Patient Service Representative - Clinical

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

IHC is seeking a highly skilled and compassionate Clinical Patient Service Representative to join our call center!

Overview: As a Clinical Patient Service Representative, you will be an integral part of our healthcare team! You will have the opportunity to work in a supportive and collaborative environment that values teamwork and contributes to IHC’s mission!

ESSENTIAL FUNCTIONS:

• Helping to improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist
• Assist in training new staff for the Patient Service Center
• Will be answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs
• Will be sending and following up on referrals, completing Prior Authorizations Scheduling Diagnostic Imaging tests, and other patient care related paperwork
• Works with management team to schedule appointments according to Patient Scheduling guidelines and IHC needs
• Processes appropriate patient paperwork in a timely manner
• Educate patients regarding documents they will need to provide at the appointment
• Accurately maintains and retrieves data on IHC’s Electronic Medical Records (EMR)
• Communicates appropriate diagnostic and clinical information with patients
• Communicates with patients care team as necessary
• May assist with contacting patients for reminder calls and follow-up
• May assist with pre-chart preparation; proactively contacting patients to schedule appointments based on scheduling guidelines to increase IHC’s efficiency and productivity

DESIRABLE KNOWLEDGE AND SKILLSET:

• Follow standard work practices/procedures
• Demonstrate high detail orientation and accuracy
• Perform responsibilities accurately, efficiently, and timely
• Demonstrate knowledge of standard office practices and procedures
• Able to juggle multiple requests and meet multiple deadlines
• Participate in process improvement projects
• Participate in high performing work teams; maintain a team approach to problem solving
• Demonstrate office equipment and computer skills; data entry, Microsoft Word, Excel, Outlook, eCW, Dialpad, etc.

Recruitment Package includes but is not limited to:

• Hourly position
• $2000.00 retention bonus paid after 1 year of employment
• 403(b) matching
• Flexible spending account
• Health, life, dental, and vision insurance
• Health savings account
• Generous PTO
• Referral program
• Retirement plan
• Tuition reimbursement

• Graduation from a standard high school or equivalent
• One (1) year of prior experience in an office or health related position
• Related education can substitute for experience
• Required to be a Medical Assistant (must have completed Medical Assisting degree or certificate program), LPN, or RN
• Spanish skills preferred
• Valid Indiana licenses in good standing