Jill's Host

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for personable and service-oriented Hosts for Jill's Restaurant. The primary responsibilities of this position include taking reservations and greeting/seating guests. As the first and last point of contact for our guests, we are looking for Hosts who can make a positive, lasting impression and help to ensure that our guests have had a luxurious and memorable experience!

Essential Job Functions:

• Greet every guest and associate with eye contact and a sincere, friendly smile.
• Prepare host station for each shift including checking all menus for accuracy and overall cleanliness.
• Accurately book reservations, including confirming all information with guests prior to closing the interaction.
• Alert Manager and service personnel of special instructions or occasions being celebrated/recognized, whenever applicable.
• Escort guests to their table and inform the appropriate server of the guest's arrival.
• Help control flow of the restaurant by giving reasonable seating assignments and offering assistance to servers when necessary/possible.
• Perform voicemail callbacks and reservation confirmations on a daily basis; reconfirm reservation details with guests prior to closing the interaction.
• Possess thorough and up-to-date knowledge of all restaurant and menu information in order to accurately answer all guest inquiries.
• Remain knowledgeable on important, relevant information from other Hotel departments.
• Present oneself in a professional manner by adhering to the Hotel’s grooming and appearance policies, as well as by maintaining a pleasant and respectful demeanor when engaging guests and other associates.
• Other duties as requested by supervisor.

Qualifications:

• Previous customer service experience required. Previous restaurant and/or host experience highly preferred.
• Ideal candidate must be someone friendly and service-oriented, who communicates effectively with all levels of associates and guests and works well as part of a team.
• Must be able to stand for several hours at a time and be able to lift/push/pull up to 10 lbs. on an occasional basis.
• Valid TIPS certification required, or must be obtained within 45 days of hire.
• Must have flexible availability. Interested candidates must be able to work mornings, weekends, and holidays.

Perks & Benefits:

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements

---

FULL TIME & PART TIME POSITIONS AVAILABLE

APPLICATION DEADLINE: 06/01/2024

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.