Customer Service Representative II

Kapstone Employment Services

Detroit, MI

$18 to $19 Hourly
Vision , Medical , Dental
Temporary

Job Description

This position requires strong analytical, problem solving, multi-tasking, technical and customer service skills. We are looking for people who are strong analytically and have experience working in different systems such as SAP, CRM, etc...

You will be responsible for accessing multiple internal and external systems to thoroughly investigate damage claims. Some of the tools required is all Microsoft products, Power Bi, Databricks and Teams. The candidate must be willing to work on site up to 3 days per week effective July 2024. Also, the candidate will be responsible for making outbound calls to follow up with customers and other internal business units regarding claim statuses.

Candidate must possess a high level of professionalism with the ability to effectively communicate to internal and external customers.
Candidate must have the ability to work under pressure, is flexible and able to meet deadlines on time and with accuracy.
Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. May help train entry level customer service specialists. HS diploma or equivalent. Ability to learn about a variety of products. Ability to comprehend varied research information. Ability to understand service systems and legal compliance regulations. Minimum typing speed of 45 WPM preferred. Good interpersonal and communication skills. Good analytical ability. Excellent attendance, punctuality. Ability to adapt well to changes. Ability to integrate, access and process information. Knowledge of Windows helpful. Ability to incorporate constructive feedback. 1–2-year minimum experience. High School diploma or equivalent required.

Contractor will be required to come into the office at least 1 day per week. That will be increasing by July 1st, they will be required to come in Tue-Wed-Thu.

Worker Location Status: Hybrid

Position will be for a minimum of 6 months or longer.

Is this request for a pre-identified candidate?

Company Description

We are a certified women and minority owned Detroit-based company providing employment solutions for our communities. Specializing in recruitment for engineering, IT, finance and accounting and human resources professionals . We're in the relationship building business, establishing and maintaining relationships with our candidates and clients. We're here to serve you.