Customer service/sales representative position

Customer service/sales representative position 

Responsibilities:

·         Serve as an inside sales representative, responsible for both nurturing existing accounts and cultivating new business opportunities to drive territory growth.

·         Support the company's sales objectives through the application of professional sales techniques and exceptional customer service.

·         Maintain high-quality relationships with current clients while delivering comprehensive sales and marketing support by fulfilling the following duties:

o    Respond promptly to incoming sales inquiries, whether received via telephone, written correspondence, or fax.

·         Maximize sales potential within your designated territory using competitive sales tactics, exceptional customer service, and a deep understanding of the company's product and services, as well as awareness of competitor strengths and weaknesses.

·         Leverage knowledge of company products and services to efficiently handle customer inquiries and resolve complaints diplomatically.

·         Adhere to established sales policies and procedures, ensuring customers receive the appropriate and effective service they deserve.

·         Cultivate and strengthen relationships with assigned accounts, consistently expanding the client base and increasing sales volume through persistent attention to customer needs.

·         Maintain regular contact with customers, whether through telephone, written communication, or in-person visits, as required to meet and exceed the company's sales targets.

·         Prepare tailored proposals efficiently to meet specific customer needs, factoring in pricing, discounts, and proposal details.

·         Stay informed about market conditions, including product updates, service offerings, and emerging technologies, utilizing available resources.

·         Utilize company-provided leads to expand the existing customer base, promptly following up on all leads.

·         Organize and update customer files within your designated territory.

·         Complete and submit weekly sales reports detailing account activity, outstanding proposals, secured proposals, and lost proposals, with comprehensive documentation via the CRM system.

·         Reach out to customers to collect missing information or data, ensuring the accuracy of the customer database.

·         Provide information and follow up with customers as required.

·         Represent the company at trade shows when necessary.

·         Understand and address customer delivery needs by collaborating with internal teams.

·         Expedite late orders to ensure customer satisfaction.

·         Manage all paperwork associated with orders, including sales contracts, prints, and related documentation.

·         Resolve customer concerns promptly and tactfully.

·         Perform any other duties as assigned, contributing to the overall success of the team.

·         Engage in cold calling activities as needed.

·         Possess knowledge of QuickBooks, CRM systems, and Office 365 tools, including Outlook and Excel.

Benefits:

·         Comprehensive medical, dental, and vision insurance packages.

·         Paid holidays and generous paid time off.

·         Access to an employee discount program.

·         Competitive base salary with commission potential, negotiable based on experience.