Student Services Specialist

Title: Student Services Specialist

Location: Phoenix, AZ (must be local)

Job Summary

Our client is looking for a Student Services Specialist in Phoenix, AZ! This position provides comprehensive student support, specializing in enrollment services and financial aid. This position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records and registration and financial aid representatives. This position operates with the highest level of customer service via phone, email, chat, text, and other communication modes.

This position will be trained and expected to provide one-stop enrollment student support (including admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes) via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem-solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes. The position reports to a manager in the Maricopa Student Support Center.

Essential Functions

• 60% - Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.
• 20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.
• 10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.
• 10% - Other duties as assigned

Minimum Qualifications

• Associate’s Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
• OR
• High School Diploma or GED, and one (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.

Desired Qualifications (Please list out experience by year in resume and cover letter)

• Bachelor’s degree or higher in an academic field from a regionally accredited institution.
• One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment).
• One (1) or more years of experience working with financial aid
• One (1) or more years working in a customer service role over the phone.
• Experience using a Student Information System (Peoplesoft, Banner, etc.)
• Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.)
• Bilingual (Spanish-English)

Special Working Conditions

• Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.
• May be required to sit for a long period of time; viewing a computer monitor
• May be required to lift or carry up to 25 lbs
• May be required to work evenings and weekends
• Must be in good standing with the Department of Education as it relates to Federal Financial Aid.
• May be required to work on site or at home. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided. The candidate must have a private remote workspace.