Business System Analyst II

Compensation: $68,000 - $77,000 (depends on qualifications)

***Please note, this position is not eligible for H-1B or Green Card sponsorship.

Work Environment: This is a hybrid position, sharing time between on-site and remote work. On-site expectations are approximately twice per week, but can vary depending on business needs. Hours are generally 8:00 am – 4:30 pm. Work is typically performed Monday - Friday, from 8:00 - 4:30. Currently USIT allows staff to work some days at home, via equipment issued and secured by USIT. For this position, the initial work location would be four days onsite and one off-site.

Position Overview:

University Services Information Technology (USIT) seeks a Business/Systems Analyst to connect the gap between business needs and technical solutions. This role will work independently and as part of a team to translate requirements into functional specifications for developers and other technical teams. In addition, being able to identify opportunities for process improvements and recommend solutions to enhance operational efficiency is expected. This role will support business application(s), create and manage reports, perform data analytics, and other technology and organizational efforts. The individual within this position will take initiative, ensure accountability and follow-through, and will successfully serve as a liaison between clients, technical staff, and leadership. Ideal candidates will have excellent interpersonal and communication skills, as well as a passion for the University’s mission of research, education, and outreach.

We expect to hire two candidates from this search. One analyst will support the IT efforts of the Parking & Transportation Services (PTS) department. The other analyst will initially support our retail and distribution areas, which are currently in the process of standardizing on a package called NetSuite. Both will serve as the liaison between their respective departments and the broader Information Technology community.

We Offer:

• University paid contribution (10% of your salary) to your retirement account - vested immediately.
• 22 paid vacation days per year, in addition to sick leave and 12 paid holidays.
• Reduced tuition opportunities covering 75% - 100% of eligible tuition.
• Excellent and affordable health care benefits (2023 Enrollment Guide).
• Wellbeing program with opportunity to earn lower health care rates.
• Free disability insurance and employer-paid life insurance.
• Public Service Loan Forgiveness (PSLF) opportunity.
• Financial counseling services.
• Employee Assistance Program with eight sessions of counseling at no cost.
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area.
• Annual merit increase program.

Job Responsibilities:

Business Analysis - 75%

• Serve as liaison between clients (business) and technical teams
• Translate and document business needs into technical terms
• Develop and facilitate formal testing, evaluation, final acceptance, and other change management strategies
• Actively participate in testing of applications, updates, and other deliverables, and coordinate individuals included in the testing process
• Design and develop reports using data warehouse or business intelligence tools to meet business needs
• Manage vendor relationships and contracts, lead efforts with software vendors in the diagnosis of and application of their products
• Assist in communication or training efforts for the release of new systems or features
• Provide system-wide application support for business applications/systems
• Troubleshoot and resolve a variety of application and software issues reported by end-users
• Other duties as assigned

Systems Analysis / Management - 25%

• Improve efficiency and reduce manual effort by designing, developing, and implementing automation solutions (existing and new)
• Utilize diagramming tools to create mockups, workflow diagrams, etc.
• Perform clean up or updates to data, system configurations, settings, permissions, etc.
• Create and maintain documentation such as policies for use of systems, standard operating procedures, user guides, training materials, or presentation slides
• Maintain knowledge of relevant IT standards and security policies to identify security risks and procedures for mitigation and compliance

Required Qualifications (must be documented on resume):

• BA/BS Degree plus two years of work experience in business analysis or related field.