Customer Service Representative

On Time Staffing is seeking associates for our warehouse in Chino, CA!! 

Starting pay rate: $14.75-16.50 an hour

Shifts:            

• 2nd Shift –Mon-Thurs – 6:00 pm – 4:30 am
• 4th Shift – Fri-Sun – 6:00 pm – 6:30 am

*Full time openings with growth opportunity! *

Job description: The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Essential Duties & Responsibilities:

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders- Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last-minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Requirements:

• Must have 6 + months of Customer Service experience
• Must provide resume
• Must be skilled in Microsoft Office
• Must have RF Scanner experience
• Must have other basic computer skills
• Must pass computer and math assessment test

We offer a $50 referral bonus. Refer your friends and family and if hired and work 80 hours, you will earn the bonus!

Call or text "Chino" to 855-866-2910 to speak with an On Time representative.