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Service Appointment Scheduler Jobs (NOW HIRING)

McGrath Honda Elgin

Appointment Scheduler

Elgin, IL

$16.50 - $20.75/hr

Scheduling Coordinator - Service Department We are seeking Service Business Development employees ... Professional follow up * Create service appointments both over the phone & in person

McGrath Honda Elgin

Appointment Scheduler

Elgin, IL · On-site

$16.25 - $20.75/hr

Scheduling Coordinator - Service Department We are seeking Service Business Development employees ... Professional follow up * Create service appointments both over the phone & in person

Minnesota Urology

Appointment Scheduler

Minneapolis, MN · On-site

$24/hr

A., you will play a crucial role in efficiently and effectively scheduling patients for a range of vital services, including office visits, laboratory tests, and radiology appointments. Serving as ...

McGrath Honda Elgin

Appointment Scheduler

Elgin, IL · On-site

$16.50 - $20.75/hr

Scheduling Coordinator - Service Department We are seeking Service Business Development employees ... Professional follow up * Create service appointments both over the phone & in person

Minnesota Urology

Appointment Scheduler

Saint Paul, MN

$19.60 - $24.50/hr

Appointment Scheduler (Healthcare) - Minnesota Urology Minnesota Urology is hiring an Appointment ... Providing courteous, patient-focused service and maintaining accuracy in a fast-paced environment ...

Smart Health

Appointment Scheduler

Phoenix, AZ

$16.50 - $20.75/hr

As an Appointment Scheduler in our dermatology office, your primary responsibility will be to ... service. Schedule: Monday through Friday (on-site) What You'll Do: - Answer incoming calls in ...

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Service Appointment Scheduler information

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How much do service appointment scheduler jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service appointment scheduler in the United States is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.19 per hour, depending on experience, location, and employer.

How does a Service Appointment Scheduler typically collaborate with technicians and service managers to ensure smooth operations?

Service Appointment Schedulers play a crucial role in coordinating between customers, technicians, and service managers. They communicate daily with technicians to confirm availability, relay important job details, and adjust schedules as needed for urgent requests or cancellations. Schedulers also work closely with service managers to prioritize tasks, manage workflow, and resolve scheduling conflicts. Effective collaboration ensures that customer needs are met promptly and that the service department operates efficiently.

What are the key skills and qualifications needed to thrive as a Service Appointment Scheduler, and why are they important?

To thrive as a Service Appointment Scheduler, you need strong organizational abilities, attention to detail, and experience with scheduling or administrative tasks, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, appointment scheduling systems, and basic office applications is typically required. Excellent communication, problem-solving, and multitasking skills help build rapport with clients and adapt to changing schedules. These competencies are crucial for ensuring efficient operations, maximizing customer satisfaction, and minimizing service disruptions.

What is the difference between Service Appointment Scheduler vs Customer Service Representative?

AspectService Appointment SchedulerCustomer Service Representative
CredentialsBasic computer skills, possibly some scheduling software knowledgeCommunication skills, customer service training
Work EnvironmentOffice or service center, focused on scheduling tasksCall centers, retail, or office settings, handling customer inquiries
Industry UsageAutomotive, appliance, HVAC, and service industriesRetail, telecommunications, banking, and various service sectors
Search & ComparisonPrimarily focused on scheduling and appointment managementCustomer interaction and problem resolution

The main difference is that Service Appointment Schedulers focus on managing and scheduling service appointments, while Customer Service Representatives handle broader customer inquiries and support. Both roles require strong communication skills, but their daily tasks and industry applications differ.

What does a Service Appointment Scheduler do?

A Service Appointment Scheduler is responsible for coordinating and booking service appointments for customers, typically in automotive, healthcare, or home services industries. They communicate with clients to determine their needs, check availability, and confirm appointments. Additionally, they may handle rescheduling, cancellations, and keep records updated. Their role is crucial in ensuring smooth operations and customer satisfaction by managing schedules efficiently.
More about Service Appointment Scheduler jobs
What job categories do people searching Service Appointment Scheduler jobs look for? The top searched job categories for Service Appointment Scheduler jobs are:
Service Appointment Scheduler jobs near you
Infographic showing various Service Appointment Scheduler job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,531 per year, or $18.5 per hour.

Customer Service & Appointment Scheduler

Lawson Home Services

Milton, DE • On-site

$18/hr

Full-time

Posted 26 days ago

Job description

Lawson Home Services is seeking a highly motivated, positive, and customer-focused individual to join our Appointment Center team. In this role, you will be the **voice of the company**, guiding customers through the first steps of their relationship with Lawson Home Services.


If you thrive in a fast-paced office environment, enjoy helping people, and are comfortable balancing customer service with scheduling and outbound calls, we'd like to hear from you.


Work Environment

  • Casual office environment
  • Neat, casual dress code
  • Respectful, locally owned company culture


Position Overview

As a successful Appointment Center Representative, you are tactful, empathetic, and highly organized. You understand that home repairs and improvements can be stressful for homeowners, and you know how to provide reassurance while gathering accurate information.

You are dependable, punctual, results-driven, and able to manage multiple tasks efficiently. You're a strong communicator who values active listening, attention to detail, and exceptional customer care.


Key Responsibilities

  • Professionally and cheerfully answer inbound phone calls
  • Schedule sales appointments efficiently to minimize technician drive time across Delaware and Maryland's Eastern Shore
  • Make outbound calls to homeowners for:
    • Appointment scheduling
    • Annual maintenance reminders
    • Follow-up communication
    • Rebooking and rescheduling opportunities
  • Enter customer information accurately into company software systems
  • Handle customer concerns professionally and escalate when needed
  • Follow company call scripts and procedures to ensure a consistent customer experience
  • Coordinate scheduling with internal teams
  • Maintain accurate notes and records in customer databases
  • Work across multiple computer screens and software systems simultaneously


Qualifications

Required

  • Prior office experience
  • Strong customer service skills
  • Excellent verbal communication skills
  • Strong organizational and time management skills
  • High attention to detail and accuracy
  • Strong computer proficiency
  • Comfortable using multiple monitors and software systems
  • Ability to multitask in a fast-paced environment
  • Reliable attendance and punctuality

Preferred

  • 2+ years customer service experience
  • 1+ year route scheduling experience
  • 1+ year inside sales experience
  • Experience with CRM or scheduling software
  • Experience using:
    • Microsoft Excel
    • Microsoft Word
    • Database software
    • Multi-line phone systems


Skills & Characteristics

  • Excellent communicator
  • Diplomacy and tact
  • Customer-focused mindset
  • Organized and detail-oriented
  • Positive, optimistic attitude
  • Willingness to learn
  • Integrity
  • Self-motivated
  • Strong active listening skills


Compensation & Benefits

  • Starting pay from$18.00 per hour
  • Weekly performance bonuses
  • Paid on-the-job training
  • Steady part-time work (not seasonal)
  • Weekly pay
  • Supportive local team environment


Position Details

  • Job Type:Full-Time
  • Hours: 40 hours per week
  • Work Location:In person
  • Compensation:Starting at $18.00/hour + weekly bonuses


Hiring Requirements

Employment is contingent upon:

  • Background check
  • Pre-employment drug screening

Apply