Platform Administrator and Helpdesk

First Media is a leading social media publishing and marketing company at the intersection of content and commerce, driving the shoppable content revolution. Based in Los Angeles, with over 200 employees, 180 million fans, and over 1.5 billion monthly views, we’re a powerhouse of creative strategy, production, omnichannel distribution, and data. We use a proprietary formula to drive real-world action across our brands, So Yummy, Blossom, Blusher, and BabyFirst.  

We are seeking a skilled Platform Administrator to join our dynamic team. Working in a hybrid capacity from our North Hollywood studio, you’ll be responsible for managing and optimizing various platforms including Google Workspace, Slack, Monday.com, AWS, and Dalet Flex. You will also provide low-volume Level 1 helpdesk support, ensuring efficient operation and resolving technical issues to maintain high user satisfaction.

Essential duties: 

• Administer and manage platform configurations for Google Workspace, Slack, Monday.com, AWS, and other systems.
• Provide Level 1 helpdesk support (low volume), addressing and resolving user inquiries and issues promptly.
• Utilize command-line interfaces on both Windows and Mac operating systems for troubleshooting and system management.
• Monitor system performance, ensuring high levels of functionality and efficiency.
• Integrate tech stacks to enhance system interoperability, user experience and reduce data silos.
• Perform routine audits and updates to ensure systems are secure and up-to-date.
• Assist with remote support tasks, guiding users through troubleshooting procedures and resolving issues remotely.
• Develop and maintain system documentation and user guides to assist end-users and support training initiatives.
• Windows Server Administration

Requirements:

• Proven experience supporting Windows and Mac OS endpoints.
• Strong background in integrating technology stacks and systems.
• Experience in remote support and troubleshooting.
• Solid understanding and practical experience with Google Workspace administration.
• Demonstrable experience with AWS S3 and EC2 management and configuration.
• Experience with the Monday.com API, ChatGPT, using an MDM (JAMF, ScaleFusion, InTune, etc.), and/or experience with Fortigate firewall configuration and management are preferred.

We Offer:

• Hybrid work environment
• Competitive salary and benefits package, including top-shelf health insurance, unlimited PTO, and a 401K with company match
• Opportunities for professional growth and development within a supportive team
• A culture that values innovation, efficiency, and collaborative problem-solving

First Media is a fast-paced, innovative environment where you can truly make an impact. Join us and contribute to optimizing our technological infrastructure and enhancing our user experience.

First Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Powered by JazzHR

6ZyOYv5aLE