Loan Production Assistant - South Boston

At Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn’t have made it 192 years without them! To support our employees, we offer a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Retirement, Life Insurance, and many other benefits.

PURPOSE

Responsible for timely and accurate setup, processing, and disclosing of all residential mortgage applications to ensure that loan approvals are obtained on time. Responsible for assisting Mortgage Originators with guiding the borrower through the mortgage financing process via ongoing communication with the borrower. Responsible for monitoring mortgage and home equity loan applications from application to closing to ensure an exceptional customer experience. Responsible for the submission of clear and accurate loan documentation, presenting organized and complete files to the underwriting and closing teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process residential mortgage loans and home equity lines of credit (Keylines) in compliance with regulatory guidelines.
• Review and validate loans for completeness and accuracy and ensure any deficiencies are appropriately addressed and resolved before submission for underwriting.
• Communicate with the customer on an ongoing basis to ensure they remain informed and aware throughout the process.
• Communicate with Mortgage Originators, borrowers, attorneys, and realtors as appropriate, on an ongoing basis, to ensure a timely and efficient process, creating an exceptional customer experience.
• Prepare 3-day disclosures following TRID.
• Analyze the credit history of applicants and determine loan repayment capabilities.
• Order all documentation required to process new loans, including but not limited to, the flood certification, SSA verifications, tax transcripts, appraisals, and employment verification.
• Track the status of all appraisals.
• Order title work for new loan files and track status.
• Maintain a thorough working knowledge of consumer lending regulations.
• Collaborate with management to develop and maintain strong, mutually beneficial relationships.
• After successful registration with the National Mortgage Licensing System (NMLS) and issuance of a valid NMLS ID, maintain active registration status with proper annual renewal, in compliance with the S.A.F.E. Act.
• Adhere to the Bank’s privacy and data security policies including but not limited to safeguarding of sensitive information and complying with relevant regulations to protect non-public information.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High school diploma or general education degree (GED); or one to three years of banking experience and/or training; or equivalent combination of education and experience.
• Experience with the “Encompass” loan origination system is required
• Demonstrated ability to ensure that documentation produced is accurate and meets all organizational guidelines and policies.
• Exhibits exceptional problem-solving skills; identifies and resolves problems on time and gathers/analyzes information skillfully.
• Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects, meet deadlines, and work under pressure.
• Constantly strives to maintain product knowledge through continued education and research.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

EOE/F/M/Vet/Disabled