Lab Manager I - Technical Engagement Network (TEN) Help Desk Technician

Lab Manager I - Technical Engagement Network (TEN) Help Desk Technician

Argo Cyber Systems is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services.

Argo Cyber Systems is seeking a Technical Engagement Network (TEN) Help Desk Technician to support this critical customer mission.

This position requires a minimum of a USG Secret Security Clearance

Responsibilities:

- Serve as the first level Help Desk for the TEN Lab's systems and accounts

- Assist new user setup of equipment, accounts and tools

- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

- Create and maintain accurate Tickets for Help Desk activities

- Good problem solving skills

- Work with Asset Management to support accurate records and maintain a good accounting of assets

- Support the implementation of new technologies and equipment in the lab environment,

- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions

- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

Required Skills:

- U.S. Citizenship

- Must have an active DoD Secret clearance, TS/SCI clearance is preferred

- Must be able to obtain DHS Suitability

- 1+ years of directly relevant experience

- Experience with multiple operating systems, including Windows, Linux/Unix & MacOS

- Proficiency and proven capability in the following areas:

- Asset management practices and principles

- Help Desk ticket processing and procedures

- Good Customer support

- Ability to keep detailed notes

- Must be able to work collaboratively across physical locations

Desired Skills:

- Experience with writing technical procedures and standard operating procedures

- Virtualization automation and optimization

- Experience with Virtual Private Networks (VPN)

- Experience with virtual desktops (Citrix, VMWare)

Required Education:

BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.

Desired Certifications:

- Security+