Receptionist Office Assistant

Overview

HSL is a locally owned and operated real estate development and management company that has been headquartered in Tucson, Arizona for almost 50 years.

With 30+ multi-family apartment communities across Arizona consisting of over 10,000 apartment homes and more than 300 incredible employees who help us manage them, we are looking for highly motivated, success-driven, service-oriented people to help us continue to grow our footprint across the Southwest.

Job Description

The Receptionist/Office Assistant (ROA) is responsible for general receptionist and office-related duties with a strong, professional, and respectful customer-service focus.

The Receptionist/Office Assistant (ROA) is expected to provide phone and switchboard duties and assist other departments in day-to-day administrative needs including determining appropriate coverage in regards to departmental duties, events, lunches, and scheduling conflicts.

Our ideal candidate is a polished, professional multi-tasker with a positive and helpful attitude, energetic personality, and a dynamic ability to engage with all kinds of people.

• Are you an organized individual with strong communication skills?
• Do you want to work for a respected local company?
• Can you multitask and manage multiple priorities?
• Want to work in a fast-paced, dynamic growth industry?
• Can you thrive in an exciting, energetic, results-driven environment?
• Enjoy working on a collaborative team with like-minded people who love what they do?

If you answered YES to these questions and are fun, friendly, and focused on customer service and resident satisfaction - we want to talk to you!

What’s In It for You

• Competitive base pay: $15.00 to $17.00/Hourly (dependent on experience)
• Employee lease rental discounts of 15-20% (excludes Encantada branded properties)
• Comprehensive full-benefits package including:
  • Comprehensive full-benefits package including:
  • Paid vacation, personal, and sick time that accrues from day one
  • Paid off-site and on-the-job training
  • Medical plans (subsidized by HSL), Dental plans, Vision, and Short-Term Disability
  • Company paid benefits include Long-Term Disability, Group Life Insurance, Employee Assistance plan, and 401k retirement plan with 50% match up to 3% of income
• Huge potential for growth and career advancement
• Why choose a career with HSL:
  • You will get the tools, training, and support needed to grow and get better
  • Owner/Operators who make the decisions, not a third-party management company
  • HSL is embedded in the local community; philanthropy and charitable giving is at our core #ItsAboutCommunity
  • We strive to provide excellent service and living conditions for every resident
  • Continued growth and expansion in Arizona have made us the industry leader

Role & Responsibilities

We are looking for an experienced Receptionist/Office Assistant with a warm, friendly, and professional demeanor that sets the tone for a positive relationship between HSL and its current and future residents, its vendors, and its staff.

The Receptionist/Office Assistant will also handle many of the administrative and office-related tasks that will help our corporate team operate more efficiently and provide support to our entire organization.

While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities might not be specifically addressed.

The main duties for the Receptionist/Office Assistant will include:

• Being the point of contact with prospective residents, current residents, and vendors, and setting the tone for their first impression of HSL by creating a professional, friendly, and hospitable atmosphere.
• Professionally handling phone-related duties such as:
  • Answering and redirecting phone calls
  • Welcoming potential residents
  • Answering basic questions and providing callers with address, directions, and other general information
  • Taking and forwarding messages
• Performing administrative and clerical duties for assigned departments within corporate office including filing, copying, and scanning
• Managing email and standard mail efforts such as:
  • Receiving, sorting, and forwarding incoming mail
  • Preparing outgoing mail, including sorting and stuffing a variety of correspondence
  • Coordinating pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Calendaring and scheduling
• Assisting with invoicing, updating client files, and ordering office supplies
• Typing memos, updates, notices, reports, and other documents
• Ordering, receiving, inventorying, and maintaining office supplies
• Handling customer complaints and providing appropriate solutions and alternatives within time limits
• Performing any additional duties as assigned by the Executive Assistant

Skills & Qualifications

• Excellent phone etiquette and proficient verbal communication skills
• Positive demeanor, professional appearance, and professional attitude
• Ability to multitask and work efficiently with little to no supervision
• Focus on customer-service and providing a first-class resident experience
• Strong multi-tasking, problem solving, and time management skills
• Unmatched punctuality, prioritization, organizational, tracking, and follow-up skills
• Ability to dynamically relate to, interact with, and engage with diverse individuals both within HSL and outside of the organization
• Ability to thrive in a dynamic, fast-paced office setting
• Ability to work well in a team environment, to accept direction, and contribute to the overall success of the department and company.
• Exercising critical thinking skills to creative solve problems and continually exercise sound judgment and trustworthiness in a professional capacity
• Experience operating office equipment like phones, computers, copiers, and printers
• Proficient computer/internet skills

Job Requirements

• 40 hours per week as full-time employee
  • Employee may be required to work some weekends due to events
• High school diploma or GED equivalent
• 1 year receptionist experience or proven experience in an office setting as a receptionist, front office representative, or a related position
• Bilingual language skills (i.e., Spanish) not required, but is a plus
• Knowledge of MS Office (Word, Excel, Outlook, Email) and Internet
• Reliable transportation for use in business related tasks/duties as assigned, including a Valid driver’s license and current automobile insurance

* Incentives change often and not all positions or properties qualify for bonuses or additional perks; please speak with an HSL representative about current incentives and available promotions.

HSL Asset Management LLC., emphasize a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives and will conduct all business in accordance with HSL Asset Management's policies and procedures, Fair Housing, Americans with Disabilities Act, and all other compliance laws pertaining to apartments.