Service Appointment Coordinator

Bill Hood Chevrolet

Covington, LA

Vision , Medical , Dental , Retirement
Full-Time

Job Description

Job Summary: We are looking for a Service Appointment Coordinator to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.

BENEFITS

Health Insurance
Vison Insurance
Dental Insurance
Competitive Pay
401k
Sick Leave
Great working environment!

Responsibilities

Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
Actively listen to customers, answering their questions, and directing them appropriately as they request
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Advise maintenance recommendations
Confirm scheduled and missed appointments

Qualifications

Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
Strong customer service background
Excellent verbal and written communication skills
Punctual, reliable and eager to improve
Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.