Systems & Operations Coordinator

Systems & Operations Coordinator

If you think you have what it takes but don't necessarily meet every single point listed below, please apply - you could be exactly who we are looking for!

Panorama is a platform for social change dedicated to solving the world's most intractable problems. Our goal is to maximize social impact by partnering with visionary leaders, social entrepreneurs, nonprofit organizations, and the private sector to codevelop solutions with audacious thinking, radical collaboration, and bold action. Panorama's value proposition is helping partners to operate in smarter, more impactful, and more efficient ways.

The Panorama Group (www.thepanoramagroup.com) is a community of organizations that includes:

• Panorama Global, a social impact nonprofit that empowers changemakers through radical collaboration...learn more at www.panoramaglobal.org
• Panorama Strategy, a social purpose consultancy that accelerates progress for clients through audacious thinking...learn more at www.panoramastrategy.com
• Panorama Action, which mobilizes voices and resources through bold action.

Position Summary

Our dynamic team at Panorama seeks a Systems & Operations Coordinator to contribute to the smooth functioning and efficiency of our organization in a time of change and growth. We are looking for a detail-oriented, tech-savvy problem solver who values being part of a team. Reporting to the Senior Business Systems and Operations Manager, this position will be a part of the Finance & Operations team but work across all departments at Panorama.

This is a full-time non-exempt position with a hybrid schedule working at Panorama's office in Seattle, Washington a minimum of three days per week. The remainder of time can be worked remotely.

Essential Duties & Responsibilities

Operations Management & Systems Support

• Triage systems support requests from internal staff
• Manage new user account set up and deactivation
• Manage and update software and hardware inventories
• Support updates to Panorama's Intranet and the development of knowledge management processes and governance practices
• Draft and maintain regular documentation of systems, processes, and training guides
• Manage regular updates and maintenance of Panorama's Resource Portal, an external hub for fiscally sponsored partners
• Manage billing and inventory of subscriptions and software licenses and ensure expense allocation to correct program/budgets
• Support administration of subscriptions and software licenses for staff
• Manage regular Salesforce data clean up and data import/export requests and assist with updating Salesforce records to ensure data hygiene of our CRM
• Lead systems trainings for new employees during onboarding
• In coordination with the Senior Business Systems & Operations Manager, support the review of new systems implementations/projects through research, coordination, notetaking, and project management as needed
• Assist with semi-annual security trainings
• Provide ad hoc operational and administrative support as needed

Administrative Support

• Provide in-office IT support (including troubleshooting issues with printers, Wi-Fi, video conferencing) and coordinate with Panorama's external IT service provider as needed
• Oversee and assist staff in the use of 'hot desks' and room booking
• Support coordination of in-office events
• Collect office mail and distribute it to appropriate staff, including collecting and depositing checks
• Coordinate with the People & Culture department and Panorama's external IT service provider to collect and distribute equipment during employee on- and offboarding
• Coordinate with the building facilities as needed for maintenance
• Manage key & keycard inventory
• Serve as backup to the Senior Administrative Assistance when they are out of office

Organizational Engagement & Participation

Exemplify qualities of Panorama's Values, Culture and Mission as an impact player who:

• Proactively embrace challenges, fostering a culture of curiosity and continual learning.
• Contribute to team success and organizational growth by actively participating in various initiatives.
• Serve as a brand ambassador, representing the organization externally.
• Provide valuable insights for process improvement and the advancement of our mission.
• Offer timely input for the development of initiatives and knowledge sharing efforts.
• Ensure accurate data recording and information management across platforms.
• Engage in Learning & Development opportunities to enhance professional growth.

Typical Knowledge, Skills, and Abilities

Education & Experience

• Bachelor's degree and a minimum of three years of relevant experience in operations, IT, customer service, project management, or related field
• Interest in business operations, process improvements, troubleshooting, as well as software applications and systems used by non-profits
• Familiarity with Salesforce or other CRM
• Working knowledge of Microsoft Office products (and Excel in particular)
• Fluency in written and spoken English

Ideal Candidate Qualities

• Ability to take initiative, problem-solve and work both independently and in a collaborative environment
• Experience balancing competing priorities, adapting to changing deadlines or priorities, and identifying when to escalate an issue
• Ability to work directly with staff and translate technical terminology in simple language
• Able to work in a dynamic environment, while maintaining close attention to detail and striving to build efficiencies
• Interest in continuous learning both in personal and professional growth with a commitment to diversity, equity, and inclusion
• Demonstrated passion for social impact issues, and interest in non-profit administration

Desired Qualifications

• Bachelor's degree in business administration, non-profit administration, information technology, or other relevant fields, or equivalent work experience
• Experience in a support role and/or IT support and has a passion for technology
• Experience with Microsoft 365 and Asana encouraged
• Additional language proficiencies welcomed

This job description is subject to change at anytime.

Compensation & Benefits

The starting salary for this role is between $62,000 and $68,000. When determining an initial offer, we carefully consider these factors: candidate skill and experience; room for growth within the band; and internal equity across the team.

Alongside salary, we offer a comprehensive benefits package including:

• Flexible paid time off - no caps or accruals
• 16 paid holidays per year
• Up to 100% employer-paid monthly premiums for employee medical coverage (depending on plan selected)
• 401(k) safe harbor plan, with employer contribution equal to 3% salary with immediate vesting
• Up to 16 weeks fully paid family/medical leave (eligible after 90 days of employment)
• ... And more! Visit our Careers Page at panoramaglobal.org/careers for our full list of benefits

How to Apply

Interested candidates should submit a resume and cover letter through our Careers Page Portal at panoramaglobal.applytojob.com/apply

Applications will be reviewed on a rolling basis; the position will stay open until filled.

Panorama is committed to creating a diverse team and is proud to be an equal opportunity employer. We know that representation matters in the workplace and with our partners; to that end we are committed to a hiring process grounded in equity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, citizenship or immigration status, national origin, caste, genetic information, gender identity, gender expression, sexual orientation, marital status, veteran status, political ideology, the presence of any physical, mental, or sensory disability, age, or any other status or characteristic protected by federal, state, or local law.

Panorama complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People & Culture team at [email protected]

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Panorama participates in the federal E-Verify system.

All candidates should review the E-Verify Participation at:

• e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

And review the Right to Work posters for more information at:

• www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

Final offer will be contingent on the completion of a successful background check.