Business Systems Analyst

Summary

Responsible for collaborating with business users to understand their needs and requirements. This role involves identifying, configuring, and deploying applications to meet these needs, as well as administering key systems such as Dynamics 365 Finance & Operations (Dynamics 365FO), SharePoint, and Azure Data Management.

Essential Duties and Responsibilities

• Conducts detailed meetings with business users across different departments to collect and analyze requirements for system improvements and new technology solutions.
• Documents and maps business processes in detail, outlining the operational flow and user interactions for each application to ensure clarity and optimize application use across the organization.
• Performs thorough evaluations of potential software solutions and tools, with a particular emphasis on enhancing the utilization and integration of existing applications to optimize operational efficiency and data coherence.
• Collaborates with users to create test scenarios and conducts testing sessions to identify errors and ensure the system meets specified requirements.
• Configures and customizes systems to align with specific business processes and requirements.
• Collaborates with IT teams to enforce data security protocols, compliance requirements, and best practices in data management.
• Comply with company Information Security requirements and policies.
• Leads the deployment of new applications and ensures their seamless integration with existing systems and IT infrastructure.
• Provides comprehensive support and training to users, facilitating effective adoption and utilization of deployed systems.
• Creates and upholds comprehensive plans detailing the phases and timelines for the development, testing, and deployment of applications.
• Monitors performance of system solutions after implementation.
• Maintains build notes and configuration notes along with periodic builds.
• Maintains integrity of the version control system.
• Continuously researches emerging technology trends and best practices in the field to recommend system improvements and enhancements.
• Provides end-user training on software and systems.
• Maintains regular attendance including being at work, being on time to work, and working full shifts.
• Other duties may be assigned.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
• Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies

• Planning & Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, works in an organized manner.
• Use of Technology – Demonstrates required skills, adapts to new technologies, troubleshoots technological problems, uses technology to increase productivity, and keeps technical skills up to date.
• Analytical Skills – Synthesizes complex or diverse information, collects and researches data and uses intuition and experience to complement data.

Summary of Education, Experience & Certification
The ideal candidate should possess a Bachelor's degree in a relevant field (such as Information Technology, Computer Science, Business Administration, etc.), or a minimum of three years of experience in a role similar to Business Systems Analyst. Preferred qualifications include expertise in administering Dynamics 365FO, SharePoint, and Azure Data Management.

Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

Required Knowledge, Skills & Abilities

• Ability to analyze business requirements and translate them into actionable IS (Information Systems) solutions.
• Strong problem-solving skills with a critical thinking approach to address challenges during system implementation and integration.
• Proficient project management skills, including the management of timelines, resources, and stakeholders to ensure successful project delivery.
• Technical proficiency in one or more of the following applications: Dynamics 365FO, MS Power Platform, SQL Server, MS Office, SharePoint, and Azure Data Management stack.
• Proven experience in creating and maintaining software environments, involving development in a test setting and subsequent transition to production.
• Familiarity with various operating systems, accounting software, databases, design tools, HR software, internet/intranet solutions, application development tools, CRM software, project management software, and office productivity software.
• Demonstrated adaptability to evolving technology landscapes and changing business requirements, coupled with a commitment to continuous learning and growth.
• Exceptional verbal and written communication skills, enabling effective interaction with both technical and non-technical stakeholders.
• Strong background in customer service and adeptness in technical writing.
• Proficiency in comprehending and interpreting business periodicals, professional journals, technical procedures, and governmental regulations, with the ability to write reports, business correspondence, and procedure manuals.
• Capacity to address practical problems and navigate situations with limited standardization, interpreting instructions in written, oral, diagram, or schedule form.
• Willingness to travel as necessary.
• Availability to be on call as required for system issue resolution.
• Flexibility to work outside of regular business hours, when necessary.
• Capacity to maintain focus and remain seated for extended periods, with the ability to lift up to 25 pounds occasionally.

The expected WA salary range for this position is between $61,720.00 - $84,865.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law.