-time remote workforce

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Milestone is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.