Resort Sales and Marketing Admin - Support Manager

Regional Sales Support Manager – Florida

Job Description:  The Sales Support Manager serves as the Administrator for the Regional Southeast Sales Offices, representing 40 properties, including 22 Opal Collection luxury resorts and Hotels in FL. Responsible for ongoing reporting, data analysis, problem solving, training, upholding sales standards, and supporting operations of the Florida sales office.  The Sales Support Manager works closely with the Regional Director of Sales for FL, (and also the NE) and provides support in several areas. Also includes support activities typically sales-related with other supporting departments , especially Marketing. May also assist with sales-related tasks with Events, Revenue, other departments. Role is located within office in Delray Beach (or possibly Jupiter, Sarasota FL, or Portsmouth NH Office).

Detailed Description of responsibilities:

• System Management/Administration – including managing ongoing, consistent cadence of reports Delphi, Marriott CI, CVENT, Ivvy, Infor HMS
• Reports
  • Run all reports out of Delphi or CI/TY as needed to include group pace, segmentation, GRCs, lead analysis, and any ad hoc reports required
  • Assist sales personnel with property specific reports
  • Build reports in Delphi FDC as needed
  • Provide data analysis and powerpoints to support data.
  • Develop presentation decks as needed

• Sales Procedures
  • Assist with educating sales personnel on existing companywide SOPs
  • Create SOPs for new procedures when requested
  • Ensure all sales personnel are following standards
  • Participate in monthly sales meeting with Directors.
• Training
  • Work with Directors to train all existing and new employees on policies and procedures
  • Train new employees with Delphi and CI/TY Training
  • Track training and keep employees up to date with changes or updates
  • Track systems passwords and RFP tools
  • Assist with setting up new users with log in information (EIDs, CITY access, third party sites etc…)

• Tradeshows & Events
  • Assist in creating/Manage Southeast Regional tradeshow list/budget and keep up to date with estimated costs per hotel
    • Know when we need to register
    • Assist sales personnel with materials for show to include collateral, backdrops, giveaways etc.
    • Ensure feedback forms are received for all shows
  • Work with NE Corporate Admin on the NE/SE tradeshow list
  • Assist with planning special client events, FAMs, training classes, etc.

• Marketing and Other

Oversee Florida Hotel content/photos  of partnership/media sites for optimization .

Review analytical data with Marketing team from tracking reports from media vendors.

Meeting Broker/Delphi  vendor management to include training new hires and pulling reporting.

-Assist with NE/SW hotels and Marketing  when needed with regards to sales support, training, reporting, etc.

-Other responsibilities and duties as prescribed by SE Regional Director of Sales

Job Requirements:

Must have a minimum of two years’ experience in hospitality industry. Must possess excellent written and verbal communication skills. Must possess strong IT skills – excel, powerpoint, sales systems, Salesforce. Must demonstrate a general understanding of hotel operations. Must be well organized and able to manage multiple tasks at once. Must work well independently, and with a variety of individuals. Must be punctual and dependable. Must possess the ability to travel when needed (2-3 times a year, mostly within FL). Must be able to analyze technical issues and find long term solutions.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability 
• Paid Time Off 
• 401(k)
• Hotel Discounts with all affiliated properties 

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.