Closing Shift Lead - Full or Part Time

Camp Bow Wow – North Raleigh is looking to hire a full time or part time Closing Shift Lead! Camp Bow Wow is the nation’s premier dog boarding and daycare provider. With over 220 locations nationally and growing, Camp Bow Wow is the largest pet care franchise in the United States.

Closing Shift Lead Responsibilities & Duties

The key holder is responsible for overseeing all aspects of Camp, including:

• Front office duties, including interacting with customers
• Back office operational duties to ensure all Camp operations are being completed in a satisfactory and timely manner
• Handling various questions that may arise from on-duty team members

Ability to perform a full range of customer facing roles and responsibilities, which includes the following:

• Greeting clients and checking their pups into Camp
• Answering the phone and handling client questions
• Making boarding, daycare, grooming, and interview reservations
• Replying to customer emails
• Assisting the on-duty manager as needed

Must be familiar with the Microsoft suite of products

Must be able to handle multiple requests in a fast paced, team oriented environment

Applicant must love pups!

Willingness to work closely and collaboratively with other team members

Customer Experience Specialist Qualifications & Skills

• 1 year of customer service or customer facing experience…OR…
• 1 year of operational leadership experience
• Applicant must be able to demonstrate servant model leadership qualities
• Applicant must demonstrate ability positively represent Camp Bow Wow in all client interactions
• A positive, upbeat attitude is required!
• Must demonstrate a customer centric mindset!
• Must love working with dogs!
• Background check/Drug Screen

Job Types: Full-time or Part-time

Pay: Hourly plus tips

Benefits:

• Employee discounts on boarding and daycare
• Flexible schedule
• Paid time off

Schedule:

• Weekly schedule to depend on Applicant availability
• Weekend availability is required
• Applicant must be able to work closing shifts (up to 7:00 pm daily)
• Full or part time positions available

Equal Opportunity Employer

Camp Bow Wow North Raleigh is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.