Service Desk Technician

Netsimco, is a Saalex company located in Middletown, RI. Saalex is an Engineering and Information Technology Services company providing Cyber Security, Information Technology, Strategic Operations Research, Wargaming, Training and Education, Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services to an array of government agencies across every warfare domain.

Service Desk Technician

Technology firm seeks IT Help Desk Technician for DoD customer in Newport, RI to provide day-to-day Tier I support in an academic environment.

The ideal candidate will have two years' experience in IT customer support including but not limited to:

• Setup, configure, maintain and operate service monitoring databases.
• Provide first-level contact and problem resolution with hardware, software applications and wireless problems by troubleshooting, recovering, adjusting, modifying and improving IT systems.
• Experienced use of automated tools to track problem resolution and to perform trend analysis to identify issues.
• Excellent verbal and written communication skills.
• Extensive knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards.
• Develop and maintain knowledge of Help Desk Information Security for various computer platforms, networks, and software applications.
• Ability to lift PC, printers, and other hardware as required..

Certifications Required: CompTIA A+ce or higher and Operating Environment certification

Education Desired: Two-year degree in a technology-related field

Must be able to acquire and maintain a DOD security clearance.

Job Type: Full-time