Restoration General Manager

Our client is a fast-growing and successful restoration services company offering mitigation, abatement, and contents restoration to residential and commercial clients throughout Denver, CO. They are seeking a General Manager to:

Provide leadership and vision to the organization by assisting the senior management team in developing the long-range strategic plan and annual plans for the company. Facilitate timely and profitable delivery of all services while meeting or exceeding company standards for quality and customer satisfaction. Maintain market leadership through staff development and continuous business process improvement.

Ensure the effective management of staffing, training, documentation, inventory, equipment purchases and maintenance, record keeping, housekeeping, and employee relations.

Primary Duties and Responsibilities

· Ensure accomplishment of the objectives as stated in the strategic plan through effective implementation and ongoing refinement of the Plan.

· Exceed company targets for Sales, COGS, Direct Labor, Net Profit, liquidity, cash flow, quality ratings, and customer satisfaction.

· Research and prepare analysis documents and proposals as needed to address market trends and assist the company in meeting its long-term goals.

· Develop profitable relationships with customers that bring value to both parties.

· Foster a team-oriented atmosphere consistent with the Vision, Mission, and Core Values of the company.

· Provide vision, leadership, and discipline regarding long-range fiscal planning and overall financial health of the company to ensure its continuity and solvency.

· Provide recommendations regarding the effective use of long and short-term debt including refinancing and purchasing.

· Oversee the development of compensation and employee benefit policies to attract and retain highly competent personnel at all levels of the company.

· Ensure employment compliance with all Federal, State, and Local regulatory agencies.

· Ensure the continued growth of the company by developing existing people, and assisting in recruiting and selection of new, talented people into positions of leadership within the organization.

· Maintain market leadership through consistent implementation of state-of-the-art technology pertaining to delivery of the company’s services and marketing to new clients and markets and focus on continuous process improvement across all departments.

· Negotiate and establish contracts beneficial to the overall success of the company while being sensitive to strategic relationships with company suppliers and partners.

· Work with the Operations Manager to maintain production capacity through adequate staffing, equipping, and supplying of operations.

· Achieve the highest degree of consistency in the implementation of company operating systems working with the Operations Manager.

· Build and maintain constructive relationships with professional advisors as accountant, attorney, banker, insurance agent, consultant, and other business constituencies.

Additional Duties and Responsibilities

· Provide recommendations regarding investments and cash strategies.

· Ensure that all Federal, State, and Local taxes are filed on a timely basis and according to mandated guidelines.

· Ensure company vendor and customer file integrity (documents, analytical information where required, communication notations, etc.)

· Oversee with the Sales/Marketing Manager the content, production and distribution of sales, marketing, and publicity material.

· Oversee preparation of the annual report summarizing progress on short and long-range plans.

· Oversee preparation of the annual budget and regularly evaluate variance reports.

· Participate in trade associations, community, charitable, and other organizations.

Decision Rights and Authority

· Establishing the long-term and short-term direction for the company.

· Development of the Strategic Plan.

· Purchases within the budget established in the Strategic Plan.

· Negotiating and establishing contracts.

· Establish compensation schedules and bonus programs.

· All issues and actions related to company policy.

· Authorize purchases of vehicles and equipment based on parameters put in place with CEO & Controller

Working Relationships and Scope

· Regular communication with owner(s) and CEO regarding company performance and strategic issues.

· Clear understanding of, and effective communication among, Operations and Sales and Marketing functions to insure consistency of company capabilities and capacity with marketing and sales strategies, and target markets.

· Maintain strong working relationships with appropriate insurance industry, trade association, training provider, supplier, and community contacts.

Qualifications – Knowledge, Skills, and Abilities

· Education and Experience

Bachelor’s degree in business, accounting, or related field or an associate degree plus ten (10) to fifteen (15) years of related experience and training or equivalent combination of education and experience. (MBA is preferred, but not required). Minimum of five (5) years of experience managing other managers. Broad business experience across multiple functions: Sales, Operations, Admin, Accounting, HR.

· Financial Reports and Documents

Proficient in reading and interpreting financial reports: Profit & Loss, Balance Sheet, and Cash Flow. Understands the relationship between the information on the reports and the business activities that generate them. Able to interpret results and translate into focused actions and performance tracking through Key Performance Indicators (KPIs) in appropriate areas.

· Strategic Skills

Identifies clear opportunities and threats. Accurately assesses the company’s strengths and vulnerabilities. Comprehends the big picture.

· Constructive Confrontation

Has the ability to solicit, process and integrate inputs and ideas from subordinates, peers, and executives. Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. Effectively provides feedback.

· Conflict Management

Exhibits understanding of the natural sources of conflict and acts to prevent or soften them. When conflicts emerge, effectively works them through to optimum outcome. Does not suppress, ignore, or deny conflict.

· Mathematical Skills

Able to compute rate, ratio, and percentages, interpret financial reports, and analyze performance against business plans and industry benchmarks.

· Listening Skills

Empathetic. Accurately tunes in to the opinions, feelings, and needs of others. Lets people speak. Listens actively, playing back a person’s point of view.

· Computer Skills