Maintenance Administrator

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. 

Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And much more!

We are currently seeking a Maintenance Administrator/Dispatcher to join our team. The Maintenance Administrator is responsible for administrative function for the maintenance department to assure all preventive schedules, system profiles, and daily routes are tracked and completed. The administrator must exhibit high level organization skills and proficiency in all aspects of computer software applications.

Job Summary:

"Maintenance Administrator/Dispatcher" is described as an individual that can perform administrative functions for the maintenance department to assure all preventive schedules, system profiles, and daily routes are tracked and completed.

Maintenance Administrator is required to perform daily audits of Systems, Preventive Schedules, Route Management, Vendor Scheduling, Inventory, and Invoice Processing. Administrator must exhibit high level organization skills and proficiency in all aspects of computer software applications.

Schedule:

Wednesday-Sunday / 11:00 AM - 7:00 PM

Responsibilities:

• Perform daily audits of systems, preventive schedules, route management, vendor scheduling, inventory, and invoice processing.
  
  • Route Management
    • Review daily staffing levels
    • Forecast routes vs. staffing levels
    • Adjust routes and assignments based on daily business goals
    • Notification of staff of route modifications and assignments
    • Tracking of time to completion
    • Tracking of time of response
    • Adjust work orders and assignments based on vendor requirements
  • Completed Work Order Audit
  • Preventive Schedule tracking and audits
    • Weekly-Sundry
    • Monthly-Fleet
    • 60 Day-HVAC, Pool
    • 90 Day-Full Unit Inspection and MMP
    • 180 Day-Smoke and CO detector audit
    • 365 Day-HVAC, Water Heater, Fire Extinguisher, Monitored Smoke and CO detector.
  • Campaign Schedule tracking and audits.
  • Weekly Inventory Audit
    • Tracking of receivables
    • Physical count
    • Issuance of supplies
  • Vendor Work Order
    • Contact
    • Audit
    • Invoice processing
  • Warranty Work Order
    • Contact
    • Audit
  • Home Automation "smart home" Audit Daily
  • Accounting
    • Invoice Tracking
    • Billing
    • Verification of Guest Damages
• Manage smart home.
• Must be a self-starter and have the ability to self-teach.
• Work cohesively within and with other departments.
• Report and document all daily activities to Maintenance Manager
• Multi-task and effectively manage time.
• Effectively communicate guest concerns regarding maintenance and housekeeping to the proper departments and follow up to ensure the issue was taken care of in a timely manner and that the guest expectations were fully met
• Identify processes and areas of inefficiency and report finding to Maintenance Manager for modification.

Education & Experience:

• High School Diploma
• 1 year of hospitality experience
• 1 year of experience in call center operations.
• 1 year of supervisorial experience preferred
• 2 years of experience in a professional environment with Microsoft Office
• 1 year of experience with hospitality management software
• Excellent customer service skills in person and via the phone is required
• Ability to be a self-starter and innovate new processes
• Ability to communicate, written and oral, in English, Bilingual preferred

Physical requirements:

• Flexible and long hours sometimes required including working
• weekends, holidays, and hours exceeding 40+
• Ability to stand and work outdoors for long hours in both the heat and cold is required
• Must be able to lift up to 75lbs
• Ability to walk long distance is required
• Ability to sit for extended periods

General Requirements:

• Maintain a warm and friendly demeanor at all times
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
• Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Maintain regular attendance in compliance with Luxury Residential Resorts Standards, as required by scheduling, which will vary according to the needs of the company
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information
• Must be able to show initiative, including anticipating guest or operational needs